PatientEngagementHIT

Patient Satisfaction

Cultural Barriers Limit Immigrant Patient-Provider Interactions

by Sara Heath

Cultural differences and language barriers considerably hinder strong immigrant patient-provider interactions, according to a study published in the journal Patient Experience. As the US continues to see high levels of immigration, it will be...

Top 4 Challenges in Driving High Patient Satisfaction

by Sara Heath

Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for today’s clinicians, and supporting patient...

Why Patients Value Patient Portal Health Data Access

by Sara Heath

Patients enjoy having patient portal health data access because it allows them to take ownership of their own care, makes them feel empowered as partners in their treatments, and helps them detect and identify errors their providers may have...

Patient Engagement Tools Create Administrative Simplification

by Sara Heath

Although many patient engagement tools center on activating patients in their own care, there are some emerging technologies that also streamline the patient experience. More efficient patient interactions may also lead to administrative simplification....

What is Different Between Patient Experience, Satisfaction?

by Sara Heath

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they...

Clinician EHR Use Limits Clinic, Hospital Patient Interactions

by Sara Heath

Office- and hospital-based clinicians alike are saying that clinician EHR use is getting in the way of their patient interactions, according to a study published in the Journal of Innovation in Healthcare Informatics. Healthcare professionals...

Centralized Appointment Scheduling Aids Patient Experience

by Sara Heath

Centralized management tools are critical in healthcare, especially as the industry is increasingly marked by hospital mergers and healthcare acquisitions. Health system leaders can use centralized appointment scheduling to manage multiple patient...

Using Online Reviews to Compare Patient Satisfaction Measures

by Sara Heath

VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews are an...

Patients, Providers Disagree on Patient Satisfaction Factors

by Sara Heath

Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf of...

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment impacted a...

Retail Clinics Expand Convenient Patient Access to Lab Services

by Sara Heath

Seven Walgreens retail clinic locations will now host LabCorp testing, offering patients convenient access to lab services. Walgreens and LabCorp formed this partnership in an effort to increase the number of healthcare services patients can...

Interactive Patient Systems Emerge as Engagement HIT Trend

by Sara Heath

Health technology giants Epic Systems and Cerner Corporation haven’t been able to displace any of the niche vendors in the interactive patient systems (IPS) technology sector, according to a recent KLAS report obtained via email. IPS are...

Managing Online Patient Reviews to Drive Patient Satisfaction

by Sara Heath

Online patient reviews are a significant concern for healthcare organizations. Online review websites are on the rise and are arguably a key measure of patient satisfaction, giving patients ample opportunity to provide feedback to the clinics...

ICU Culture Key to Nurse Motivation in Family Engagement

by Sara Heath

ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing the role...

Patient Input Vital for Meaningful Value-Based Care Measures

by Sara Heath

As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality healthcare, the...

Fewer Vitals Checks Boosts Patient Sleep, Hospital Experience

by Sara Heath

Hospitals can improve patient sleep quality and hospital experience by leaving patients undisturbed during resting hours and only checking vital signs when clinically necessary, according to research published in the journal Patient Experience....

Closing Language, Patient Safety Barriers with Interpreters

by Sara Heath

In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services –...

CMS Proposal Supports Nursing Home Patient Decision-Making

by Sara Heath

CMS has proposed revisions to long-term care facility requirements that would remove rules prohibiting arbitration clauses in facility agreements. The agency intends these revisions to ease provider burden, offer better transparency in the arbitration...

How to Protect Vulnerable Patients from ED Overcharges

by Sara Heath

Minority patients and those who do not have health insurance often face higher emergency department costs compared to other patients, opening the door for policy measures to protect vulnerable patients, according to researchers from Johns Hopkins...

Patients Say Primary Care Access Pushes Health Industry Growth

by Sara Heath

Patients agree that primary care access is key to improving the healthcare industry, and they want to see better support for patients and primary care physicians, according to a survey from Health is Primary, a campaign hosted by Family Medicine...

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