PatientEngagementHIT

Patient Satisfaction

Racial Disparities Emerge in Hospice Care Outcomes, Experience

by Sara Heath

Racial disparities exist for patients in hospice care outcomes, as African American patients experience higher emergency department utilization, readmission, and hospice disenrollment rates than their white counterparts, according to...

Assessing the Generational Differences in Patient Engagement

by Sara Heath

Creating meaningful patient engagement is a difficult feat for clinicians. Although a litany of patient engagement strategies can ease this job, doctors and nurses still face a wide array of patient personalities that can influence how a...

Good Patient Satisfaction, Communication Tied to Low Readmissions

by Sara Heath

Hospital readmissions are a multibillion dollar issue in the healthcare industry, but better understanding patient satisfaction and improving patient-provider communication could alleviate that problem, according to a group of researchers...

Patients Accessing Patient Portal Lab Results Need Clinician Notes

by Sara Heath

Clinicians need to add lab result interpretations to patient portal notes when patients access their own lab results, according to a recent study published in the Journal of the American Medical Informatics Association. This will help...

Patient Experience, Pop Health Strategies Lead 2017 Headlines

by Sara Heath

This past year has proven an eventful one in the patient engagement space. Industry focus on nursing communications, high patient satisfaction and CAHPS scores, and patient experience tips has highlighted a key shift in the healthcare...

How Should Healthcare Pros Evaluate Online Provider Reviews?

by Sara Heath

A recent study has sparked debate over the validity of online provider reviews. The study  was published in the Journal of the American Medical Informatics Association and found that online provider reviews do not reflect clinical...

Using Bedside Tablet Technology for Patient Education, Experience

by Sara Heath

At the University of California San Francisco (UCSF) Medical Center, pediatric patients can flip through nearly 160 channels on their hospital room television, or play Xbox throughout their stay. These amenities cast on a 65-inch...

What are Patient Preferences for End-of-Life Care Conversations?

by Sara Heath

Doctors should broach the subject of life expectancy and end-of-life care, but their patients may not choose to participate in the conversation, according to a recent study published in the Journal of the American Board of Family...

Patients Value and Use Online Provider Reviews in Care Decisions

by Sara Heath

Patients give a lot of weight to online provider reviews, using these online resources as key tools when making healthcare decisions, according to a recent survey conducted by OnePoll in partnership with Binary Fountain. In a survey of...

Clinician Age Tied to Patient Complaint Rates, Patient Satisfaction

by Sara Heath

Younger providers and clinicians with less practice experience may incur higher patient complaint rates than their older clinician colleagues, highlighting that clinician age might be tied to patient satisfaction, according to a study...

Transparent Prognosis Talks Improve Patient-Provider Relationship

by Sara Heath

Healthcare experts may have disproven a common patient-provider relationship myth stating that conversations about poor patient prognosis can harm patient satisfaction. This in fact may not be the case, with patients reporting better...

Patient Satisfaction Needs Good Communication in Request Denials

by Sara Heath

Patient satisfaction scores suffer when clinicians deny patient requests for specialty care or certain tests, according to a research team from the University of California Davis (UC Davis). Positive patient-provider communication is...

Creating Provider, Patient Engagement in Value-Based Care Models

by Sara Heath

On the journey toward more value-based care, healthcare professionals must use team-based strategies to appropriately allocate resources, prevent provider burnout, and deliver on quality metrics. Organizations must create both provider and...

3 Key Traits of a Positive Patient-Provider Relationship

by Sara Heath

As healthcare continues to take a consumer-centric turn, patient needs have evolved. Patients are not simply looking to visit their doctors to cure a disease, and now also want a positive patient-provider relationship that yields a...

Provider, Patient Views Differ on Healthcare Cost, Tech Use

by Sara Heath

Providers don’t always have a good grip on patient views, especially with regard to healthcare cost and technology use, according to a recent survey from Conduent Healthcare. The survey of nearly 500 patients and 150 providers...

Care Coordination Across Provider Networks Creates Patient Trust

by Sara Heath

Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and...

Consumers Say Patient-Provider Relationship Key to Quality Care

by Sara Heath

Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician...

Are Training Groups Useful for Patient-Provider Communication?

by Sara Heath

A one-day training session could be the key to improving patient-provider communication across a hospital or healthcare facility, according to research published in the journal Patient Experience. Patient-provider communication has...

Creating Positive Patient Experiences in Specialty Care Settings

by Sara Heath

Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital...

How to Integrate the Patient Voice into Healthcare Decision-Making

by Sara Heath

Adding the patient voice into healthcare decision-making is a critical aspect of practice improvement. With the healthcare industry becoming increasingly more patient-centric, more organizations are focusing on improving the patient...

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