PatientEngagementHIT

Patient Satisfaction

Best Practices for Advanced Care Planning, End-of-Life Care

by Sara Heath

Clinicians looking to improve their advanced care planning conversations and end-of-life care for their patients should utilize strong interpersonal skills and supplementing them with health IT use. Advanced care planning is the process by which...

Low-Income Patients Cite Financial, Cultural Barriers to Care

by Sara Heath

Low-income and otherwise vulnerable patients are facing barriers to accessing their healthcare, citing lack of cost transparency and insufficient language assistance as primary issues, according to a recent survey conducted by Oliver Wyman and...

CMS Measures Have Limited Impact on Patient Experience Levels

by Sara Heath

CMS has played a significant role in emphasizing positive patient experience, notably by tying incentive payments in the Value-Based Purchasing program to patient satisfaction scores. But to what extent have these policy decisions actually improved...

Do Patient Satisfaction Scores Truly Portray Quality Care?

by Sara Heath

Although touted as important indicators of quality patient care, patient satisfaction measures aren’t an accurate portrayal of positive outcomes and effective treatment, say Justin B. Cohen, MD, MS, Terence M. Myckatyn, MD, and Keith Brandt,...

End-of-Life Patient Satisfaction Hinges on Longer Hospice Care

by Sara Heath

Hospice care plays an important role in improving patient satisfaction and fulfilling end of life wishes for patients with cancer, according to a recent study published in the Journal of Clinical Oncology, but the benefits are dependent upon...

Patient Demand Drives mHealth Engagement Technology Adoption

by Sara Heath

Patient engagement technology and mHealth have long shown promise for many providers looking to activate their patients in their care. But for some providers, the days of simply considering the potential of patient engagement technology are over...

How Health IT Adoption Affects Patient Satisfaction, HCAHPS

by Sara Heath

As federal incentive programs such as meaningful use spark widespread EHR and health IT adoption, some healthcare professionals have questioned technology’s effects on patient satisfaction. According to researchers from a Delaware health...

4 Healthcare Pros Share their 2017 Patient-Centered Care Goals

by Sara Heath

In the spirit of New Year’s Resolutions, healthcare professionals are making their own patient-centered care goals for 2017. But while New Year’s Resolutions typically fall by the wayside after a period of time, it’s likely...

Using Health IT for Patient Engagement, Consumer Activation

by Laurie Ringlein

Consumers of all ages are becoming empowered and perpetually connected in all aspects of their lives. We see it in the grocery store, on an airplane, at children’s’ soccer games, and shockingly even while driving. This tells us that...

Patient Satisfaction, Portals, mHealth Led 2016 Headlines

by Sara Heath

Amidst the plethora of patient engagement initiatives healthcare professionals faced in 2016, three areas drew the most provider focus: patient satisfaction strategies, the use of mHealth, and patient portal adoption. To account for policies...

CMS Updates Quality Compare Sites for Patient Health Decisions

by Sara Heath

CMS has launched two new healthcare quality compare websites and will be implementing updates to several existing ones to better inform patients making health decisions, according to an agency blog post. The post, authored by CMS Acting Principal...

How Patient Safety Factors into the Patient Experience Puzzle

by Sara Heath

Patient safety needs to be at the core of providing a positive patient experience, which is why Peter Pronovost, MD, PhD, created a step-by-step method for ensuring his patients are safe from adverse harms and infections. It started when Pronovost,...

GAO: Improve Usability, Info on CMS Nursing Home Compare Site

by Sara Heath

The CMS Nursing Home Compare website could benefit from updates that improve usability and better inform patient care decisions, according to the Government Accountability Office (GAO). In a recent audit, GAO found that the Nursing Home Compare...

Why Patient Satisfaction is More Than “Making Patients Happy”

by Sara Heath

Patient satisfaction efforts need to shift away from simply “making patients happy,” to delivering individualized treatment to optimize care. These efforts cannot be about improving everything for every patient, but delivering the...

3 Ways to Incorporate Patient Preferences into Healthcare

by Sara Heath

Understanding and incorporating patient preferences into provider care delivery should prove useful to improving patient satisfaction and clinical outcomes. With these preferences in mind, providers can tailor care strategies capable of being...

Palliative Care Effective in Boosting Patient Quality of Life

by Sara Heath

Palliative care has shown itself effective in improving quality of life for patients with a variety of serious illnesses in two studies recently published in the Journal of the American Medical Association. Palliative care providers usually supplement...

PCPs Instrumental in Basic Palliative Care, Disease Management

by Sara Heath

Primary care providers may be helpful in extending basic palliative care services to patients managing chronic illness and nearing the end of life, shows a recent study published in the Journal of the American Board of Family Medicine. According...

How Patient Advisory Councils Drive Patient Experience Efforts

by Sara Heath

Patient advisory councils (PACs) may be an effective strategy for healthcare organizations to improve the patient experience and patient-centered care, according to a recent study published in the Journal of the American Board of Family Medicine....

Positive Patient Experience Key for Good Online Physician Reviews

by Sara Heath

Ensuring a positive patient experience may be the trick to obtaining a five-star online physician review, shows a new survey from technology review site Software Advice. The survey of 1,438 patients reveals that more patients are looking at online...

4 Patient Engagement Strategies to Improve Patient Retention

by Sara Heath

Cultivating the ability to maintain high rates of patient retention and loyalty has become a top priority for providers, especially as patients face rising out-of-pocket costs and make more careful decisions about how to use their buying power....

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