PatientEngagementHIT

Patient Satisfaction

AHA Launches Strategy for Patient-Centered Care for Aging Patients

by Sara Heath

A patient-centered strategy that accommodates specific patient needs and patient preferences will help health systems adjust to an increasing adult patient population over age 65, according to a new report from the American Hospital...

How Do Healthcare Pros Feel About Online Provider Reviews?

by Sara Heath

In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare...

The 4 Steps to Managing Online Provider Reviews in Healthcare

by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback...

Strong Online Presence Fuels Patient Retention, Patient Satisfaction

by Sara Heath

A strong online presence is becoming increasingly important for a quality patient experience and sparks patient retention and consumer loyalty, as 80 percent of patients use the internet to make decisions about their care, according to a...

How One Doc Uses Cartoons to Address Social Determinants of Health

by Sara Heath

On social media and in the healthcare space, Anita Ravi, MD, is largely known for her patient advocacy and cartoon work depicting the social determinants of health (SDOH) for vulnerable patients and how providers must address those factors...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s...

How NQF Frames Shared Decision-Making as a Standard of Care

by Sara Heath

Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for...

Palliative Care Improves Patient Experience, Cuts Hospital Costs

by Sara Heath

Healthcare organizations that deliver timely, patient-centered palliative care can not only improve the patient experience, but also yield lower hospital costs, according to new research from the Icahn School of Medicine at Mount Sinai and...

Patient Engagement Technology, EHRs Influence Patient Satisfaction

by Sara Heath

Use of patient engagement technology, access to full medical records via EHRs, and other digital communication tools are a significant determinants of high patient satisfaction, according to a recent survey from Black Book. Specifically,...

Appointment Agenda-Setting Tool Boosts Patient Satisfaction

by Sara Heath

A one-page questionnaire about patients’ preferred talking points may be an effective strategy for appointment agenda-setting and patient satisfaction, according to research out of Duke University School of Medicine. The...

How Health Orgs Address Wait Times to Raise Patient Satisfaction

by Sara Heath

There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey...

How Do Patients Use Online Provider Reviews for Care Decisions?

by Sara Heath

Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known...

How Do mHealth, Mobile Health Devices Impact Patient Satisfaction?

by Sara Heath

Mobile health devices and mHealth initiatives are strongly correlated with higher patient satisfaction scores, according to a recent survey conducted by Vanson Bourne on behalf of Jamf. The survey of over 600 health IT professionals in...

Doctors’ Humor Helps Boost Patient-Provider Relationships

by Sara Heath

When it comes to building a positive patient-provider relationship, it’s true that laughter is the best medicine, found a recent study published in the Journal of the American Board of Family Medicine. Positive patient-provider...

Can Peer Navigators Address the Social Determinants of Health?

by Sara Heath

Non-clinical laypeople can effectively connect patients with support programs to help address the social determinants of health, making that service more efficient for managed care organizations (MCOs), according to a recent study in the...

Negative Online Reviews Don’t Equate to Low Patient Satisfaction

by Sara Heath

Doctors with negative online reviews don’t usually perform poorly on comprehensive patient satisfaction surveys, highlighting a disparity between online physician review websites and traditional patient experience measures, according...

Does Patient Condition Influence Patient Experience Scores?

by Sara Heath

Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors...

Strategic Goals Need Alignment to Drive Quality Patient Experience

by Sara Heath

Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report...

Compassion, Doc Communication Create Positive Patient Experience

by Sara Heath

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management...

Long Appointment Wait Time a Detriment to High Patient Satisfaction

by Sara Heath

Long appointment wait times are emerging as major impediments to a quality patient experience, so much so that nearly one in five patients have switched providers when a wait time has become too long, according to the 9th Annual Vitals...

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