PatientEngagementHIT

Patient Satisfaction News

3 Steps to Building Better Patient Satisfaction, Engagement

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Stronger patient-provider communication and education initiatives are key to boosting patient satisfaction and shared decision-making, shows a recent study conducted by FAIR Health. The study, which surveyed a sample of 1,000 adults regarding...

AHRQ Patient-Centered Toolkit to Boost Provider Communication

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The Agency for Healthcare Research and Quality has created a new patient-centered toolkit helping to support patient-provider communication following adverse hospital events. The federal agency this week announced the release of the Communication...

How Does Physician Behavior Affect Patient Decision-Making?

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Doctors need to determine a way by which they can incorporate goal-setting conversations into primary care as a way to boost shared patient decision-making, shows a study recently published in the Annals of Family Medicine. The study took two...

How MedStar Health Balances Consumer and Patient Engagement

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A change is happening in healthcare. Providers no longer think of their patients as singular appointments and are implementing better patient engagement strategies that target effective, efficient, and consistent patient access to care. At MedStar...

Patient Engagement, Education Lacking in Cancer Care Plans

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Patient engagement and patient education are severely lacking in cancer care, often leaving patients emotionally and physically distressed, says CancerCare’s 2016 Patient Access and Engagement Report. The report includes a series of six...

Patient Satisfaction Data Transparency Aids Hospital Performance

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It’s not enough for healthcare organizations to simply collect patient satisfaction data. Promoting data transparency and actually using that data will be the key to helping practices improve in the long-run. That’s because the healthcare...

Including Family Caregivers in Patient Engagement Strategies

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Seldom do patients approach their healthcare alone, but rather seek support from a network of caregivers, family, and friends. As such, providers need to understand how these individuals fit into patient engagement strategies. Below, PatientEngagementHIT.com...

Patient Satisfaction Becomes Critical Concern for Hospitals

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Patient satisfaction is ranked as a top issue at healthcare organizations, according to Vocera’s Rise of the Healthcare Chief Experience Officer: 2016 report. The report, which details the growth of patient experience and satisfaction in...

How Health IT Improves Hospital Patient Satisfaction Scores

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Western Reserve Hospital used to be one of the many healthcare organizations struggling with heavy emergency department patient volume and a disjointed clinical workflow, all resulting in a lagging patient satisfaction score. All that improved,...

New VA Program Boosts Patient Access to Care, Satisfaction

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The Department of Veterans Affairs (VA) is improving patient access to care, primary care delivery, and customer service through its care transformation program, MyVA. Earlier this week, VA’s Secretary Robert A. McDonald detailed the path...

Strategies for Integrating EHR Use into Patient Engagement

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The rise of EHR use and health technology has posed some challenges in boosting patient engagement and patient-centered care, but providers are increasingly rising to these challenges and developing strategies to overcome them. In a recent study...

Why Some Providers Struggle with Advanced Care Planning Talks

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Although an overwhelming majority of healthcare providers agree that advanced care planning is critical for adequate and ethical patient care, only a small number of them are actually engaging patients in these kinds of conversations. In a new...

Pharmaceutical Groups Target Patient-Centered Services

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Pharmaceutical companies are boosting their investments in patient-centered services, with 85 percent of patient services executives reporting a boost in capital investment over the next 18 months, says a recent Accenture survey. The survey,...

How Can Providers Boost Self-Management for Chronically Ill Patients?

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To boost self-management for chronically ill patients, providers simply need to provide support, says one study recently published in the American Journal of Managed Care. Researcher Peter Cunningham, PhD, sought to determine how chronically...

Patient Engagement Interventions Boost Shared Decision-Making

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Interventions targeting patient and provider behaviors are notably effective in improving provider communication and shared decision-making, says a recent study published in Health Affairs. The study, conducted by a research team led by Ming...

Facilitating Patient Participation in Precision Medicine

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The use of patient health data for research purposes is gaining traction in the healthcare industry through the Precision Medicine Initiative (PMI). However, as healthcare professionals continue to value shared-decision making and patient engagement...

How Hospital Environments Affect Patient Satisfaction Levels

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Hospitals should take a three-pronged approach to improve patient satisfaction and patient experience, according to the American Hospital Association (AHA). In a new publication, Improving the Patient Experience through the Healthcare Physical...

Can Online Collaborative Chats Foster Patient Engagement?

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A space where physicians, patients, and caregivers can all communicate personally might be the next big thing in patient engagement and care coordination. While this approach sounds a whole lot like what can happen in a doctor’s office,...

Understanding Generational Differences in Patient Engagement

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Just as each generation expresses its own unique preferences for fashion and music, patients express different preferences for patient engagement based on their age and life experiences. As healthcare reform efforts increase demand for improved...

How Does Physician EHR Use Affect Patient Satisfaction Levels?

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Healthcare professionals may see various clinical benefits to EHR use, but how does this technology affect patient satisfaction? Research shows that EHRs present a challenge in boosting patient satisfaction, requiring providers to focus on their...

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