PatientEngagementHIT

Patient Satisfaction

Doc Biases Hinder Patient-Provider Communication, Outcomes

by Sara Heath

Physician biases and disrespectful patient-provider communications have been linked to tangible, negative clinical outcomes, according to new research. Presented at the 125th Annual Convention of the American Psychological Association (APA),...

How to Effectively Use the CMS Hospital Quality Star Ratings

by Sara Heath

Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where to...

Wayfinding Apps Lead the Way to Positive Patient Experience

by Sara Heath

When Katie Logan began at Piedmont Health as vice president of experience, she was tasked with moving past traditional patient satisfaction measures and uncovering specific and positive patient experience improvements. Logan’s efforts led...

Using Home Health Care to Improve the Patient Experience

by Sara Heath

Healthcare professionals can use home health care to improve the patient experience by delivering strong patient and caregiver education and by allowing patients to recover comfortably. This will be important as experts in all specialties look...

Medicaid Plans Outscore Private Plans on Consumer Satisfaction

by Sara Heath

Patients covered under Medicaid plans give the federal payer a higher consumer satisfaction rating than patients covered under private insurance plans, primarily due to better provider choice in the Medicaid program, according to a new survey...

VR in Healthcare Reduces Patient Fears, Ups Care Experience

by Sara Heath

In a hematology clinic at Nationwide Children’s Hospital, Amy Dunn, MD, can administer an intravenous treatment to one of her pediatric patients with hemophilia, completely fear-free. This care experience is thanks to virtual reality (VR)...

Nurse Communication, Teamwork to Boost Care Experience Scores

by Sara Heath

Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a new Press Ganey report obtained in an email....

5 Patient Engagement Terms Shaping Value-Based Care

by Sara Heath

Healthcare professionals are increasingly adopting value-based care models, and turning to strong patient engagement tactics to drive success. However, the language used in patient engagement and value-based care discussions is sometimes nebulous,...

Cultural Barriers Limit Immigrant Patient-Provider Interactions

by Sara Heath

Cultural differences and language barriers considerably hinder strong immigrant patient-provider interactions, according to a study published in the journal Patient Experience. As the US continues to see high levels of immigration, it will be...

Top 4 Challenges in Driving High Patient Satisfaction

by Sara Heath

Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for today’s clinicians, and supporting patient...

Why Patients Value Patient Portal Health Data Access

by Sara Heath

Patients enjoy having patient portal health data access because it allows them to take ownership of their own care, makes them feel empowered as partners in their treatments, and helps them detect and identify errors their providers may have...

Patient Engagement Tools Create Administrative Simplification

by Sara Heath

Although many patient engagement tools center on activating patients in their own care, there are some emerging technologies that also streamline the patient experience. More efficient patient interactions may also lead to administrative simplification....

What is Different Between Patient Experience, Satisfaction?

by Sara Heath

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they...

Clinician EHR Use Limits Clinic, Hospital Patient Interactions

by Sara Heath

Office- and hospital-based clinicians alike are saying that clinician EHR use is getting in the way of their patient interactions, according to a study published in the Journal of Innovation in Healthcare Informatics. Healthcare professionals...

Centralized Appointment Scheduling Aids Patient Experience

by Sara Heath

Centralized management tools are critical in healthcare, especially as the industry is increasingly marked by hospital mergers and healthcare acquisitions. Health system leaders can use centralized appointment scheduling to manage multiple patient...

Using Online Reviews to Compare Patient Satisfaction Measures

by Sara Heath

VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews are an...

Patients, Providers Disagree on Patient Satisfaction Factors

by Sara Heath

Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf of...

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment impacted a...

Retail Clinics Expand Convenient Patient Access to Lab Services

by Sara Heath

Seven Walgreens retail clinic locations will now host LabCorp testing, offering patients convenient access to lab services. Walgreens and LabCorp formed this partnership in an effort to increase the number of healthcare services patients can...

Interactive Patient Systems Emerge as Engagement HIT Trend

by Sara Heath

Health technology giants Epic Systems and Cerner Corporation haven’t been able to displace any of the niche vendors in the interactive patient systems (IPS) technology sector, according to a recent KLAS report obtained via email. IPS are...

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