PatientEngagementHIT

Patient Satisfaction News

Top 4 Challenges in Driving High Patient Satisfaction

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Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for today’s clinicians, and supporting...

What is Different Between Patient Experience, Satisfaction?

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Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume –...

Clinician EHR Use Limits Clinic, Hospital Patient Interactions

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Office- and hospital-based clinicians alike are saying that clinician EHR use is getting in the way of their patient interactions, according to a study published in the Journal of Innovation in Healthcare Informatics. Healthcare...

Using Online Reviews to Compare Patient Satisfaction Measures

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VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews...

Patients, Providers Disagree on Patient Satisfaction Factors

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Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf...

Exploring Patient Reported Outcomes Measures in Healthcare

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Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment...

Patient Engagement Strategies for Young, Healthy Populations

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The term “patient engagement” usually elicits images of extensive wellness plans, long patient portal messages, and chronic disease management. However, patient engagement strategies are different for young and healthy patient...

Driving Physician Empathy Amidst Push for Health IT Use

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In the healthcare space, there are currently two prevailing themes – the drive for patient-centered care with provider empathy and the push for more health IT use. Although both goals are integral parts of hospital missions and...

Managing Online Patient Reviews to Drive Patient Satisfaction

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Online patient reviews are a significant concern for healthcare organizations. Online review websites are on the rise and are arguably a key measure of patient satisfaction, giving patients ample opportunity to provide feedback to the...

ICU Culture Key to Nurse Motivation in Family Engagement

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ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing...

Patient Input Vital for Meaningful Value-Based Care Measures

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As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality...

Fewer Vitals Checks Boosts Patient Sleep, Hospital Experience

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Hospitals can improve patient sleep quality and hospital experience by leaving patients undisturbed during resting hours and only checking vital signs when clinically necessary, according to research published in the journal Patient...

Time, Personnel Issues Top Patient Engagement Strategy Barriers

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Time is a significant patient engagement strategy barrier for 63 percent of healthcare organizations, according to a recent NEJM Catalyst survey. The survey of 555 healthcare executives, clinical leaders, and clinicians, targeted barriers...

Closing Language, Patient Safety Barriers with Interpreters

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In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services...

Is Administrative Data a Quality Patient Satisfaction Measure?

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Administrative data about healthcare facility characteristics offers some insight into patient satisfaction, helping to inform specific practice improvements, according to a study published in the American Journal of Managed...

Health Coaching Drives Patient Behavior Change, Weight Loss

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Health coaching conducted by medical assistants is an effective measure for preventing or managing chronic illness, alleviating some management burden from clinicians, according to a study published in the Journal of the American Board of...

Does Hospital Environment, Culture Affect Family Engagement?

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Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how...

Understanding Mental Barriers to Patient Medication Adherence

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Clinicians looking to improve medication adherence amongst their chronic illness populations should look beyond the external barriers patients face. Clinicians must also be aware of the emotional and behavioral barriers patients face,...

Facing Negative Patient Feedback Head-On Key for Success

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Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the...

3 Interdependent Variables Defining the Patient Experience

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Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient...

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