PatientEngagementHIT

Patient Satisfaction News

Improving Nurse Communication with a 56-Second Strategy

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Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and communications have a tremendous effect on...

Health Coaching Drives Patient Behavior Change, Weight Loss

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Health coaching conducted by medical assistants is an effective measure for preventing or managing chronic illness, alleviating some management burden from clinicians, according to a study published in the Journal of the American Board of Family...

Does Hospital Environment, Culture Affect Family Engagement?

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Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how “pretty”...

Understanding Mental Barriers to Patient Medication Adherence

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Clinicians looking to improve medication adherence amongst their chronic illness populations should look beyond the external barriers patients face. Clinicians must also be aware of the emotional and behavioral barriers patients face, according...

Facing Negative Patient Feedback Head-On Key for Success

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Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the point...

3 Interdependent Variables Defining the Patient Experience

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Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient Experience. “Today,...

Patient-Reported Outcomes Inadequate Clinical Quality Measures

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Patient-reported outcomes (PROs) are not an accurate clinical quality measure, although they are valuable for promoting patient-centered care, according to research out of Kaiser Permanente’s Institute of Research. The study, published...

Does Shared Decision-Making Support Value-Based Care Models?

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Shared decision-making is a helpful and essential addition to value-based care model requirements, according to policy experts from the Urban Institute in partnership with the Robert Wood Johnson Foundation. In a recent policy brief, authors...

Is Sitting the New Patient Communication Strategy for Nurses?

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Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down when communicating with patients yield higher...

Lifelong Healthcare Planning Must Trump Advance Care Planning

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Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session, highlighting...

6 Steps to Improving the Patient, Family Engagement Process

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As patient and family engagement continue to be key measures of quality care and a humanistic imperative for clinicians, most practices will need to undergo a practice culture shift. Healthcare professionals detail the importance of driving culture...

Patients Prioritize Costs, Convenience when Selecting Docs

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Healthcare costs and convenience are top of mind for patients when selecting their doctors, according to a report published by locum tenens provider Weatherby Healthcare. In a survey of nearly 500 adult patients, a research team found that 77...

Navy Value-Based Pilot Improves Patient Satisfaction, Outcomes

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A value-based care strategy from the Navy Bureau of Medicine (BUMED) has proven effective in improving patient satisfaction, outcomes, and care coordination, according to a report published in the New England Journal of Medicine Catalyst. The...

Long-Term Care Plans, Engagement Improve Cancer Survivorship

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Breast cancer survivors who receive written long-term care and engagement plans, and meet individually with self-care coaches experience better clinical outcomes, according to a recent study published in the Journal of Clinical Oncology. With...

Is Yelp an Effective Patient Resource for Treatment Decisions?

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Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan Institute...

Using Shared Decision-Making to Spark Quality Patient Care

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Shared decision-making in healthcare is an effective strategy for incorporating patient preferences into treatment plans. Taking the time to educate patients about their conditions and treatment options, and then prompting them to contextualize...

Patient-Provider Communication Key to Wellness Improvement

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Patients and clinicians often perceive patient wellness differently, highlighting a need for clear patient-provider communication about patient wellness efforts, found a study published in the Journal of the American Board of Family Medicine....

Industry Groups Partner for Healthcare Shared Decision-Making

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The Crohn’s & Colitis Foundation and the American Gastroenterological Association (AGA) have partnered for a program geared toward driving shared decision-making in inflammatory bowel disease (IBD). Along with efforts from Pfizer, the...

Does Patient Trust in Clinicians Improve Patient Satisfaction?

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Patients who have more trust in their clinicians have better perceptions about the quality of the care they received and have higher patient satisfaction levels, according to a study published in the journal PLOS One. In the age of patient-centered...

Using At-Home Treatment to Drive Patient Satisfaction, Access

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At-home interactive voice recognition (IVR) therapies may be effective in improving chronic conditions without medication, driving various aspects of patient engagement (i.e. treatment access, feasibility, patient satisfaction), according to...

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