PatientEngagementHIT

Patient Satisfaction

Using Online Reviews to Compare Patient Satisfaction Measures

by Sara Heath

VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews...

Patients, Providers Disagree on Patient Satisfaction Factors

by Sara Heath

Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf...

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment...

Retail Clinics Expand Convenient Patient Access to Lab Services

by Sara Heath

Seven Walgreens retail clinic locations will now host LabCorp testing, offering patients convenient access to lab services. Walgreens and LabCorp formed this partnership in an effort to increase the number of healthcare services patients...

Interactive Patient Systems Emerge as Engagement HIT Trend

by Sara Heath

Health technology giants Epic Systems and Cerner Corporation haven’t been able to displace any of the niche vendors in the interactive patient systems (IPS) technology sector, according to a recent KLAS report obtained via...

Driving Physician Empathy Amidst Push for Health IT Use

by Sara Heath

In the healthcare space, there are currently two prevailing themes – the drive for patient-centered care with provider empathy and the push for more health IT use. Although both goals are integral parts of hospital missions and...

Managing Online Patient Reviews to Drive Patient Satisfaction

by Sara Heath

Online patient reviews are a significant concern for healthcare organizations. Online review websites are on the rise and are arguably a key measure of patient satisfaction, giving patients ample opportunity to provide feedback to the...

ICU Culture Key to Nurse Motivation in Family Engagement

by Sara Heath

ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing...

Patient Input Vital for Meaningful Value-Based Care Measures

by Sara Heath

As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality...

Fewer Vitals Checks Boosts Patient Sleep, Hospital Experience

by Sara Heath

Hospitals can improve patient sleep quality and hospital experience by leaving patients undisturbed during resting hours and only checking vital signs when clinically necessary, according to research published in the journal Patient...

Closing Language, Patient Safety Barriers with Interpreters

by Sara Heath

In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services...

CMS Proposal Supports Nursing Home Patient Decision-Making

by Sara Heath

CMS has proposed revisions to long-term care facility requirements that would remove rules prohibiting arbitration clauses in facility agreements. The agency intends these revisions to ease provider burden, offer better transparency in the...

How to Protect Vulnerable Patients from ED Overcharges

by Sara Heath

Minority patients and those who do not have health insurance often face higher emergency department costs compared to other patients, opening the door for policy measures to protect vulnerable patients, according to researchers from Johns...

Patients Say Primary Care Access Pushes Health Industry Growth

by Sara Heath

Patients agree that primary care access is key to improving the healthcare industry, and they want to see better support for patients and primary care physicians, according to a survey from Health is Primary, a campaign hosted by Family...

Is Administrative Data a Quality Patient Satisfaction Measure?

by Sara Heath

Administrative data about healthcare facility characteristics offers some insight into patient satisfaction, helping to inform specific practice improvements, according to a study published in the American Journal of Managed...

Using Onboarding Automation to Drive Specialty Care Access

by Sara Heath

As the healthcare market becomes increasingly competitive, many specialty practices are looking for the safest and most streamlined strategy to increase patient volume. For many facilities, that means turning to onboarding automation,...

Does Hospital Environment, Culture Affect Family Engagement?

by Sara Heath

Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how...

Understanding Mental Barriers to Patient Medication Adherence

by Sara Heath

Clinicians looking to improve medication adherence amongst their chronic illness populations should look beyond the external barriers patients face. Clinicians must also be aware of the emotional and behavioral barriers patients face,...

Facing Negative Patient Feedback Head-On Key for Success

by Sara Heath

Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the...

3 Interdependent Variables Defining the Patient Experience

by Sara Heath

Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient...

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