Patient Portals

Why Patient Portal Proxy Accounts Are Key for Dementia Patients 

by Sara Heath

It could be useful for providers treating patients with dementia to encourage their care partners to create their own patient portal proxy accounts, according to a JAMA Internal Medicine research note...

$800K in Grants to Help Clinics with Patient Access to Clinical Notes

by Sara Heath

A nearly $800,000 grant package from NYHealth and OpenNotes is set to help primary care providers and federally qualified health centers in expanding patient access to clinical notes, the organizations...

Patient Portal Utilization Growing Among Older Adults

by Sara Heath

Patient portal utilization is growing among older adults, according to Michigan Medicine data, but there’s still room to close the digital divide across sociodemographics. Over the past five...

Are AI Chatbots, ChatGPT the Solution to Healthcare’s Empathy Problem?

by Sara Heath

Chatbots and ChatGPT are almost 10 times more empathetic when answering patient queries than clinicians are, according to a new JAMA Internal Medicine report, signaling the utility of these tools for...

Patient Portal Messages Need Streamlined Delivery for Patient Activation

by Sara Heath

The patient portal might be too clunky or onerous to be useful in closing care gaps, with new research finding that patient portal messages didn’t do much to get patients in for preventive...

Patients OK Test Results Via Patient Portal Even Without Doc Counsel

by Sara Heath

Nearly every patient would rather get their test results via the patient portal, even if their provider hadn’t reviewed those results yet, according to new data from OpenNotes. The report,...

Health Literacy Doesn’t Stand in the Way of Patient Data Access

by Sara Heath

Patient data access and open notes are nearly universally appreciated by patients, with a new survey from Brigham and Women’s Hospital, which was obtained via email, showing that concerns about...

The Sequoia Project Homes in on Patient Data Access, Consumer Voices

by Sara Heath

The Sequoia Project is getting into the patient data access game, with the organization announcing the Consumer Voices Workgroup to get insights for patients, caregivers, and care partners about how...

Epic MyChart Patient Portal Racks Up 6th Best in KLAS Award

by Sara Heath

KLAS Research has once again named the Epic MyChart patient portal Best in KLAS, but the rest of the annual report highlights the numerous software solutions in the patient engagement technology...

50% of Patients Forget Treatment Plans, Need Better Patient Education

by Sara Heath

Despite near-universal confidence, patients are forgetting most of the key information following an inpatient hospital stay, leading experts from the University of Michigan School of Medicine to call...

Racial Disparities in Patient Portal Use Fueled by Provider Engagement

by Sara Heath

Black and Hispanic patients are being offered patient portal access at a rate that’s 5 percentage points lower than White people, translating to lower patient portal adoption and access,...

Caregiver Proxy Patient Portal Access Leaves Much to Be Desired

by Sara Heath

New research published in JAMA Network Open is showing that the patient portal isn’t exactly set up for caregiver engagement and use. Caregivers are certainly using the portal, the data showed,...

Poor Health Data Integration Harms the Patient Experience

by Sara Heath

The lack of data integration is starting to wear on the overall patient experience, with new survey data showing that 83 percent of patients have to provide the same health histories they have in the...

Health IT Investments Remain Fixed on Patient Access to Care

by Sara Heath

For the second year in a row, the Center for Connected Medicine (CCM) Top of Mind for Health Systems report showed that health IT investments will focus on improving patient access to care. The...

Patient Engagement Technologies Add to Streamlined Patient Experience

by Sara Heath

Patient engagement technologies, like patient portals, contribute to an overall better patient experience because they enable patient data access and digital patient-provider communication, according...

Personal Health Record (PHR) Use Ups Cancer Follow-Up Rate to 86%

by Sara Heath

Personal health record (PHR) use is key to driving patient engagement, with recent JMIR Cancer data showing PHR use among colorectal cancer survivors increasing access to follow-up care and screening...

Digital Patient Data Access Grows in Large Hospitals, Lags in Small Orgs

by Sarai Rodriguez

Digital patient data access remains somewhat stable in the nation’s hospitals, with modest gains in patient portal and FHIR-based app access, according to an October data brief from the Office of...

Patient Portal Use in Mental Health Is Up, But Digital Literacy Key

by Sara Heath

Patient portal use in mental health is getting more common, but still, only about half of those with self-reported anxiety or depression are using the health IT, according to data published in...

In-Person Patient Portal Training Raises Patient Satisfaction

by Sarai Rodriguez

Healthcare organizations can trigger improvements in patient satisfaction and engagement by providing in-person patient portal training to hospitalized patients, according to a study from the Ohio...

Understanding Proxy Access for the Patient Portal, Privacy Questions

by Sara Heath

A medical encounter rarely only involves the patient; with the rise in family engagement, most patients have at least some loved ones involved in their care, making proxy access a key feature of the patient portal. The patient portal is...