PatientEngagementHIT

Patient Satisfaction

How Do Provider Profiles Influence Patient Care Access Decisions?

by Sara Heath

Do patients make care access decisions based on provider credentials, or on appointment availability? The answer may depend on what kind of provider profile and reviews patients consult, according to one new survey. The review of 1,100...

3 Tips for Nurses to Improve Patient Satisfaction, Experience

by Sara Heath

In an increasingly consumer-driven healthcare landscape, improving patient satisfaction and creating a positive hospital experience are critical goals. Nurses play a huge role in achieving those outcomes. As the main touchpoint for...

Creating Positive Patient Experience in the Emergency Department

by Sara Heath

Understanding patient values and expectations is key to ensuring a positive patient experience in the emergency department, according to a new research from patient experience consulting firm Press Ganey. Performance Insights: Redesigning...

Patient Healthcare Costs Up 30%, Spurs Patient Billing Changes

by Sara Heath

Patients and providers alike are looking for patient-centered billing solutions that will help mitigate the effects of increasing patient healthcare costs, according to a recent report from Black Book. The report covered separate surveys...

4 Key Tips to Receive a 5 Star Online Provider Rating

by Sara Heath

Nearly one-quarter (23 percent) of primary care providers have received a one-star rating on Vitals, displaying major patient satisfaction pitfalls in this area of medicine, according to a report from the online provider rating...

Cancer Care Groups Partner for Better Patient Navigator Services

by Sara Heath

The Academy of Oncology Nurse & Patient Navigators (AONN+) and the American Cancer Society (ACS) have formed a strategic national partnership to create comprehensive access to quality patient navigator services. The National Alliance...

How Healthcare Bias Affects Patient-Provider Relationships

by Sara Heath

Patient and clinician biases and judgements can have a considerable impact on patient care, between how patients access care to patient-provider relationships, according to a recent WebMD survey. The survey of over 1,000 patients and...

Patient-Provider Communications Suffer from Language Gap Issues

by Sara Heath

There is a significant language gap between patients and providers, making it hard for patients with limited English proficiency to have meaningful patient-provider communications, according to a recent survey assessment from...

How Digital Bill Pay Aids Patient Financial Responsibility

by Sara Heath

Healthcare professionals are looking for strategies to streamline bill pay processes as patient financial responsibility continues to increase in the industry. Digital bill pay can help organizations improve the consumer bill pay...

Improving Patient Satisfaction, Communication in 5 Minutes

by Sara Heath

Improving patient satisfaction in the hospital setting can take as little as five minutes, according to researchers from the University of Virginia Health System. Using five minutes to discuss patient well-being and symptoms is enough to...

Driving Positive Patient Experiences During Patient Safety Events

by Sara Heath

Communication-and-resolution programs (CRPs) are essential for preserving positive patient experiences following hospital-related injuries or adverse patient safety events. However, not all hospitals are meeting patient expectations in...

Patients Concerned About Financial Responsibility, Health Costs

by Sara Heath

Growing patient financial responsibility and health costs are key concerns for patients, with 90 percent expressing worry about affording their own treatments, according to the 2017 Physicians Foundation Patient Survey. The biennial...

Patient, Provider Views Diverge on Consumer Centric Care Priority

by Sara Heath

Consumer centric care and patient engagement are top priorities for over 70 percent of payers and healthcare providers, and yet those efforts are not apparent to patients, according to a survey conducted by OCR International on behalf of...

Access Falters Amidst Good Patient Primary Care Relationships

by Sara Heath

Despite reported positive patient and primary care provider relationships, patients still experience barriers accessing care but see the upsides of urgent and retail care clinic offerings, according to a survey from Mercy Health System of...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

by Sara Heath

CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice...

Engaging All Stakeholders in the Culture of Community Health

by Sara Heath

Creating a community health program — a county farm to table project or subsidized housing system — is not something healthcare organizations and their partners are required to do. And yet as healthcare begins to extend beyond...

What Patient Complaints Say About the Patient Experience

by Sara Heath

Individuals undergoing outpatient cancer care tend to report complaints about the patient-centeredness of their care more than the quality and safety of their care. This offers unique insight into the cancer patient experience, according...

Clinician Empathy a Key, Teachable Skill in Medical Education

by Sara Heath

Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University...

Nurse Staffing Key to Patient Satisfaction with Pain Management

by Sara Heath

Having adequate nurse staffing is integral to pain management and patient satisfaction, according to a group of researchers from the Connell School of Nursing at Boston College. The study, published in the journal Pain Management Nursing,...

Better Practice Operations Vital to Improve Patient Satisfaction

by Sara Heath

Clinician office wait times are down by five minutes from last year, highlighting a focus on better practice operations, patient flow, and patient satisfaction, according to the Medical Group Management Association (MGMA). The annual MGMA...

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