PatientEngagementHIT

Patient Satisfaction News

How Clinician Guidance Aids Patient-Provider Communication

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Clinicians need better guidance about patient-provider communication to help facilitate stronger shared decision-making, patient goal-setting, and clinician advice-giving, according to new research published in the Journal of the American Board...

How Healthcare Orgs Can Drive Family Engagement in Patient Care

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When patients are admitted to the hospital or diagnosed with a potentially life-changing illness, they are hardly ever alone. More often than not, patients have a network of family and friends behind them, and providers need to practice strong...

3 Best Practices to Improve the Healthcare Patient Experience

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As healthcare continues to embrace patient-centered care strategies, industry stakeholders have begun to focus on improving the patient experience. Per the Agency for Healthcare Research and Quality (AHRQ), the patient experience “encompasses...

Retail Consumer Experience Key in Consumer-Driven Healthcare

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Just like retail industries have to cater to shoppers’ needs, healthcare organizations must focus on patient experience in order to thrive in an increasingly consumer-driven landscape. Increasingly, out-of-pocket patient costs are rising...

PCORI Funds Patient-Centered Opioid Research at Cedars-Sinai

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Opioid use research has just taken a patient-centered turn at Cedars-Sinai. The Los Angeles hospital has recently received a $2 million grant from the Patient-Centered Outcomes Research Institute (PCORI) to investigate the most effective ways...

Negative Patient Experience Tied to More Surgical Complications

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A new study out of UNC Health Care shows a direct link between negative patient experience reports and surgical complications. The research team examined patient experience reports from approximately 30,000 surgical patients at seven academic...

Patients Seek More Support with Chronic Disease Management

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Ninety-one percent of patients say they need more help with chronic disease management, but their healthcare providers are not delivering all the services they would like, according to a recent survey conducted by Kelton on behalf of West Healthcare....

AHRQ Awards $4M for Patient Experience, Safety Initiatives

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The Agency for Healthcare Research and Quality (AHRQ) has awarded a $4 million grant to the Johns Hopkins Armstrong Institute for Patient Safety and Quality and the American College of Surgeons to help practices improve patient experience and...

Online Physician Reviews Stressful for Docs, Useful for Patients

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Seventy-eight percent of providers say that online physician reviews cause them stress, despite the fact that about a half of patients think the reviews are useful, according to a recent study published in the Journal of General Internal Medicine....

Communications on Outcomes Can Boost Shared Decision-Making

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Surgeons who discuss best and worst case outcomes scenarios as a part of their patient-provider communications see stronger shared decision-making with their senior patients, shows a new study published in JAMA Surgery. Developing shared decision-making...

Best Practices for Advanced Care Planning, End-of-Life Care

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Clinicians looking to improve their advanced care planning conversations and end-of-life care for their patients should utilize strong interpersonal skills and supplementing them with health IT use. Advanced care planning is the process by which...

How Can Healthcare Professionals Define Patient Engagement?

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Patient engagement is a widely used buzzword throughout the healthcare industry, but for too long has been only that – a phrase with little tangible definition. But coming to an industry-wide consensus on the meaning and scope of patient...

Quality Care Drives Positive Patient Perceptions of Clinicians

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Patients are reporting positive perceptions of clinicians and hospitals, with patients believing their providers to have good intentions when it comes to their healthcare, according to a recent survey conducted by Harris Poll. With over 1,000...

CMS Measures Have Limited Impact on Patient Experience Levels

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CMS has played a significant role in emphasizing positive patient experience, notably by tying incentive payments in the Value-Based Purchasing program to patient satisfaction scores. But to what extent have these policy decisions actually improved...

Do Patient Satisfaction Scores Truly Portray Quality Care?

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Although touted as important indicators of quality patient care, patient satisfaction measures aren’t an accurate portrayal of positive outcomes and effective treatment, say Justin B. Cohen, MD, MS, Terence M. Myckatyn, MD, and Keith Brandt,...

End-of-Life Patient Satisfaction Hinges on Longer Hospice Care

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Hospice care plays an important role in improving patient satisfaction and fulfilling end of life wishes for patients with cancer, according to a recent study published in the Journal of Clinical Oncology, but the benefits are dependent upon...

Patient Demand Drives mHealth Engagement Technology Adoption

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Patient engagement technology and mHealth have long shown promise for many providers looking to activate their patients in their care. But for some providers, the days of simply considering the potential of patient engagement technology are over...

How Health IT Adoption Affects Patient Satisfaction, HCAHPS

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As federal incentive programs such as meaningful use spark widespread EHR and health IT adoption, some healthcare professionals have questioned technology’s effects on patient satisfaction. According to researchers from a Delaware health...

4 Healthcare Pros Share their 2017 Patient-Centered Care Goals

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In the spirit of New Year’s Resolutions, healthcare professionals are making their own patient-centered care goals for 2017. But while New Year’s Resolutions typically fall by the wayside after a period of time, it’s likely...

Using Health IT for Patient Engagement, Consumer Activation

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Consumers of all ages are becoming empowered and perpetually connected in all aspects of their lives. We see it in the grocery store, on an airplane, at children’s’ soccer games, and shockingly even while driving. This tells us that...

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