PatientEngagementHIT

Patient Satisfaction News

Patient-Provider Communication Vital for Appointment Agenda-Setting

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Patient-provider communication and collaboration can lead to better appointment agenda-setting, according to a recent study published in the Journal of the American Board of Family Medicine. Appointment preparation has become an important...

How Cultural, Language Barriers Impact Positive Patient Experience

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Cultural and language barriers keep patients and providers from building strong relationships, posing considerable obstacles to a positive patient experience, according to research published in the Journal of Medical Internet Research. In...

How Do Online Provider Review and Quality Care Scores Align?

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Online provider review scores do not always match up to traditional hospital quality rankings, likely because patients discuss customer service and patient satisfaction issues when leaving an online review, according to a report from...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

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In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider...

PCPs Enhance Shared Decision-Making, Family Satisfaction in ICU

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Having a primary care provider (PCP) present to guide shared decision-making in the intensive care unit (ICU) is helpful in improving patient and family satisfaction and enhancing the ICU experience, according to recent data presented in...

Supporting Patient Treatment Decisions with Compare Websites

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Michigan patients can now view quality care and outcomes data on a single website to help inform patient treatment decisions thanks to efforts from the Michigan Health & Hospital Association (MHA). The organization has recently...

How Communication, Relationships Impact Patient Satisfaction

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The patient-provider relationship built within the office setting may have a bigger impact on patient satisfaction scores than patient-provider communication outside of the office setting, says a new report out of the Regenstrief Institute...

Patients Favor Clinical Benefits During Med, Treatment Decisions

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Patients prefer medications with proven clinical benefits over brand loyalty when making treatment decisions, according to a recent Accenture survey. “Product Launch: The Patient Has Spoken,” surveyed 8,000 patients in the US,...

VA Delivers Positive Patient Experience with End-of-Life Care

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The patient experience for end-of-life care may be better for veterans treated by the VA rather than for patients covered by fee-for-service Medicare, according to a group of researchers from Stanford Medicine. The study, published...

Opioid Use Associated with Higher Patient Satisfaction Scores

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Patients using prescription opioids to manage their pain are 32 percent more likely to report high patient satisfaction scores, according to recent research out of Dartmouth-Hitchcock Medical Center. The association between opioid use and...

Training Courses Useful for Supporting Patient-Centered EHR Use

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A patient-centered EHR use training course may be effective in improving patient-provider relationships in the digital health age, according to a study published in the Journal of Medical Internet Research. The EHR has become a mainstay...

Using Patient Education to Enhance ICU Patient Experience

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The ICU is a scary place for patients and their family caregivers. Patients are a mess of wires and medications, facing what is often a life-threatening condition. Providers are working to treat patients to save their lives in a way that...

Is Patient Experience Data Sufficient for Quality Improvement?

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EDITOR'S NOTE: This article has been updated with a statement from Press Ganey. Hospital emergency departments are working with insufficient patient experience data that does not accurately portray all patient sentiments, according to...

Assessing the Generational Differences in Patient Engagement

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Creating meaningful patient engagement is a difficult feat for clinicians. Although a litany of patient engagement strategies can ease this job, doctors and nurses still face a wide array of patient personalities that can influence how a...

Good Patient Satisfaction, Communication Tied to Low Readmissions

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Hospital readmissions are a multibillion dollar issue in the healthcare industry, but better understanding patient satisfaction and improving patient-provider communication could alleviate that problem, according to a group of researchers...

Patient Experience, Pop Health Strategies Lead 2017 Headlines

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This past year has proven an eventful one in the patient engagement space. Industry focus on nursing communications, high patient satisfaction and CAHPS scores, and patient experience tips has highlighted a key shift in the healthcare...

How Should Healthcare Pros Evaluate Online Provider Reviews?

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A recent study has sparked debate over the validity of online provider reviews. The study  was published in the Journal of the American Medical Informatics Association and found that online provider reviews do not reflect clinical...

Using Bedside Tablet Technology for Patient Education, Experience

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At the University of California San Francisco (UCSF) Medical Center, pediatric patients can flip through nearly 160 channels on their hospital room television, or play Xbox throughout their stay. These amenities cast on a 65-inch...

What are Patient Preferences for End-of-Life Care Conversations?

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Doctors should broach the subject of life expectancy and end-of-life care, but their patients may not choose to participate in the conversation, according to a recent study published in the Journal of the American Board of Family...

Patients Value and Use Online Provider Reviews in Care Decisions

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Patients give a lot of weight to online provider reviews, using these online resources as key tools when making healthcare decisions, according to a recent survey conducted by OnePoll in partnership with Binary Fountain. In a survey of...

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