PatientEngagementHIT

Patient Satisfaction

What Do Patients, Consumers Want in Digital Health Tools?

by Sara Heath

As patients continue to assume the role of healthcare consumer, healthcare providers and payers are beginning to leverage healthcare technology that helps connect patients to their care. Those innovations, when utilized correctly, help...

UNMC Grant to Support Nurse Education, Patient Care Management

by Sara Heath

The University of Nebraska Medical Center (UNMC) has received a four-year, $2.6 million grant from the US Healthcare Resources & Services Administration (HRSA) to help support the role of nurses in patient care...

FDA Calls for Patient Access to Painkillers Amidst Opioid Epidemic

by Sara Heath

Tackling the nationwide opioid crisis requires a nuanced approach that recognizes safe prescribing protocols while still ensuring patient access to painkillers they genuinely need, according to FDA Commissioner Scott Gottlieb. In a...

Top Challenges Impacting Patient Access to Healthcare

by Sara Heath

Patient access to healthcare sets the baseline for all patient encounters with the healthcare industry. When a patient cannot access her clinician, it is impossible to receive medical care, build relationships with her providers, and...

60% of Orgs Use Tools to Monitor Patient Wait Times, Appointments

by Sara Heath

Most healthcare organizations are using wait lists to keep track of growing patient wait times, highlighting some effort to understand the issue, according to a recent MGMA Stat Poll. The survey of 1,300 organization leaders found that 61...

Consumer-Centered Healthcare Improves, Focus on Innovation Key

by Sara Heath

Healthcare organizations are making strides toward more consumer-centered healthcare, putting special focus on better patient access to care and positive hospital experiences. However, more progress is necessary to true evolve into a...

Patients, Providers Cite Health IT as Patient Experience Driver

by Sara Heath

The future of healthcare is digital, with more healthcare organizations recognizing the role health IT can play in improving patient engagement and the patient experience, according to a recent Ernst & Young digital health survey. The...

Real-Time Patient Experience Surveys Key for Practice Improvement

by Sara Heath

Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare...

Health Payers See High Patient Satisfaction Despite Cost Concerns

by Sara Heath

Despite high patient satisfaction with health payers, most healthcare consumers associate high healthcare costs with the insurance market, according to a recent survey from Survata on behalf of HealthEdge. The survey of nearly 2,500...

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

by Sara Heath

CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

by Sara Heath

Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on...

Does EHR Use Detract From Patient-Provider Communication?

by Sara Heath

EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical encounter, according to a survey from...

AHA Launches Strategy for Patient-Centered Care for Aging Patients

by Sara Heath

A patient-centered strategy that accommodates specific patient needs and patient preferences will help health systems adjust to an increasing adult patient population over age 65, according to a new report from the American Hospital...

How Do Healthcare Pros Feel About Online Provider Reviews?

by Sara Heath

In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare...

The 4 Steps to Managing Online Provider Reviews in Healthcare

by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback...

Strong Online Presence Fuels Patient Retention, Patient Satisfaction

by Sara Heath

A strong online presence is becoming increasingly important for a quality patient experience and sparks patient retention and consumer loyalty, as 80 percent of patients use the internet to make decisions about their care, according to a...

How One Doc Uses Cartoons to Address Social Determinants of Health

by Sara Heath

On social media and in the healthcare space, Anita Ravi, MD, is largely known for her patient advocacy and cartoon work depicting the social determinants of health (SDOH) for vulnerable patients and how providers must address those factors...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s...

How NQF Frames Shared Decision-Making as a Standard of Care

by Sara Heath

Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for...

Palliative Care Improves Patient Experience, Cuts Hospital Costs

by Sara Heath

Healthcare organizations that deliver timely, patient-centered palliative care can not only improve the patient experience, but also yield lower hospital costs, according to new research from the Icahn School of Medicine at Mount Sinai and...

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