PatientEngagementHIT

Patient Satisfaction News

“Nonstop” Patient Engagement Requires More Provider Outreach

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Patient engagement is often touted as a key to driving value-based healthcare, but determining how to conduct patient outreach can be difficult.  As the healthcare system moves away from “sick care” towards a wellness-driven...

76% of Patients Face Barriers to Self-Care, Health Improvement

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Three-quarters of adult patients reported facing barriers to self-care and overall wellness in a new survey from Novant Health and Harris Poll. The survey, completed by over 2,000 adult patients, found a number of common barriers to patient wellness...

Can Patient Portals Streamline Patient-Provider Communication?

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Secure messaging functions offered over the patient portal may not help reduce patient telephone calls and provider workloads, according to a study in the Journal of the American Board of Family Medicine. Researchers investigated the potential...

4 Fixes to Improve Hospital Environment, Patient Satisfaction

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When approaching the issue of patient satisfaction, healthcare leaders often focus on the patient-provider relationship. However, improvements in hospital environments may also have a great impact on the patient experience and satisfaction with...

How Social Media Support Groups Enhance Patient Experience

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Internet use and social media have become mainstays in everyday life, changing the way we interact with loved ones or entertain ourselves. But can the internet influence the patient experience? According to one research team, it could. In a recent...

4 Key Steps to Building Strong Patient-Provider Communication

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Patient-provider communication is an important component of improving patient engagement and patient satisfaction. When providers effectively communicate with their patients, they can both activate the patients in their care and help make them...

Palliative Care Helps Patient Satisfaction during Major Illness

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While patient satisfaction is important in all areas of healthcare, the stakes get higher when patients present with serious and life-threatening illnesses. This is where palliative care comes into play. Palliative care is all-encompassing care...

How Consumers and Providers See Patient Engagement Differently

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When it comes to patient engagement, self-care, and other healthcare responsibilities, patients and providers may not be on the same page. A new survey conducted on behalf of Xerox indicates significant differences and interesting contrasts in...

How Can Providers Drive Patient Empowerment in Healthcare?

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Patient empowerment is all too often seen as a characteristic an individual does or does not possess, similar to being funny or not.  Engagement and the ability to take charge of one’s health is a personality trait, many providers...

CMS Updates Nursing Home Star Ratings for Quality Transparency

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The Centers for Medicare & Medicaid Services has released an updated set of quality star ratings for nursing homes in an effort to boost quality transparency and support patient decision-making. According to a press release, these updates...

How to Include Patient Preferences in Shared Decision-Making

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When Dartmouth Hitchcock Medical Center’s Corey Siegel, MD, wanted to engage in shared decision-making with his ulcerative colitis patients, it was difficult to know where to begin. The treatment process for the condition is complicated,...

Patient Advocates Defend CMS Hospital Star Ratings Release

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The National Partnership for Women & Families has spoken up in defense of the newly-released CMS hospital star ratings, calling it a “huge step forward” for patient empowerment. In a public statement, the National Partnership...

Do Health IT Tools for Patient Engagement Improve Satisfaction?

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Health IT tools for patient engagement have captured the interest of a majority of patients looking to enhance their care experience, says a recent poll from Care Cloud.   The survey, which queried patients about their technology use, shows...

CMS Hospital Star Ratings Release Met with Provider Dismay

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The latest batch of CMS Hospital Star Ratings are now available, but healthcare providers are not entirely satisfied with the effort to increase data transparency and assist patient decision-making. In a CMS blog post, Kate Goodrich, MD, MHS,...

How CMS Hospital Star Ratings Impact Patient Satisfaction

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In an effort to increase patient satisfaction transparency and boost consumer empowerment in making treatment decisions, the Centers for Medicare & Medicaid Services created the hospital star ratings system as a part of their Hospital Compare...

Health IT Communication Tools Key for Quality Patient Experience

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For Yale New Haven Health System (YNHHS), a well-connected health IT infrastructure with a focus on communication and patient engagement tools has pulled double duty: not only does it help clinicians deliver a high quality patient experience,...

Do Group Doctor’s Visits Boost Patient Satisfaction, Education?

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To boost patient-centered care and patient education, it’s the more the merrier, a new study says. A recent article published in the American Journal of Managed Care indicates the benefits of shared medical appointments, saying that they...

HHS Proposes Patient Satisfaction Changes for Pain Management

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The Department of Health & Human Services (HHS) has proposed revisions to the HCAHPS survey, changing the way in which providers measure patient satisfaction with pain management. According to an HHS press release, the agency has proposed...

Proposed House Bill Supports Advance Care Planning Counseling

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A new House bill, introduced earlier this week, will work to improve patient satisfaction with end-of-life care through better federal support for advance care planning, a press release says. The Personalize Your Care Act of 2016, sponsored by...

How Patient Portals Can Improve Advance Care Planning Talks

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Using a patient-centered framework to input advance care planning (ACP) preferences into a patient portal may be the key to ensuring patient satisfaction at the end of life, research shows. In a study published in the American Journal of Managed...

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