PatientEngagementHIT

Patient Satisfaction

Is Sitting the New Patient Communication Strategy for Nurses?

by Sara Heath

Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down when communicating with patients yield...

Lifelong Healthcare Planning Must Trump Advance Care Planning

by Sara Heath

Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session,...

Patients Prioritize Costs, Convenience when Selecting Docs

by Sara Heath

Healthcare costs and convenience are top of mind for patients when selecting their doctors, according to a report published by locum tenens provider Weatherby Healthcare. In a survey of nearly 500 adult patients, a research team found...

Navy Value-Based Pilot Improves Patient Satisfaction, Outcomes

by Sara Heath

A value-based care strategy from the Navy Bureau of Medicine (BUMED) has proven effective in improving patient satisfaction, outcomes, and care coordination, according to a report published in the New England Journal of Medicine...

Patients Prefer Email, Patient Portals for Lab Result Alerts

by Sara Heath

Most patients prefer receiving their laboratory results online via email or the patient portal, despite some data privacy and security concerns, according to a study published in the American Journal of Managed Care. In a survey of 200...

Long-Term Care Plans, Engagement Improve Cancer Survivorship

by Sara Heath

Breast cancer survivors who receive written long-term care and engagement plans, and meet individually with self-care coaches experience better clinical outcomes, according to a recent study published in the Journal of Clinical...

Is Yelp an Effective Patient Resource for Treatment Decisions?

by Sara Heath

Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan...

Industry Groups Partner for Healthcare Shared Decision-Making

by Sara Heath

The Crohn’s & Colitis Foundation and the American Gastroenterological Association (AGA) have partnered for a program geared toward driving shared decision-making in inflammatory bowel disease (IBD). Along with efforts from...

Transparent Provider Communication Key for OpenNotes Success

by Sara Heath

Does patient access to clinician notes – a movement known as OpenNotes – help or hinder the patient provider relationship? That depends on what the notes say and the strength of provider communication, according to a research...

Does Patient Trust in Clinicians Improve Patient Satisfaction?

by Sara Heath

Patients who have more trust in their clinicians have better perceptions about the quality of the care they received and have higher patient satisfaction levels, according to a study published in the journal PLOS One. In the age of...

Using At-Home Treatment to Drive Patient Satisfaction, Access

by Sara Heath

At-home interactive voice recognition (IVR) therapies may be effective in improving chronic conditions without medication, driving various aspects of patient engagement (i.e. treatment access, feasibility, patient satisfaction), according...

Seamless Appointment Scheduling Fuels Patient Satisfaction

by Sara Heath

In the age of patient-centered care and strong patient care priorities, healthcare organizations must focus on creating a seamless and satisfying experience for patients. A positive patient experience starts with the appointment scheduling...

Building Successful Healthcare Patient Advisory Councils

by Sara Heath

Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts truly serve the patient? For some...

How Hospital Administration Tech Drives Patient Satisfaction

by Sara Heath

In an increasingly value-based healthcare industry, more healthcare organizations are seeing reimbursements tied to quality measures, such as patient satisfaction and experience. But making sure patient satisfaction data yields positive...

CMS Primary Care Models Drive Modest Patient Experience Gains

by Sara Heath

Primary care medical home models, such as the CMS Comprehensive Primary Care (CPC) initiative, have a modestly positive effect on patient experience scores, highlighting the value of these programs for improving patient care, according to...

CMS Accepting CAHPS for MIPS Survey Vendor Applications

by Sara Heath

CMS is now accepting vendor applications for the Consumer Assessment of Healthcare Providers & Systems (CAHPS) surveys for the Merit-based Incentive Payment System (MIPS). The agency will collect these applications until April...

Hospital Execs Keep Focus on Patient Engagement, Experience

by Sara Heath

Better patient engagement and consumer satisfaction remain among the top priorities for C-suite hospital executives, according to the 2017 C-suite survey from Premier, Inc. The survey of 63 healthcare executives revealed that healthcare...

Communication Aids Fuel Patient Education, Health Goal-Setting

by Sara Heath

Patient-provider communication and education tools are helpful in nudging parents to identify and understand their child’s health needs when issues would otherwise go unacknowledged, shows a study published in the Journal of the...

Physician Review Sites List Inconsistent Patient Satisfaction

by Sara Heath

A new study shows that ratings on different physician review websites often paint inconsistent pictures of patient satisfaction. Researchers from the Hospital for Special Surgery (HSS) presented their findings at this week’s...

How Clinician Guidance Aids Patient-Provider Communication

by Sara Heath

Clinicians need better guidance about patient-provider communication to help facilitate stronger shared decision-making, patient goal-setting, and clinician advice-giving, according to new research published in the Journal of the American...

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