Patient Satisfaction News

PCPs, Specialists Who Train Together See Better Patient Experience

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Reputation is everything in an increasingly consumer-centered healthcare industry, and new data in JAMA Network Open has illuminated one critical area for providers: reputation among their peers....

Better Patient-Provider Relationships Linked to Obesity Treatment Access

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Those with a better patient-provider relationship are more likely to receive treatment for severe obesity, a trend researchers said in a study that should highlight the importance of good...

Implicit Bias Is Still a Hallmark of Patient Experience

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The patient experience is still being impacted by implicit bias, despite industry calls to promote health equity, according to the results of a MITRE-Harris Poll Survey on Patient Experience. Overall,...

Understanding the “Sandwich Generation” of Family Caregivers

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A new study published in the Journal of the American Geriatrics Society provides some insight into the “sandwich generation,” the middle-aged adults who care both for their children and...

Are Financial Incentives Good Patient Engagement Tools for Weight Loss?

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Financial incentives may just be the most effective patient engagement tool for weight loss, outranking other strategies like wearables and diet books, according to researchers from the NYU Grossman...

Direct-to-Consumer Healthcare Websites Need Better Patient Education

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Direct-to-consumer healthcare websites that offer a medication after online screening might be improving patient access to care, but they often fail to provide the patient education industry groups say...

Shared Decision-Making Tools Show Promise for Minority Patients

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.Salient findings based on a FAIR Health initiative give a glimpse into the value and utility of shared decision-making tools to patients of color. By large, shared decision-making is seen as an...

Using Medical Jargon Confuses Patients Amid Low Health Literacy Trends

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In perhaps an unsurprising clue into navigating low levels of patient health literacy, new research published in JAMA Network Open found that patients have a far better understanding of their health...

Most Patients Wary of End-of-Life Care, Senior Healthcare Experience

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A meager 4 percent of Americans think the healthcare industry is prepared to manage a growing senior population, with communication about senior care options and patient trust in senior clinical...

Healthcare Orgs Face Imperative to Rebuild Good Healthcare Experience

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Six in 10 patients had a bad healthcare experience in the past year, leaving the door open for organizations to get a bad reputation or even lose market share, according to the latest The Beryl...

How to Improve Communication About Wait Times, Patient Satisfaction

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A role like a Walmart greeter might be coming to healthcare, with new data published in the Annals of Family Medicine showing that having an employee physically present in the clinic waiting room can...

Patient-Provider Communication About Vaccines Lacking in Pediatrics

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Patient-provider communication about vaccines, particularly in the pediatric setting, is falling short, with at least one in seven parents reporting in a recent C.S. Mott Children’s Hospital poll...

Online Appointment Scheduling Falls Short, Dissuades Care Access for 61%

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More than half of patients are going without care access because the online appointment scheduling systems they rely on are not fulfilling their needs and expectations, according to surveying from...

Empathic Communication Key to Addressing Healthcare Discrimination

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The human in touch in healthcare—helping people work around care access barriers, empathic communication, and clear healthcare communication—could all help stem the tide of healthcare...

Only 1% of Docs Use Patient-Reported Outcomes Measures (PROMs)

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The healthcare industry is making significant headway in collecting patient-reported outcomes measures (PROMs), but clinicians are making little use of that data, limiting enhancements in patient...

Text Message Patient Outreach Cuts 30-Day Hospital Readmission Risk 41%

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Healthcare organizations may consider implementing text message patient outreach as part of their post-discharge patient engagement strategies, as the technology can yield a lower risk of 30-day...

Patient Loyalty Hinges on Better Healthcare, Patient Navigation

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Healthcare and patient navigation problems are an even bigger issue than a bad clinical experience, a key finding from a new Accenture report as healthcare organizations dial into improving patient...

Why Healthcare’s Digital Front Door Needs Multiple Entryways

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The digital front door in healthcare doesn’t just need to be opened wide; it needs to be opened wide and it needs to lead to multiple entryways, according to new survey data gathered by Wakefield...

Cultural Competency Key for HIV’s Healthcare Discrimination Problem

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Cultural competency is needed to address the healthcare discrimination and stigma felt by Hispanic folks with HIV, according to the latest Centers for Disease Control & Prevention Morbidity and...

Using Risk Stratification in Patient Engagement Strategies

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As healthcare professionals continue to develop meaningful patient engagement strategies, they should consider using risk stratification to determine how and with which patients providers will...