PatientEngagementHIT

Patient Satisfaction

Patients Interested in Telehealth Tech, But Improvements Are Key

by Sara Heath

Although the patient interest in telehealth and other virtual health tools is there, healthcare organizations will need to improve their integration and deliver of these tools in order to garner meaningful adoption, according to a new...

Distinguishing and Defining Top Patient Engagement Keywords

by Sara Heath

As healthcare professionals continue to focus on patient engagement, they face an onslaught of varying and often confusing terminology. Between phrases that sound the same and phrases that sound like they should mean the same thing, it is...

How Patient Loyalty Supports Value-Based Care, Patient Wellness

by Sara Heath

Building strong patient loyalty has become a key goal in an increasingly competitive healthcare industry. In order to survive amongst the numerous healthcare options on the market, healthcare organizations need to become patients’...

How Technology Can Enhance Family Communication, Satisfaction

by Sara Heath

When Ashley Hodge, MBA, CCP, FPP, saw first-hand the distress many family members experience when their child undergoes surgery, she knew she had to make family communication a part of Nationwide Children’s Hospital’s patient...

AHRQ Hosts Contest for Patient-Reported Outcomes Measures Apps

by Sara Heath

The Agency for Healthcare Resources and Quality (AHRQ) has launched the Step Up App Challenge aimed at creating patient engagement technologies that collect patient-reported outcomes measures (PROMs). The contest, which offers $250,000 in...

One in Five Patients Use CMS Star Ratings for Healthcare Decisions

by Sara Heath

Only about one-fifth of Medicare Advantage beneficiaries are familiar with the CMS star ratings that rank payer coverage, according to a recent HealthMine survey. This finding runs counter to the agency’s intentions for the star...

Best Practices for Patient-Centered Appointment Agenda-Setting

by Sara Heath

A new study from the Mayo Clinic showed that doctors only spend about 11 seconds listening to a patient during appointment agenda-setting before interrupting the patient with their own viewpoint. These results point to a need to improve...

Patient Experience, Technology Top the List of CIO Priorities

by Sara Heath

Patient engagement technology and improving the patient experience is top priority for CIOs, as more organizations aim to set themselves apart in the competitive healthcare industry, according to a recent report from Impact Advisors and...

Understanding the Power Hierarchy in Patient-Provider Relationships

by Sara Heath

The ideal patient-provider relationship will always include a mutual respect between both parties that then leads to a healthcare partnership. A true patient-provider partnership can lead to better care outcomes and deliver on value-based...

What Do Patients, Consumers Want in Digital Health Tools?

by Sara Heath

As patients continue to assume the role of healthcare consumer, healthcare providers and payers are beginning to leverage healthcare technology that helps connect patients to their care. Those innovations, when utilized correctly, help...

UNMC Grant to Support Nurse Education, Patient Care Management

by Sara Heath

The University of Nebraska Medical Center (UNMC) has received a four-year, $2.6 million grant from the US Healthcare Resources & Services Administration (HRSA) to help support the role of nurses in patient care...

FDA Calls for Patient Access to Painkillers Amidst Opioid Epidemic

by Sara Heath

Tackling the nationwide opioid crisis requires a nuanced approach that recognizes safe prescribing protocols while still ensuring patient access to painkillers they genuinely need, according to FDA Commissioner Scott Gottlieb. In a...

Top Challenges Impacting Patient Access to Healthcare

by Sara Heath

Patient access to healthcare sets the baseline for all patient encounters with the healthcare industry. When a patient cannot access her clinician, it is impossible to receive medical care, build relationships with her providers, and...

60% of Orgs Use Tools to Monitor Patient Wait Times, Appointments

by Sara Heath

Most healthcare organizations are using wait lists to keep track of growing patient wait times, highlighting some effort to understand the issue, according to a recent MGMA Stat Poll. The survey of 1,300 organization leaders found that 61...

Consumer-Centered Healthcare Improves, Focus on Innovation Key

by Sara Heath

Healthcare organizations are making strides toward more consumer-centered healthcare, putting special focus on better patient access to care and positive hospital experiences. However, more progress is necessary to true evolve into a...

Patients, Providers Cite Health IT as Patient Experience Driver

by Sara Heath

The future of healthcare is digital, with more healthcare organizations recognizing the role health IT can play in improving patient engagement and the patient experience, according to a recent Ernst & Young digital health survey. The...

Real-Time Patient Experience Surveys Key for Practice Improvement

by Sara Heath

Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare...

Health Payers See High Patient Satisfaction Despite Cost Concerns

by Sara Heath

Despite high patient satisfaction with health payers, most healthcare consumers associate high healthcare costs with the insurance market, according to a recent survey from Survata on behalf of HealthEdge. The survey of nearly 2,500...

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

by Sara Heath

CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

by Sara Heath

Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on...

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