PatientEngagementHIT

Patient Satisfaction News

Patient-Reported Outcomes Inadequate Clinical Quality Measures

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Patient-reported outcomes (PROs) are not an accurate clinical quality measure, although they are valuable for promoting patient-centered care, according to research out of Kaiser Permanente’s Institute of Research. The study,...

Does Shared Decision-Making Support Value-Based Care Models?

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Shared decision-making is a helpful and essential addition to value-based care model requirements, according to policy experts from the Urban Institute in partnership with the Robert Wood Johnson Foundation. In a recent policy brief,...

Is Sitting the New Patient Communication Strategy for Nurses?

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Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down when communicating with patients yield...

Lifelong Healthcare Planning Must Trump Advance Care Planning

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Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session,...

6 Steps to Improving the Patient, Family Engagement Process

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As patient and family engagement continue to be key measures of quality care and a humanistic imperative for clinicians, most practices will need to undergo a practice culture shift. Healthcare professionals detail the importance of...

Patients Prioritize Costs, Convenience when Selecting Docs

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Healthcare costs and convenience are top of mind for patients when selecting their doctors, according to a report published by locum tenens provider Weatherby Healthcare. In a survey of nearly 500 adult patients, a research team found...

Navy Value-Based Pilot Improves Patient Satisfaction, Outcomes

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A value-based care strategy from the Navy Bureau of Medicine (BUMED) has proven effective in improving patient satisfaction, outcomes, and care coordination, according to a report published in the New England Journal of Medicine...

Long-Term Care Plans, Engagement Improve Cancer Survivorship

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Breast cancer survivors who receive written long-term care and engagement plans, and meet individually with self-care coaches experience better clinical outcomes, according to a recent study published in the Journal of Clinical...

Is Yelp an Effective Patient Resource for Treatment Decisions?

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Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan...

Using Shared Decision-Making to Spark Quality Patient Care

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Shared decision-making in healthcare is an effective strategy for incorporating patient preferences into treatment plans. Taking the time to educate patients about their conditions and treatment options, and then prompting them to...

Patient-Provider Communication Key to Wellness Improvement

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Patients and clinicians often perceive patient wellness differently, highlighting a need for clear patient-provider communication about patient wellness efforts, found a study published in the Journal of the American Board of Family...

Industry Groups Partner for Healthcare Shared Decision-Making

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The Crohn’s & Colitis Foundation and the American Gastroenterological Association (AGA) have partnered for a program geared toward driving shared decision-making in inflammatory bowel disease (IBD). Along with efforts from...

Does Patient Trust in Clinicians Improve Patient Satisfaction?

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Patients who have more trust in their clinicians have better perceptions about the quality of the care they received and have higher patient satisfaction levels, according to a study published in the journal PLOS One. In the age of...

Using At-Home Treatment to Drive Patient Satisfaction, Access

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At-home interactive voice recognition (IVR) therapies may be effective in improving chronic conditions without medication, driving various aspects of patient engagement (i.e. treatment access, feasibility, patient satisfaction), according...

Seamless Appointment Scheduling Fuels Patient Satisfaction

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In the age of patient-centered care and strong patient care priorities, healthcare organizations must focus on creating a seamless and satisfying experience for patients. A positive patient experience starts with the appointment scheduling...

MGH, Healthwise Partner for Shared Decision-Making Program

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Massachusetts General Hospital (MGH) has partnered with non-profit Healthwise to create the Informed Medical Decisions Program (IMDP) to support shared decision-making in patient engagement. The IMDP has received $2 million initial...

Building Successful Healthcare Patient Advisory Councils

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Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts truly serve the patient? For some...

Patient Support Groups Drive Medication Adherence, Empowerment

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Patient support groups are a helpful strategy for improving patient health literacy and empowerment, ultimately leading to better health decisions and improved medication adherence, according to research published in the American Journal...

How Hospital Administration Tech Drives Patient Satisfaction

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In an increasingly value-based healthcare industry, more healthcare organizations are seeing reimbursements tied to quality measures, such as patient satisfaction and experience. But making sure patient satisfaction data yields positive...

CMS Primary Care Models Drive Modest Patient Experience Gains

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Primary care medical home models, such as the CMS Comprehensive Primary Care (CPC) initiative, have a modestly positive effect on patient experience scores, highlighting the value of these programs for improving patient care, according to...

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