PatientEngagementHIT

Patient Satisfaction News

Can Asking Sexual Orientation Hurt Patient-Provider Communication?

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Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better inform providers, enhance patient care,...

Hospital Doc Review Sites Yield Higher Patient Satisfaction Scores

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Clinicians often fare better on hospital-issued patient satisfaction surveys and online provider review websites, according to a recent study presented at the American Academy of Orthopedic Surgeons Annual Meeting in New Orleans. The...

NQF Publishes Playbook on Shared Decision-Making in Healthcare

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The National Quality Forum (NQF) is calling for healthcare experts and policymakers to integrate shared decision-making as a standard of care. Shared decision-making helps support better patient engagement and integrates the patient as a...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

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When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System...

FDA, NORD Partner to Understand Patient Experiences with Care

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The FDA and the National Organization for Rare Diseases (NORD) will partner to create listening sessions during which FDA can learn about patient experiences with rare disease. The program will allow patients to share their perspectives...

Clinician EHR Demands Detract from Patient-Provider Relationship

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Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family Medicine. EHRs have long received...

Why Value-Based Care Must Include Shared Decision-Making

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Shared decision-making, or the practice of an informed patient participating in treatment decisions alongside her clinicians, may seem like a natural patient engagement strategy. After all, shared decision-making integrates the patient...

Do TV Medical Dramas Skew Patient Perceptions of Quality Care?

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Medical dramas on television are obscuring patient perceptions of quality care and expectations of a positive hospital experience, creating what some researchers are calling the “Grey’s Anatomy” effect, according to a new...

Assessing CAHPS Surveys, Patient Satisfaction with Machine Learning

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A machine learning approach to understanding CAHPS survey responses may help health plans and organizations make targeted approaches to improving patient satisfaction, according to a recent report from Decision Point. The report,...

Patient Education for Radiology, Imaging Exams Insufficient

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Patients and family caregivers are not receiving adequate patient education and preparation prior to an imaging exam, according to research from the Radiology Society of North American (RSNA). The research, published in the journal...

Healthcare Organizations Expect to Focus on Consumer Engagement

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Consumer engagement is the name of the game for health payers and healthcare industry stakeholders, according to a recent report commissioned by Change Healthcare and the Health Care Executive Group (HCEG). The 8th Annual Industry Pulse...

Transparent Patient-Provider Communication Reduces EHR Errors

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The ability to acknowledge and be transparent about clinician EHR use is yet another skill clinicians need in their patient-provider communication toolbelts, according to a new study published in the Journal of Medical Internet...

Overcoming the Top Patient-Reported Outcomes Measures Challenges

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Healthcare professionals are increasingly noting the value of patient-reported outcomes measures (PROMs) to supporting patient-centered healthcare. But when it comes to PROMs challenges abound, keeping some organizations from fully...

Chronic Care Diagnoses Need Better Patient-Provider Communication

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When diagnosing a patient with a chronic illness, the way a clinician communicates with the patient matters. But a new study published in the Annals of Family Medicine shows that there are several areas in which patient-provider...

Closing Mental Health Care Disparities by Targeting Cultural Needs

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A culturally-sensitive care intervention that addresses the social determinants of health can reduce the care disparities that often arise between sociocultural groups accessing mental health treatment, according to a group of researchers...

Patients Favor Compassion, Clinician Empathy Over Low Doc Costs

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Patients would overwhelmingly select a doctor who displays compassion and clinician empathy over one who is less expensive, according to a recent survey from HealthTap obtained via email. The survey, which questioned both patients and...

Patient Engagement Strategies Lack Patient Voice, Consumer Input

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Healthcare organizations are increasingly recognizing the imperative for patient-centered care in value-based payment models, but very few are adequately incorporating the patient voice into their strategies, according to a recent report...

Patient-Provider Communication Vital for Appointment Agenda-Setting

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Patient-provider communication and collaboration can lead to better appointment agenda-setting, according to a recent study published in the Journal of the American Board of Family Medicine. Appointment preparation has become an important...

How Cultural, Language Barriers Impact Positive Patient Experience

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Cultural and language barriers keep patients and providers from building strong relationships, posing considerable obstacles to a positive patient experience, according to research published in the Journal of Medical Internet Research. In...

How Do Online Provider Review and Quality Care Scores Align?

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Online provider review scores do not always match up to traditional hospital quality rankings, likely because patients discuss customer service and patient satisfaction issues when leaving an online review, according to a report from...

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