Although patient engagement principles are rooted in timeless concepts like good interpersonal skills and patient motivation, the technologies used to push engagement are indeed at the cutting edge....
When an emergency strikes, like a global pandemic or a devastating natural disaster, mass education and direction becomes crucial. Federal, state, and local leadership lean on public health...
Twenty-one percent of patients said their healthcare experiences have been marked by some sort of discrimination, with just about three-quarters of those discriminatory experiences having something to...
Patient experience scores tend to be at their highest when patients visit a physician who is the same race as they are, underscoring one way race plays a factor in patient experience, according to...
Patients with limited to no English language proficiency face all the same care access barriers their English-speaking counterparts do, but they must also contend with the added layer of language...
The recent focus on racial health disparities and health equity has brought to the forefront another key concept in healthcare delivery and patient care: implicit bias.
Implicit bias, a phrase that is...
As the medical field pushes value-based care efforts, the concept of patient activation has become more critical. After all, it’s an activated patient who is able to fend off or manage illness in...
Strong nurse communication skills is arguably one of the most important factors leading to a good patient experience. After all, nurses spend more time with patients than many other clinicians, and the...
A good patient-provider relationship has long been understood as the foundation of a high patient satisfaction score, but new evidence suggests these relationships can have greater impacts. A study in...
“First do no harm.” That is the basis of all US medicine, and yet for certain populations, it’s not always true. Case in point: Black maternal health disparities. Black, American Indian, and Alaska Native mothers are two-...
The healthcare industry is quickly tipping to more digital formats, with telehealth care access becoming all the more common for patients with low-acuity health needs. But as more patients and...
Direct-to-consumer drug advertisements may have an impact on patient-provider relationships, albeit a modest one, and that can help providers understand how to navigate treatment decision-making with...
Intentional preparation, intent listening, agreeing on priorities, creating a connection, and understanding emotional cues are the recipe for success in patient-provider relationships and...
Secure direct messaging and patient portal communication has been a boon for patient-provider relationships, but have forced many clinicians to develop a web of workflow fail-safes to help them...
Nurses are essential figures on the frontlines of patient care, being highly regarded for fostering strong patient relationships and driving a quality patient experience. So naturally, this puts nurses...
In an effort to develop patient-provider relationships characterized by patient trust, clinicians must lean into their strong interpersonal skills and deliver care with empathy.
Evidence shows that...
As the medical industry continues to emphasize patient satisfaction and positive care experiences, organization leaders must understand the role different clinicians play in achieving that end. For the...
As the healthcare industry continues its focus on better patient experiences and higher satisfaction, physicians work to improve their patient-provider communication skills. Paramount to these skills...
EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical...
Patients only remember about 49 percent of the information their doctors give them without prompting, highlighting shortcomings with patient recall that can negatively impact patient activation, shows...
