PatientEngagementHIT

Provider Communication

Better Patient-Provider Communication Needed for Obesity Care

by Sara Heath

Patients with obesity lack the health literacy and diagnoses necessary to motivate them to access long-term care solutions, according to new research published in Obesity. These findings suggest that clinicians need to leverage better...

4 Key Tips to Receive a 5 Star Online Provider Rating

by Sara Heath

Nearly one-quarter (23 percent) of primary care providers have received a one-star rating on Vitals, displaying major patient satisfaction pitfalls in this area of medicine, according to a report from the online provider rating...

How Healthcare Bias Affects Patient-Provider Relationships

by Sara Heath

Patient and clinician biases and judgements can have a considerable impact on patient care, between how patients access care to patient-provider relationships, according to a recent WebMD survey. The survey of over 1,000 patients and...

Patient-Provider Communications Suffer from Language Gap Issues

by Sara Heath

There is a significant language gap between patients and providers, making it hard for patients with limited English proficiency to have meaningful patient-provider communications, according to a recent survey assessment from...

Improving Patient Satisfaction, Communication in 5 Minutes

by Sara Heath

Improving patient satisfaction in the hospital setting can take as little as five minutes, according to researchers from the University of Virginia Health System. Using five minutes to discuss patient well-being and symptoms is enough to...

Engaging All Stakeholders in the Culture of Community Health

by Sara Heath

Creating a community health program — a county farm to table project or subsidized housing system — is not something healthcare organizations and their partners are required to do. And yet as healthcare begins to extend beyond...

Addressing Language Barriers in Patient-Provider Communication

by Sara Heath

Meaningful patient-provider interactions are at the heart of a valuable clinical encounter, allowing providers to fully engage patients in the healthcare experience. But in an increasingly diverse healthcare industry, language barriers and...

What Patient Complaints Say About the Patient Experience

by Sara Heath

Individuals undergoing outpatient cancer care tend to report complaints about the patient-centeredness of their care more than the quality and safety of their care. This offers unique insight into the cancer patient experience, according...

Assessing Online Symptom Searches, Patient Self-Diagnosis Habits

by Sara Heath

Amidst the push for more patient engagement in healthcare, an adverse consequence has arisen: patients often use digital resources for online symptom searches and to develop their own self-diagnosis, which may not always be...

What is Motivational Interviewing in Patient Care Management?

by Sara Heath

Motivational interviewing is a patient engagement strategy geared toward overcoming a significant challenge in patient care: convincing a patient to make a health behavior change. “A central challenge for many providers is...

Clinician Empathy a Key, Teachable Skill in Medical Education

by Sara Heath

Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University...

Nurse Staffing Key to Patient Satisfaction with Pain Management

by Sara Heath

Having adequate nurse staffing is integral to pain management and patient satisfaction, according to a group of researchers from the Connell School of Nursing at Boston College. The study, published in the journal Pain Management Nursing,...

Knowledge Gaps in Pharma Services Limit Patient Engagement

by Sara Heath

Knowledge gaps about pharmaceutical patient services are keeping healthcare providers from recommending useful services to patients and also limit patient engagement with these services, according to an Accenture survey. The survey of...

3 Best Practices for Balancing EHR Use and Patient Engagement

by Sara Heath

Healthcare professionals have been challenged with balancing EHR use and patient engagement during the clinical encounter as technology has evolved over the past 20 years. Providers face significant regulatory requirements for EHR use and...

Does Patient Portal Secure Messaging Prompt More Office Visits?

by Sara Heath

Patient portals have long been championed as the new and innovative strategy for improving patient engagement and access to quality healthcare. Patients can communicate with their providers about health concerns using secure messaging and...

Doc Biases Hinder Patient-Provider Communication, Outcomes

by Sara Heath

Physician biases and disrespectful patient-provider communications have been linked to tangible, negative clinical outcomes, according to new research. Presented at the 125th Annual Convention of the American Psychological Association...

Driving Physician Empathy Amidst Push for Health IT Use

by Sara Heath

In the healthcare space, there are currently two prevailing themes – the drive for patient-centered care with provider empathy and the push for more health IT use. Although both goals are integral parts of hospital missions and...

ICU Culture Key to Nurse Motivation in Family Engagement

by Sara Heath

ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing...

Closing Language, Patient Safety Barriers with Interpreters

by Sara Heath

In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services...

Improving Nurse Communication with a 56-Second Strategy

by Sara Heath

Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and communications have a tremendous...

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