Language Barriers Limit Patient-Reported Outcomes in Cancer Care
Patients with limited English proficiency (LEP) are excluded from patient-reported outcome (PRO) measures due to language barriers. Leaving them out reduces the opportunity for better cancer treatment...Are the Updated CMS Hospital Star Ratings Reliable Measures?
The new CMS Hospital Star Ratings methodology, introduced in 2020, is leaving smaller, rural, and critical access hospitals in a lurch, as the new methodology makes for more unpredictable star ratings,...Fewer Than 2% of Hospitals Excelling at Health Equity, Value
Fewer than 2 percent of the nearly 3,600 hospitals included in this year’s Lown Institute Hospital Index for Social Responsibility ranked among the best for health equity, value, and outcomes,...Docs Spend More Time with Patients, but Racial Disparities Still Present
Between 1978 and 2018, the amount of time patients spend each year with an outpatient physician has increased by around 20 minutes, but data still reveal troubling findings of racial disparities in...Ambulatory Service Centers Yield More Positive Patient Experiences
The Leapfrog Group published the first part of its Outpatient Surgical Care report, finding that ambulatory service centers (ASCs) generated more favorable patient experience scores compared to...Patient-Centered Care Lacking for Minorities, Low-Income Patients
There is a growing racial and economic divide in the receipt of patient-centered care, with minority and low-income patients having their care preferences taken into account less frequently than White...COVID-19 Pandemic Hardships Reduced Quality of Life for Children
Children of families that experienced greater hardships related to the COVID-19 pandemic had a poorer quality of life, according to a new National Institutes of Health (NIH)-funded study. During the...Sponsored Article
6 Reasons for Providers to Prioritize Patient Self-Service
Catch a flight recently? Odds are, you booked your tickets online. Visited a bank? There's a good chance you used an ATM. Just think about the last time you went to the grocery store: How long was...Sponsored Article
Improving Patient Experience Through a Digital Formulary
Optimizing patient access and experience beyond the four walls of the hospital is the new normal for health systems. Health systems must embrace new ways of doing business to meet the demand for...Top Challenges Impacting Patient Access to Healthcare
Patient access to care sets the baseline for all patient encounters with the healthcare industry. When a patient cannot access her clinician, it is impossible to receive medical care, build...Convenience, Technology Use Can Boost Patient Satisfaction
A convenient and technology-driven healthcare experience has become an essential factor in boosting patient satisfaction, as roughly 4 in 5 Americans want the ability to use technology when managing...Sponsored Article
How Providers Leverage Data to Keep Pace with Healthcare Consumerism
For the healthcare industry, the race to capture the consumer is on. Traditional treatment models, built around the needs of the provider rather than the end-user, are quickly becoming...72% of Patients View Online Reviews When Selecting a New Provider
Insurance acceptance, location, and online provider reviews are the most critical factors when selecting a new healthcare provider, according to new survey data sent to journalists. The 2022...How Providers Can Improve Patient Experience During Cancer Treatments
Cancer patients and caregivers prioritize different concerns during treatments, but providers should address both in order to enhance the patient’s experience, according to a report from the...What’s on the Horizon for Healthcare Consumerism?
The future of healthcare consumerism will be defined by an investment in the digital, with organizations increasingly recognizing the importance of having an online presence and health IT that support patient care journeys. Long heralded...What Is Patient Loyalty, Does It Affect Healthcare Consumerism?
Medical professionals are increasingly working to build patient loyalty, in part because of the rapid rise in healthcare consumerism. After all, consumerism in healthcare recognizes the purchasing power patients have now that...Assessing the Market for Patient Experience Surveying
Press Ganey is still a leading vendor for CAHPS and patient experience surveying, according to a new KLAS Segment Insights Report. But as the healthcare industry begins to embrace real-time patient...COVID-19 Caused Downswing in Patient Experience, HCAHPS Scores
According to a Press Ganey report, patient experience and perception of their care has decreased nationally since the start of the pandemic. Prior to the pandemic, patient experience trends remained...Sponsored Article
The Ultimate Patient Experience: Retail-Like, Omnichannel Engagement
The significance of both patient experience and patient satisfaction has grown substantially in the last decade, as consumer out-of-pocket costs have skyrocketed under high-deductible health plans and...Sponsored Article
