PatientEngagementHIT

Patient Satisfaction News

AHA Launches Strategy for Patient-Centered Care for Aging Patients

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A patient-centered strategy that accommodates specific patient needs and patient preferences will help health systems adjust to an increasing adult patient population over age 65, according to a new report from the American Hospital...

How Do Healthcare Pros Feel About Online Provider Reviews?

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In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare...

The 4 Steps to Managing Online Provider Reviews in Healthcare

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Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback...

How Do Patient-Centered Medical Homes Support Patient Engagement?

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As healthcare professionals work to meet the financial and care quality demands of value-based care models, they need to lean on practice transformation and patient engagement strategies to meet those challenges. The patient-centered...

Strong Online Presence Fuels Patient Retention, Patient Satisfaction

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A strong online presence is becoming increasingly important for a quality patient experience and sparks patient retention and consumer loyalty, as 80 percent of patients use the internet to make decisions about their care, according to a...

Raising Patient Satisfaction Scores as a Component of Quality Care

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At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s...

How NQF Frames Shared Decision-Making as a Standard of Care

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Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for...

Palliative Care Improves Patient Experience, Cuts Hospital Costs

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Healthcare organizations that deliver timely, patient-centered palliative care can not only improve the patient experience, but also yield lower hospital costs, according to new research from the Icahn School of Medicine at Mount Sinai and...

Leapfrog Ratings Mark Efforts to Improve Patient Safety Initiatives

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The Leapfrog Group has published its Spring 2018 Hospital Safety Grades, finding that nearly one-third of hospitals across the country are achieving highest marks for patient safety initiatives. The biannual assessment of nearly 2,500...

Patient Engagement Technology, EHRs Influence Patient Satisfaction

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Use of patient engagement technology, access to full medical records via EHRs, and other digital communication tools are a significant determinants of high patient satisfaction, according to a recent survey from Black Book. Specifically,...

Appointment Agenda-Setting Tool Boosts Patient Satisfaction

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A one-page questionnaire about patients’ preferred talking points may be an effective strategy for appointment agenda-setting and patient satisfaction, according to research out of Duke University School of Medicine. The...

How Health Orgs Address Wait Times to Raise Patient Satisfaction

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There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey...

How Do Patients Use Online Provider Reviews for Care Decisions?

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Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known...

How Do mHealth, Mobile Health Devices Impact Patient Satisfaction?

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Mobile health devices and mHealth initiatives are strongly correlated with higher patient satisfaction scores, according to a recent survey conducted by Vanson Bourne on behalf of Jamf. The survey of over 600 health IT professionals in...

Doctors’ Humor Helps Boost Patient-Provider Relationships

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When it comes to building a positive patient-provider relationship, it’s true that laughter is the best medicine, found a recent study published in the Journal of the American Board of Family Medicine. Positive patient-provider...

Why Partnering with Patients Is Key to a Culture of Patient Safety

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When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the...

Negative Online Reviews Don’t Equate to Low Patient Satisfaction

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Doctors with negative online reviews don’t usually perform poorly on comprehensive patient satisfaction surveys, highlighting a disparity between online physician review websites and traditional patient experience measures, according...

How Chronic Disease Management Programs Support Patient Experience

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Healthcare organizations across the country are shifting their patient engagement efforts toward a more consumer-oriented and retail-style strategy. Hospitals and clinics are increasingly concerned with their online reputations, while at...

Does Patient Condition Influence Patient Experience Scores?

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Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors...

Strategic Goals Need Alignment to Drive Quality Patient Experience

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Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report...

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