PatientEngagementHIT

Patient Satisfaction

How to Use Patient Outreach Technology in Patient-Centered Care

by Sara Heath

As medical practices seek to close gaps in care and reduce patient no-show rates, many may be turning to patient outreach technology to better connect with patients. But in an industry seeing technology emerge at lightning speed, some...

Can Asking Sexual Orientation Hurt Patient-Provider Communication?

by Sara Heath

Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better inform providers, enhance patient care,...

Hospital Doc Review Sites Yield Higher Patient Satisfaction Scores

by Sara Heath

Clinicians often fare better on hospital-issued patient satisfaction surveys and online provider review websites, according to a recent study presented at the American Academy of Orthopedic Surgeons Annual Meeting in New Orleans. The...

Solutions for Reducing Healthcare Appointment Wait Times for Patients

by Sara Heath

Long appointment wait times are an age-old problem in healthcare. While some patients find themselves waiting extraordinary times in the office waiting room, others are waiting days, weeks, or even months to get their foot in the...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System...

FDA, NORD Partner to Understand Patient Experiences with Care

by Sara Heath

The FDA and the National Organization for Rare Diseases (NORD) will partner to create listening sessions during which FDA can learn about patient experiences with rare disease. The program will allow patients to share their perspectives...

Clinician EHR Demands Detract from Patient-Provider Relationship

by Sara Heath

Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family Medicine. EHRs have long received...

Do TV Medical Dramas Skew Patient Perceptions of Quality Care?

by Sara Heath

Medical dramas on television are obscuring patient perceptions of quality care and expectations of a positive hospital experience, creating what some researchers are calling the “Grey’s Anatomy” effect, according to a new...

Assessing CAHPS Surveys, Patient Satisfaction with Machine Learning

by Sara Heath

A machine learning approach to understanding CAHPS survey responses may help health plans and organizations make targeted approaches to improving patient satisfaction, according to a recent report from Decision Point. The report,...

Patient Education for Radiology, Imaging Exams Insufficient

by Sara Heath

Patients and family caregivers are not receiving adequate patient education and preparation prior to an imaging exam, according to research from the Radiology Society of North American (RSNA). The research, published in the journal...

NCQA Seeks Public Comment on Proposed HEDIS CAHPS Survey Changes

by Sara Heath

The National Committee for Quality Assurance (NCQA) is seeking public comments on its proposed changes to the Healthcare Effectiveness Data and Information Sets (HEDIS) scores, including amendments to the HEDIS Health Plan CAHPS...

Healthcare Organizations Expect to Focus on Consumer Engagement

by Sara Heath

Consumer engagement is the name of the game for health payers and healthcare industry stakeholders, according to a recent report commissioned by Change Healthcare and the Health Care Executive Group (HCEG). The 8th Annual Industry Pulse...

Transparent Patient-Provider Communication Reduces EHR Errors

by Sara Heath

The ability to acknowledge and be transparent about clinician EHR use is yet another skill clinicians need in their patient-provider communication toolbelts, according to a new study published in the Journal of Medical Internet...

Closing Mental Health Care Disparities by Targeting Cultural Needs

by Sara Heath

A culturally-sensitive care intervention that addresses the social determinants of health can reduce the care disparities that often arise between sociocultural groups accessing mental health treatment, according to a group of researchers...

Patients Favor Compassion, Clinician Empathy Over Low Doc Costs

by Sara Heath

Patients would overwhelmingly select a doctor who displays compassion and clinician empathy over one who is less expensive, according to a recent survey from HealthTap obtained via email. The survey, which questioned both patients and...

Patient Engagement Strategies Lack Patient Voice, Consumer Input

by Sara Heath

Healthcare organizations are increasingly recognizing the imperative for patient-centered care in value-based payment models, but very few are adequately incorporating the patient voice into their strategies, according to a recent report...

How Cultural, Language Barriers Impact Positive Patient Experience

by Sara Heath

Cultural and language barriers keep patients and providers from building strong relationships, posing considerable obstacles to a positive patient experience, according to research published in the Journal of Medical Internet Research. In...

How Do Online Provider Review and Quality Care Scores Align?

by Sara Heath

Online provider review scores do not always match up to traditional hospital quality rankings, likely because patients discuss customer service and patient satisfaction issues when leaving an online review, according to a report from...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

by Sara Heath

In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider...

PCPs Enhance Shared Decision-Making, Family Satisfaction in ICU

by Sara Heath

Having a primary care provider (PCP) present to guide shared decision-making in the intensive care unit (ICU) is helpful in improving patient and family satisfaction and enhancing the ICU experience, according to recent data presented in...

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