Patient Satisfaction News

Nursing Homes Underreport Patient Safety Events, Pressure Ulcers

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Nursing homes are vastly underreporting patient safety events, like the occurrence of moderate pressure ulcers, to the Centers for Medicare and Medicaid Services, a practice that could impact the...

Three-Quarters of Patients Note Patient Experience Pros and Cons

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Doctor’s offices have about four chances to meet patient experience expectations before a healthcare consumer picks a new provider to visit, with around three-quarters of patients mentally...

Language Barriers Limit Patient-Reported Outcomes in Cancer Care

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Patients with limited English proficiency (LEP) are excluded from patient-reported outcome (PRO) measures due to language barriers. Leaving them out reduces the opportunity for better cancer treatment...

Caregiver Engagement During Care Transition Cuts Hospital Readmission

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Transitioning patients from one setting to another is an especially vulnerable time that can result in adverse effects. According to new data, caregiver engagement across healthcare transitions of...

Are the Updated CMS Hospital Star Ratings Reliable Measures?

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The new CMS Hospital Star Ratings methodology, introduced in 2020, is leaving smaller, rural, and critical access hospitals in a lurch, as the new methodology makes for more unpredictable star ratings,...

US Saw Decade of Patient Safety Improvement Before COVID-19

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Adverse patient safety events went down in the decade before the COVID-19 pandemic broke out across the United States, marking a key improvement in the overall patient experience that can be replicable...

Are Proxy, Caregiver Responses for Patient-Reported Outcomes Valuable?

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Proxy reports are a good stand-in for patient-reported outcomes when a patient can’t report their own symptoms or is otherwise incapacitated, researchers from the Regenstrief Institute wrote in...

Fewer Than 2% of Hospitals Excelling at Health Equity, Value

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Fewer than 2 percent of the nearly 3,600 hospitals included in this year’s Lown Institute Hospital Index for Social Responsibility ranked among the best for health equity, value, and outcomes,...

61% of Patients Want Better Patient Engagement in 2022

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Patients are ready to start accessing medical care and preventive screenings in a post-pandemic world, but they’re going to need a strong patient engagement boost, according to new data fielded...

Docs Spend More Time with Patients, but Racial Disparities Still Present

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Between 1978 and 2018, the amount of time patients spend each year with an outpatient physician has increased by around 20 minutes, but data still reveal troubling findings of racial disparities in...

Telephone Follow-Up Improves ED Patient Education, Engagement

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Better patient education and communication during the emergency department discharge process could be just a phone call away, according to a new study indicating telephone follow-up is a valid way to...

96% of Nurses Lack Tools Needed for Patient Engagement, Education

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Nurses need more access to the time and tools needed to support patient engagement and education among an increasingly stigmatized chronic care patient population, according to surveying from Wakefield...

One-Quarter of Adults Report Racial Discrimination in Healthcare

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Two years after the medical industry joined the rest of the nation in a racial reckoning, patients are still reporting a healthcare experience characterized by racial discrimination, according to data...

Ambulatory Service Centers Yield More Positive Patient Experiences

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The Leapfrog Group published the first part of its Outpatient Surgical Care report, finding that ambulatory service centers (ASCs) generated more favorable patient experience scores compared to...

Patient-Centered Care Lacking for Minorities, Low-Income Patients

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There is a growing racial and economic divide in the receipt of patient-centered care, with minority and low-income patients having their care preferences taken into account less frequently than White...

Staffing Shortages Joins Health Inequities as Patient Safety Risks

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Staffing shortages and the impact COVID-19 had on the medical workforce’s mental health are the leading patient safety risks for 2022, joining familiar roadblocks like health inequities and...

Why Patient Education Is Vital for Engagement, Better Outcomes

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The healthcare industry has made many efforts to become more patient-centric, especially through its push for better patient engagement. However, in order to improve patient engagement, providers need...

Convenience, Technology Use Can Boost Patient Satisfaction

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A convenient and technology-driven healthcare experience has become an essential factor in boosting patient satisfaction, as roughly 4 in 5 Americans want the ability to use technology when managing...

SNF Discharge Communication Must Focus on Patient Education

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The SNF discharge process from inpatient care to recovery at home should be characterized by patient education, caregiver engagement, and follow-up from SNF staff, according to a new report from United...