EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical...
Long appointment wait times are emerging as major impediments to a quality patient experience, so much so that nearly one in five patients have switched providers when a wait time has become too long,...
Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better...
Long appointment wait times are an age-old problem in healthcare. While some patients find themselves waiting extraordinary times in the office waiting room, others are waiting days, weeks, or even...
Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family...
Medical dramas on television are obscuring patient perceptions of quality care and expectations of a positive hospital experience, creating what some researchers are calling the “Grey’s...
Consumer engagement is the name of the game for health payers and healthcare industry stakeholders, according to a recent report commissioned by Change Healthcare and the Health Care Executive Group...
Cultural and language barriers keep patients and providers from building strong relationships, posing considerable obstacles to a positive patient experience, according to research published in the...
The elusive same-day appointment is top-of-mind for healthcare organizations who are looking to increase convenience and patient access to care. Using open access scheduling processes, facilities and...
As healthcare continues to take a consumer-centric turn, patient needs have evolved. Patients are not simply looking to visit their doctors to cure a disease, and now also want a positive...
In an increasingly consumer-driven healthcare landscape, improving patient satisfaction and creating a positive hospital experience are critical goals. Nurses play a huge role in achieving those...
Patient pre-registration is a key strategy for improving the onboarding and intake process, which can often get bogged down with complicated data collection and administrative tasks. By collecting patient intake materials ahead of the...
Patient and clinician biases and judgements can have a considerable impact on patient care, between how patients access care to patient-provider relationships, according to a recent WebMD survey.
The...
Creating a community health program — a county farm to table project or subsidized housing system — is not something healthcare organizations and their partners are required to do. And yet...
Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a...
Cultural differences and language barriers considerably hinder strong immigrant patient-provider interactions, according to a study published in the journal Patient Experience.
As the US continues to...
Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for...
Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be...
Healthcare organizations with high patient satisfaction and CAHPS scores see a multitude of benefits. High patient satisfaction scores usually result in higher reimbursement payments from CMS, better patient retention rates, and the...
Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down...
