Provider Communication

Nurses Must Be Involved in Patient Health Literacy Support

by Sara Heath

The American Academy of Nursing is calling on nurses to better support patient education and patient health literacy as a part of the organization’s annual policy brief. “Health literacy...

Can Asking Sexual Orientation Hurt Patient-Provider Communication?

by Sara Heath

Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better...

How Does Social Media Impact Perceived Provider Professionalism?

by Sara Heath

As social media continues to permeate the healthcare space, providers are increasingly creating their own professional profiles to connect with patients and offer better patient education. It is...

Clinician EHR Demands Detract from Patient-Provider Relationship

by Sara Heath

Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family...

How Cultural, Language Barriers Impact Positive Patient Experience

by Sara Heath

Cultural and language barriers keep patients and providers from building strong relationships, posing considerable obstacles to a positive patient experience, according to research published in the...

3 Key Traits of a Positive Patient-Provider Relationship

by Sara Heath

As healthcare continues to take a consumer-centric turn, patient needs have evolved. Patients are not simply looking to visit their doctors to cure a disease, and now also want a positive...

3 Tips for Nurses to Improve Patient Satisfaction, Experience

by Sara Heath

In an increasingly consumer-driven healthcare landscape, improving patient satisfaction and creating a positive hospital experience are critical goals. Nurses play a huge role in achieving those...

How Healthcare Bias Affects Patient-Provider Relationships

by Sara Heath

Patient and clinician biases and judgements can have a considerable impact on patient care, between how patients access care to patient-provider relationships, according to a recent WebMD survey. The...

Engaging All Stakeholders in the Culture of Community Health

by Sara Heath

Creating a community health program — a county farm to table project or subsidized housing system — is not something healthcare organizations and their partners are required to do. And yet...

Addressing Language Barriers in Patient-Provider Communication

by Sara Heath

Meaningful patient-provider interactions are at the heart of a valuable clinical encounter, allowing providers to fully engage patients in the healthcare experience. But in an increasingly diverse...

What is Motivational Interviewing in Patient Care Management?

by Sara Heath

Motivational interviewing is a patient engagement strategy geared toward overcoming a significant challenge in patient care: convincing a patient to make a health behavior change. “A central...

Improving Nurse Communication with a 56-Second Strategy

by Sara Heath

Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and...

Is Sitting the New Patient Communication Strategy for Nurses?

by Sara Heath

Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down...

3 Best Practices to Improve the Healthcare Patient Experience

by Sara Heath

As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience. Per the Agency for Healthcare Research and Quality...

3 Ways Social Media in Healthcare can Improve Patient Engagement

by Sara Heath

Communication between patients and providers is a pillar of good patient engagement strategy, and social media is presenting new opportunities to promote that. As a solid Twitter bio or Facebook...