PatientEngagementHIT

Patient Satisfaction

Industry Groups Partner for Healthcare Shared Decision-Making

by Sara Heath

The Crohn’s & Colitis Foundation and the American Gastroenterological Association (AGA) have partnered for a program geared toward driving shared decision-making in inflammatory bowel disease (IBD). Along with efforts from Pfizer, the...

Transparent Provider Communication Key for OpenNotes Success

by Sara Heath

Does patient access to clinician notes – a movement known as OpenNotes – help or hinder the patient provider relationship? That depends on what the notes say and the strength of provider communication, according to a research team...

Does Patient Trust in Clinicians Improve Patient Satisfaction?

by Sara Heath

Patients who have more trust in their clinicians have better perceptions about the quality of the care they received and have higher patient satisfaction levels, according to a study published in the journal PLOS One. In the age of patient-centered...

Using At-Home Treatment to Drive Patient Satisfaction, Access

by Sara Heath

At-home interactive voice recognition (IVR) therapies may be effective in improving chronic conditions without medication, driving various aspects of patient engagement (i.e. treatment access, feasibility, patient satisfaction), according to...

Seamless Appointment Scheduling Fuels Patient Satisfaction

by Sara Heath

In the age of patient-centered care and strong patient care priorities, healthcare organizations must focus on creating a seamless and satisfying experience for patients. A positive patient experience starts with the appointment scheduling process,...

Building Successful Healthcare Patient Advisory Councils

by Sara Heath

Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts truly serve the patient? For some healthcare...

How Hospital Administration Tech Drives Patient Satisfaction

by Sara Heath

In an increasingly value-based healthcare industry, more healthcare organizations are seeing reimbursements tied to quality measures, such as patient satisfaction and experience. But making sure patient satisfaction data yields positive reimbursements...

CMS Primary Care Models Drive Modest Patient Experience Gains

by Sara Heath

Primary care medical home models, such as the CMS Comprehensive Primary Care (CPC) initiative, have a modestly positive effect on patient experience scores, highlighting the value of these programs for improving patient care, according to a study...

CMS Accepting CAHPS for MIPS Survey Vendor Applications

by Sara Heath

CMS is now accepting vendor applications for the Consumer Assessment of Healthcare Providers & Systems (CAHPS) surveys for the Merit-based Incentive Payment System (MIPS). The agency will collect these applications until April 30. “The...

Hospital Execs Keep Focus on Patient Engagement, Experience

by Sara Heath

Better patient engagement and consumer satisfaction remain among the top priorities for C-suite hospital executives, according to the 2017 C-suite survey from Premier, Inc. The survey of 63 healthcare executives revealed that healthcare organizations...

Communication Aids Fuel Patient Education, Health Goal-Setting

by Sara Heath

Patient-provider communication and education tools are helpful in nudging parents to identify and understand their child’s health needs when issues would otherwise go unacknowledged, shows a study published in the Journal of the American...

Physician Review Sites List Inconsistent Patient Satisfaction

by Sara Heath

A new study shows that ratings on different physician review websites often paint inconsistent pictures of patient satisfaction. Researchers from the Hospital for Special Surgery (HSS) presented their findings at this week’s American Academy...

How Clinician Guidance Aids Patient-Provider Communication

by Sara Heath

Clinicians need better guidance about patient-provider communication to help facilitate stronger shared decision-making, patient goal-setting, and clinician advice-giving, according to new research published in the Journal of the American Board...

How Healthcare Orgs Can Drive Family Engagement in Patient Care

by Sara Heath

When patients are admitted to the hospital or diagnosed with a potentially life-changing illness, they are hardly ever alone. More often than not, patients have a network of family and friends behind them, and providers need to practice strong...

3 Best Practices to Improve the Healthcare Patient Experience

by Sara Heath

As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience. Per the Agency for Healthcare Research and Quality (AHRQ), the patient experience “encompasses...

Retail Consumer Experience Key in Consumer-Driven Healthcare

by Sara Heath

Just like retail industries have to cater to shoppers’ needs, healthcare organizations must focus on patient experience in order to thrive in an increasingly consumer-driven landscape. Increasingly, out-of-pocket patient costs are rising...

PCORI Funds Patient-Centered Opioid Research at Cedars-Sinai

by Sara Heath

Opioid use research has just taken a patient-centered turn at Cedars-Sinai. The Los Angeles hospital has recently received a $2 million grant from the Patient-Centered Outcomes Research Institute (PCORI) to investigate the most effective ways...

Negative Patient Experience Tied to More Surgical Complications

by Sara Heath

A new study out of UNC Health Care shows a direct link between negative patient experience reports and surgical complications. The research team examined patient experience reports from approximately 30,000 surgical patients at seven academic...

Health Data Exchange Falling Short of Patient Expectations

by Sara Heath

Patients think health data access between multiple disparate providers is critical to quality healthcare, according to a recent survey, but that reality is not yet realized. The survey, conducted by Humana subsidiary Transcend Insights, found...

Patient Portal Use Growing as Engagement Efforts Take Priority

by Sara Heath

Patient engagement is on the rise as a result of a significant increase in patient portal availability and adoption, according to a survey from CDW Healthcare. The survey of 200 chronic care patients and 200 providers shows that patients are...

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