PatientEngagementHIT

Patient Satisfaction News

MGH, Healthwise Partner for Shared Decision-Making Program

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Massachusetts General Hospital (MGH) has partnered with non-profit Healthwise to create the Informed Medical Decisions Program (IMDP) to support shared decision-making in patient engagement. The IMDP has received $2 million initial funding from...

Building Successful Healthcare Patient Advisory Councils

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Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts truly serve the patient? For some healthcare...

Patient Support Groups Drive Medication Adherence, Empowerment

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Patient support groups are a helpful strategy for improving patient health literacy and empowerment, ultimately leading to better health decisions and improved medication adherence, according to research published in the American Journal of Managed...

How Hospital Administration Tech Drives Patient Satisfaction

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In an increasingly value-based healthcare industry, more healthcare organizations are seeing reimbursements tied to quality measures, such as patient satisfaction and experience. But making sure patient satisfaction data yields positive reimbursements...

CMS Primary Care Models Drive Modest Patient Experience Gains

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Primary care medical home models, such as the CMS Comprehensive Primary Care (CPC) initiative, have a modestly positive effect on patient experience scores, highlighting the value of these programs for improving patient care, according to a study...

Hospital Execs Keep Focus on Patient Engagement, Experience

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Better patient engagement and consumer satisfaction remain among the top priorities for C-suite hospital executives, according to the 2017 C-suite survey from Premier, Inc. The survey of 63 healthcare executives revealed that healthcare organizations...

Communication Aids Fuel Patient Education, Health Goal-Setting

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Patient-provider communication and education tools are helpful in nudging parents to identify and understand their child’s health needs when issues would otherwise go unacknowledged, shows a study published in the Journal of the American...

Physician Review Sites List Inconsistent Patient Satisfaction

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A new study shows that ratings on different physician review websites often paint inconsistent pictures of patient satisfaction. Researchers from the Hospital for Special Surgery (HSS) presented their findings at this week’s American Academy...

5 Patient-Centered Strategies to Improve Patient Safety

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Patient safety is a key aspect of patient-centered care and is tied to the patient experience and health outcomes. However, all too often healthcare professionals view patient safety and patient-centered care as two different issues. Clinicians...

Overcoming Engagement Barriers to Shared Decision-Making

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Despite industry calls for better shared decision-making, patient engagement barriers make that goal easier said than done. In a recent paper from the Baylor College of Medicine, author J.S. Blumenthal-Barby explains that shared decision-making...

Patient-Centered Care Models Enhance End-of-Life Cancer Care

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Patient-centered medical home, patient navigation, and palliative care models can all improve cancer patient experience and reduce healthcare spending at the end-of-life, shows a new study published in Health Affairs. End-of-life cancer care...

How Clinician Guidance Aids Patient-Provider Communication

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Clinicians need better guidance about patient-provider communication to help facilitate stronger shared decision-making, patient goal-setting, and clinician advice-giving, according to new research published in the Journal of the American Board...

How Healthcare Orgs Can Drive Family Engagement in Patient Care

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When patients are admitted to the hospital or diagnosed with a potentially life-changing illness, they are hardly ever alone. More often than not, patients have a network of family and friends behind them, and providers need to practice strong...

3 Best Practices to Improve the Healthcare Patient Experience

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As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience. Per the Agency for Healthcare Research and Quality (AHRQ), the patient experience “encompasses...

Retail Consumer Experience Key in Consumer-Driven Healthcare

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Just like retail industries have to cater to shoppers’ needs, healthcare organizations must focus on patient experience in order to thrive in an increasingly consumer-driven landscape. Increasingly, out-of-pocket patient costs are rising...

PCORI Funds Patient-Centered Opioid Research at Cedars-Sinai

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Opioid use research has just taken a patient-centered turn at Cedars-Sinai. The Los Angeles hospital has recently received a $2 million grant from the Patient-Centered Outcomes Research Institute (PCORI) to investigate the most effective ways...

Negative Patient Experience Tied to More Surgical Complications

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A new study out of UNC Health Care shows a direct link between negative patient experience reports and surgical complications. The research team examined patient experience reports from approximately 30,000 surgical patients at seven academic...

Patients Seek More Support with Chronic Disease Management

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Ninety-one percent of patients say they need more help with chronic disease management, but their healthcare providers are not delivering all the services they would like, according to a recent survey conducted by Kelton on behalf of West Healthcare....

AHRQ Awards $4M for Patient Experience, Safety Initiatives

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The Agency for Healthcare Research and Quality (AHRQ) has awarded a $4 million grant to the Johns Hopkins Armstrong Institute for Patient Safety and Quality and the American College of Surgeons to help practices improve patient experience and...

Online Physician Reviews Stressful for Docs, Useful for Patients

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Seventy-eight percent of providers say that online physician reviews cause them stress, despite the fact that about a half of patients think the reviews are useful, according to a recent study published in the Journal of General Internal Medicine....

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