PatientEngagementHIT

Patient Satisfaction News

Clinician Age Tied to Patient Complaint Rates, Patient Satisfaction

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Younger providers and clinicians with less practice experience may incur higher patient complaint rates than their older clinician colleagues, highlighting that clinician age might be tied to patient satisfaction, according to a study...

Transparent Prognosis Talks Improve Patient-Provider Relationship

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Healthcare experts may have disproven a common patient-provider relationship myth stating that conversations about poor patient prognosis can harm patient satisfaction. This in fact may not be the case, with patients reporting better...

Building Patient Trust to Uncover Medication Adherence Barriers

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Before leaving the exam room, each of Stuart Goldberg’s patients is asked about their medication adherence – how often do they fill prescriptions? Take their pills? How do patients manage the cost of drugs? For Goldberg, a...

Patient Satisfaction Needs Good Communication in Request Denials

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Patient satisfaction scores suffer when clinicians deny patient requests for specialty care or certain tests, according to a research team from the University of California Davis (UC Davis). Positive patient-provider communication is...

Creating Provider, Patient Engagement in Value-Based Care Models

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On the journey toward more value-based care, healthcare professionals must use team-based strategies to appropriately allocate resources, prevent provider burnout, and deliver on quality metrics. Organizations must create both provider and...

3 Key Traits of a Positive Patient-Provider Relationship

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As healthcare continues to take a consumer-centric turn, patient needs have evolved. Patients are not simply looking to visit their doctors to cure a disease, and now also want a positive patient-provider relationship that yields a...

Provider, Patient Views Differ on Healthcare Cost, Tech Use

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Providers don’t always have a good grip on patient views, especially with regard to healthcare cost and technology use, according to a recent survey from Conduent Healthcare. The survey of nearly 500 patients and 150 providers...

Care Coordination Across Provider Networks Creates Patient Trust

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Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and...

Consumers Say Patient-Provider Relationship Key to Quality Care

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Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician...

Are Training Groups Useful for Patient-Provider Communication?

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A one-day training session could be the key to improving patient-provider communication across a hospital or healthcare facility, according to research published in the journal Patient Experience. Patient-provider communication has...

Creating Positive Patient Experiences in Specialty Care Settings

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Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital...

How to Integrate the Patient Voice into Healthcare Decision-Making

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Adding the patient voice into healthcare decision-making is a critical aspect of practice improvement. With the healthcare industry becoming increasingly more patient-centric, more organizations are focusing on improving the patient...

3 Tips for Nurses to Improve Patient Satisfaction, Experience

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In an increasingly consumer-driven healthcare landscape, improving patient satisfaction and creating a positive hospital experience are critical goals. Nurses play a huge role in achieving those outcomes. As the main touchpoint for...

Better Patient-Provider Communication Needed for Obesity Care

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Patients with obesity lack the health literacy and diagnoses necessary to motivate them to access long-term care solutions, according to new research published in Obesity. These findings suggest that clinicians need to leverage better...

Creating Positive Patient Experience in the Emergency Department

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Understanding patient values and expectations is key to ensuring a positive patient experience in the emergency department, according to a new research from patient experience consulting firm Press Ganey. Performance Insights: Redesigning...

4 Key Tips to Receive a 5 Star Online Provider Rating

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Nearly one-quarter (23 percent) of primary care providers have received a one-star rating on Vitals, displaying major patient satisfaction pitfalls in this area of medicine, according to a report from the online provider rating...

How Healthcare Bias Affects Patient-Provider Relationships

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Patient and clinician biases and judgements can have a considerable impact on patient care, between how patients access care to patient-provider relationships, according to a recent WebMD survey. The survey of over 1,000 patients and...

Patient-Provider Communications Suffer from Language Gap Issues

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There is a significant language gap between patients and providers, making it hard for patients with limited English proficiency to have meaningful patient-provider communications, according to a recent survey assessment from...

Improving Patient Satisfaction, Communication in 5 Minutes

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Improving patient satisfaction in the hospital setting can take as little as five minutes, according to researchers from the University of Virginia Health System. Using five minutes to discuss patient well-being and symptoms is enough to...

Driving Positive Patient Experiences During Patient Safety Events

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Communication-and-resolution programs (CRPs) are essential for preserving positive patient experiences following hospital-related injuries or adverse patient safety events. However, not all hospitals are meeting patient expectations in...

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