PatientEngagementHIT

Patient Satisfaction

How to Protect Vulnerable Patients from ED Overcharges

by Sara Heath

Minority patients and those who do not have health insurance often face higher emergency department costs compared to other patients, opening the door for policy measures to protect vulnerable patients, according to researchers from Johns...

Patients Say Primary Care Access Pushes Health Industry Growth

by Sara Heath

Patients agree that primary care access is key to improving the healthcare industry, and they want to see better support for patients and primary care physicians, according to a survey from Health is Primary, a campaign hosted by Family...

Is Administrative Data a Quality Patient Satisfaction Measure?

by Sara Heath

Administrative data about healthcare facility characteristics offers some insight into patient satisfaction, helping to inform specific practice improvements, according to a study published in the American Journal of Managed...

Using Onboarding Automation to Drive Specialty Care Access

by Sara Heath

As the healthcare market becomes increasingly competitive, many specialty practices are looking for the safest and most streamlined strategy to increase patient volume. For many facilities, that means turning to onboarding automation,...

Does Hospital Environment, Culture Affect Family Engagement?

by Sara Heath

Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how...

Understanding Mental Barriers to Patient Medication Adherence

by Sara Heath

Clinicians looking to improve medication adherence amongst their chronic illness populations should look beyond the external barriers patients face. Clinicians must also be aware of the emotional and behavioral barriers patients face,...

Facing Negative Patient Feedback Head-On Key for Success

by Sara Heath

Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the...

3 Interdependent Variables Defining the Patient Experience

by Sara Heath

Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient...

Is Sitting the New Patient Communication Strategy for Nurses?

by Sara Heath

Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down when communicating with patients yield...

Lifelong Healthcare Planning Must Trump Advance Care Planning

by Sara Heath

Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session,...

Patients Prioritize Costs, Convenience when Selecting Docs

by Sara Heath

Healthcare costs and convenience are top of mind for patients when selecting their doctors, according to a report published by locum tenens provider Weatherby Healthcare. In a survey of nearly 500 adult patients, a research team found...

Navy Value-Based Pilot Improves Patient Satisfaction, Outcomes

by Sara Heath

A value-based care strategy from the Navy Bureau of Medicine (BUMED) has proven effective in improving patient satisfaction, outcomes, and care coordination, according to a report published in the New England Journal of Medicine...

Patients Prefer Email, Patient Portals for Lab Result Alerts

by Sara Heath

Most patients prefer receiving their laboratory results online via email or the patient portal, despite some data privacy and security concerns, according to a study published in the American Journal of Managed Care. In a survey of 200...

Long-Term Care Plans, Engagement Improve Cancer Survivorship

by Sara Heath

Breast cancer survivors who receive written long-term care and engagement plans, and meet individually with self-care coaches experience better clinical outcomes, according to a recent study published in the Journal of Clinical...

Is Yelp an Effective Patient Resource for Treatment Decisions?

by Sara Heath

Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan...

Industry Groups Partner for Healthcare Shared Decision-Making

by Sara Heath

The Crohn’s & Colitis Foundation and the American Gastroenterological Association (AGA) have partnered for a program geared toward driving shared decision-making in inflammatory bowel disease (IBD). Along with efforts from...

Transparent Provider Communication Key for OpenNotes Success

by Sara Heath

Does patient access to clinician notes – a movement known as OpenNotes – help or hinder the patient provider relationship? That depends on what the notes say and the strength of provider communication, according to a research...

Does Patient Trust in Clinicians Improve Patient Satisfaction?

by Sara Heath

Patients who have more trust in their clinicians have better perceptions about the quality of the care they received and have higher patient satisfaction levels, according to a study published in the journal PLOS One. In the age of...

Using At-Home Treatment to Drive Patient Satisfaction, Access

by Sara Heath

At-home interactive voice recognition (IVR) therapies may be effective in improving chronic conditions without medication, driving various aspects of patient engagement (i.e. treatment access, feasibility, patient satisfaction), according...

Seamless Appointment Scheduling Fuels Patient Satisfaction

by Sara Heath

In the age of patient-centered care and strong patient care priorities, healthcare organizations must focus on creating a seamless and satisfying experience for patients. A positive patient experience starts with the appointment scheduling...

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