Patient Safety

Simplifying Patient Safety Grades for Patient Decision-Making

June 21, 2017 - Hospital safety grade and patient experience reports are emerging as effective tools to aid patient decision-making about where to receive care. These tools need to be simple, succinct, and usable for the layman because they are patient-facing. Healthcare is complicated, and industry leaders are working to make it simpler. At CMS, experts developed the star rating guide, which aggregates various...

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Closing Language, Patient Safety Barriers with Interpreters

by Sara Heath

In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services –...

Family Caregiver Engagement Cuts Hospital Readmissions by 25%

by Sara Heath

Healthcare organizations that practice meaningful family caregiver engagement and integrate caregivers into the patient discharge process can reduce hospital readmissions by one-quarter, according to research from the University of Pittsburgh...

AARP Law Supports Family Caregiver Engagement in Discharge

by Sara Heath

The Ohio state legislature has unanimously passed a law that will require hospitals to train and engage family caregivers in at-home patient care, easing the transition during hospital discharge. AARP Ohio proposed the AARP Caregiver Advise,...

5 Patient-Centered Strategies to Improve Patient Safety

by Sara Heath

Patient safety is a key aspect of patient-centered care and is tied to the patient experience and health outcomes. However, all too often healthcare professionals view patient safety and patient-centered care as two different issues. Clinicians...

How Healthcare Orgs Can Drive Family Engagement in Patient Care

by Sara Heath

When patients are admitted to the hospital or diagnosed with a potentially life-changing illness, they are hardly ever alone. More often than not, patients have a network of family and friends behind them, and providers need to practice strong...

3 Best Practices to Improve the Healthcare Patient Experience

by Sara Heath

As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience. Per the Agency for Healthcare Research and Quality (AHRQ), the patient experience “encompasses...

Negative Patient Experience Tied to More Surgical Complications

by Sara Heath

A new study out of UNC Health Care shows a direct link between negative patient experience reports and surgical complications. The research team examined patient experience reports from approximately 30,000 surgical patients at seven academic...

AHRQ Awards $4M for Patient Experience, Safety Initiatives

by Sara Heath

The Agency for Healthcare Research and Quality (AHRQ) has awarded a $4 million grant to the Johns Hopkins Armstrong Institute for Patient Safety and Quality and the American College of Surgeons to help practices improve patient experience and...

How Patient Data Access, Education Improve Patient Safety

by Sara Heath

Adverse patient safety events continue to plague the healthcare industry, with government agencies reporting as many as one in ten patients experiencing harm during treatment. And as patient safety becomes tied to the overall patient experience,...

Private Funds for Patient Advocacy Orgs Raise Transparency Issues

by Sara Heath

Nearly two-thirds of non-profit patient advocacy organizations (PAOs) receive private-sector funding to support their initiatives, raising questions about transparency and conflicts of interest, asserts a new report from Cleveland Clinic published...

How Patient Safety Factors into the Patient Experience Puzzle

by Sara Heath

Patient safety needs to be at the core of providing a positive patient experience, which is why Peter Pronovost, MD, PhD, created a step-by-step method for ensuring his patients are safe from adverse harms and infections. It started when Pronovost,...

How Patient Engagement, Education Can Improve Medication Safety

by Sara Heath

Strong patient engagement and education strategies may be useful for improving medication safety, according to a recent ONC report. The report, which centers on medication ordering within the EHR, suggests that while technology usability can...

Patient-Provider Communication Strategy May Boost Education

by Sara Heath

The Agency for Healthcare Research and Quality (AHRQ) has released a new guide for patient teach-back strategies, which could improve patient education and provider communication. During patient teach-back, providers explain patient medical conditions,...

CMS Posts Patient-Centered Rules for Long-Term Care Facilities

by Sara Heath

For the first time since 1991, CMS has revamped its rules for long-term care facilities, working to drive patient-centered care, patient safety, and healthcare quality, according to a press release. One portion of the rule advocates for patient...

CMS Hosts Program for Patient Safety, Quality Improvement

by Sara Heath

The Centers for Medicare & Medicaid Services (CMS) are looking for applicants to be a part of a program supporting patient safety in hospitals and care quality improvement. In a blog post, CMS’s acting deputy administrator Patrick Conway,...

Why Some Providers Struggle with Advanced Care Planning Talks

by Sara Heath

Although an overwhelming majority of healthcare providers agree that advanced care planning is critical for adequate and ethical patient care, only a small number of them are actually engaging patients in these kinds of conversations. In a new...


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