Patient Satisfaction

Building Successful Healthcare Patient Advisory Councils

by Sara Heath

Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts...

3 Best Practices to Improve the Healthcare Patient Experience

by Sara Heath

As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience. Per the Agency for Healthcare Research and Quality...

How Healthcare Pros Measure Patient Engagement, Satisfaction

by Sara Heath

As a part of the industry push for value-based healthcare, healthcare professionals are facing calls to improve patient engagement. However, patient engagement as a practice is difficult to define and...

Do Patient Satisfaction Scores Truly Portray Quality Care?

by Sara Heath

Although touted as important indicators of quality patient care, patient satisfaction measures aren’t an accurate portrayal of positive outcomes and effective treatment, say Justin B. Cohen, MD,...

3 Ways to Incorporate Patient Preferences into Healthcare

by Sara Heath

Understanding and incorporating patient preferences into provider care delivery should prove useful to improving patient satisfaction and clinical outcomes. With these preferences in mind, providers...

4 Fixes to Improve Hospital Environment, Patient Satisfaction

by Sara Heath

When approaching the issue of patient satisfaction, healthcare leaders often focus on the patient-provider relationship. However, improvements in hospital environments may also have a great impact on...

3 Ways Social Media in Healthcare can Improve Patient Engagement

by Sara Heath

Communication between patients and providers is a pillar of good patient engagement strategy, and social media is presenting new opportunities to promote that. As a solid Twitter bio or Facebook...

What are the Top Pros and Cons of Adopting Patient Portals?

by Sara Heath

Effectively using patient portals, while oftentimes an important part of increasing patient engagement, is not as simple as telling patients to use them and then seeing the healthcare benefits follow....