PatientEngagementHIT

Patient Satisfaction

Access Falters Amidst Good Patient Primary Care Relationships

by Sara Heath

Despite reported positive patient and primary care provider relationships, patients still experience barriers accessing care but see the upsides of urgent and retail care clinic offerings, according to a survey from Mercy Health System of Southeastern...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

by Sara Heath

CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice President...

Engaging All Stakeholders in the Culture of Community Health

by Sara Heath

Creating a community health program — a county farm to table project or subsidized housing system — is not something healthcare organizations and their partners are required to do. And yet as healthcare begins to extend beyond the...

What Patient Complaints Say About the Patient Experience

by Sara Heath

Individuals undergoing outpatient cancer care tend to report complaints about the patient-centeredness of their care more than the quality and safety of their care. This offers unique insight into the cancer patient experience, according to a...

Clinician Empathy a Key, Teachable Skill in Medical Education

by Sara Heath

Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University of Chicago....

Nurse Staffing Key to Patient Satisfaction with Pain Management

by Sara Heath

Having adequate nurse staffing is integral to pain management and patient satisfaction, according to a group of researchers from the Connell School of Nursing at Boston College. The study, published in the journal Pain Management Nursing, assessed...

Better Practice Operations Vital to Improve Patient Satisfaction

by Sara Heath

Clinician office wait times are down by five minutes from last year, highlighting a focus on better practice operations, patient flow, and patient satisfaction, according to the Medical Group Management Association (MGMA). The annual MGMA DataDive...

4 Steps to Reduce ED Overcrowding, Boost Patient Care Access

by Sara Heath

Researchers from the Oregon Health & Science University (OHSU) have developed a set of guidelines for reducing emergency department overcrowding and wait times, helping to improve the patient experience and eliminate delayed patient care...

NQF: Add Patient Voice into Patient Reported Outcomes Measures

by Sara Heath

An analysis of online patient communities has shown that healthcare professionals usually don’t look at what matters most to patient satisfaction. This is a huge development for patient reported outcomes (PROs) measures, according to the...

How to Reconcile Quality Patient Experience, Patient Satisfaction

by Sara Heath

In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a debate in...

CMS Hospice Compare Site Displays Patient Satisfaction Scores

by Sara Heath

CMS has released its Hospice Compare website to help patients and their families make care decisions based on quality and patient satisfaction data. CMS is displaying quality of care and patient satisfaction information in an easy-to-understand...

Are Health Orgs Doing Enough to Support Consumer Experience?

by Sara Heath

When it comes to driving patient and consumer experience, healthcare organizations aren’t up to snuff, reported Kaufman Hall in the findings in its 2017 State of Consumerism survey. Consumers are benefitting from an increasingly convenient...

Doc Biases Hinder Patient-Provider Communication, Outcomes

by Sara Heath

Physician biases and disrespectful patient-provider communications have been linked to tangible, negative clinical outcomes, according to new research. Presented at the 125th Annual Convention of the American Psychological Association (APA),...

How to Effectively Use the CMS Hospital Quality Star Ratings

by Sara Heath

Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where to...

Wayfinding Apps Lead the Way to Positive Patient Experience

by Sara Heath

When Katie Logan began at Piedmont Health as vice president of experience, she was tasked with moving past traditional patient satisfaction measures and uncovering specific and positive patient experience improvements. Logan’s efforts led...

Using Home Health Care to Improve the Patient Experience

by Sara Heath

Healthcare professionals can use home health care to improve the patient experience by delivering strong patient and caregiver education and by allowing patients to recover comfortably. This will be important as experts in all specialties look...

Medicaid Plans Outscore Private Plans on Consumer Satisfaction

by Sara Heath

Patients covered under Medicaid plans give the federal payer a higher consumer satisfaction rating than patients covered under private insurance plans, primarily due to better provider choice in the Medicaid program, according to a new survey...

VR in Healthcare Reduces Patient Fears, Ups Care Experience

by Sara Heath

In a hematology clinic at Nationwide Children’s Hospital, Amy Dunn, MD, can administer an intravenous treatment to one of her pediatric patients with hemophilia, completely fear-free. This care experience is thanks to virtual reality (VR)...

Nurse Communication, Teamwork to Boost Care Experience Scores

by Sara Heath

Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a new Press Ganey report obtained in an email....

5 Patient Engagement Terms Shaping Value-Based Care

by Sara Heath

Healthcare professionals are increasingly adopting value-based care models, and turning to strong patient engagement tactics to drive success. However, the language used in patient engagement and value-based care discussions is sometimes nebulous,...

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