Provider Communication

YouTube, KFF Promote Health Equity Through Patient Education

by Sarai Rodriguez

In partnership with the Kaiser Family Foundation (KFF), YouTube has launched The-IQ – tackling health equity through Information Quality, a patient education video series scaling communication...

Understanding Patient Rights to Medical Interpreters, Language Access

by Sara Heath

Offering patient access to medical interpreters can help healthcare organizations achieve multiple goals, ranging from delivering culturally competent care all the way to legal or regulatory compliance. Medical interpreters bridge the gap...

Top Patient Outreach, Healthcare Marketing Tools & Strategies

by Sara Heath

In response to growing healthcare consumerism, medical organizations are turning towards healthcare marketing strategies to support patient outreach. Although healthcare marketing is an aspect of new patient acquisition, organizations are...

96% of Nurses Lack Tools Needed for Patient Engagement, Education

by Sara Heath

Nurses need more access to the time and tools needed to support patient engagement and education among an increasingly stigmatized chronic care patient population, according to surveying from Wakefield...

Most Physicians Lack Ability, Time to Properly Address Patient SDOH

by Sarai Rodriguez

Although the majority of physicians recognize the role social determinants of health (SDOH) play in patient outcomes, many physicians do not have the time or resources needed to navigate patient SDOH,...

SNF Discharge Communication Must Focus on Patient Education

by Sara Heath

The SNF discharge process from inpatient care to recovery at home should be characterized by patient education, caregiver engagement, and follow-up from SNF staff, according to a new report from United...

Understanding Trauma-Informed Care, Communication

by Sara Heath

As the medical industry begins to appreciate the diversity of the patient populations it serves—and how that diversity influences care management and outcomes—clinicians now face an...

Cost, Poor Communication Key Barriers to Medication Adherence

by Sara Heath

Drug costs, patient education, and patient-provider communication are leading factors in poor medication adherence, according to new data published in the Journal of the American Geriatrics...

Patient Communication Strategies for Chronic Disease Prevention

by Sara Heath

Chronic disease prevention is a critical aspect of patient care at all risk levels, but becomes particularly important when a patient moves into rising risk. When that happens, clinicians need to...

Does Wearing a White Coat Improve Patient-Provider Relationships?

by Sara Heath

Calling all doctors with a passion for fashion: the latest peer-reviewed survey data shows your patient-provider relationships might be stronger when you wear a white coat. The survey showed patients...

How Automated Patient Outreach Technology Closed Care Gaps

by Sara Heath

Like most healthcare organizations, the Jackson, Mississippi-based Children’s Medical Group faced steep care gaps at the hands of the COVID-19 pandemic. But in a transformation from a purely...

Opioid Disparities Shed Light on Potential Implicit Bias in Medicine

by Sara Heath

A new study revealing unequal opioid and pain medication prescription access between White and Black patients is calling into question the prevalence of implicit bias in medicine. The research,...

How to Write Open Clinical Notes for a Good Patient Experience

by Sara Heath

There is a new compliance mandate in healthcare, one that despite all of its good intentions for patients is leaving some providers worried about the healthcare experience. Requirements for open notes and patient access to clinical notes,...

Most Patients Say Implicit Bias in Medicine a Problem for Patient Trust

by Sara Heath

A total of 59 percent of adult patients think implicit bias in medicine and discrimination is a problem in the US healthcare industry, and another 49 percent of their doctors agree, according to...

Does Implicit Bias Color Pain Management for Men and Women?

by Sara Heath

People may perceive pain levels in men as more acute than pain levels in women, a finding that could suggest gendered implicit bias in medicine and ultimately affect the type of medical treatment...

10% of Black Patients Report Implicit Bias in Medicine

by Sara Heath

One in ten Black patients reported feeling discrimination during a healthcare encounter, a rate that is three times that of White people and twice that of Hispanic people. The data, published by Robert...

Research Warns Against Too Many Automated Patient Outreach Messages

by Sara Heath

Healthcare organizations that over-leverage their automated patient outreach technologies may run the risk of high attrition, according to new data from the Institute for Health Research at Kaiser...

How to Market Patient Education to Support Patient Experience

by Sara Heath

At Children’s Wisconsin, parents of newborns have a lifeline. Through a targeted customer relationship management strategy, the healthcare organization has been able to direct key patient...

Can Text Message Patient Outreach Improve Appointment Adherence?

by Sara Heath

Patient education ahead of a procedure and appointment adherence are critical to obtaining good outcomes, but the text message patient outreach tools designed to support that may not be a cure-all,...