PatientEngagementHIT

Patient Satisfaction News

Are Health Orgs Doing Enough to Support Consumer Experience?

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When it comes to driving patient and consumer experience, healthcare organizations aren’t up to snuff, reported Kaufman Hall in the findings in its 2017 State of Consumerism survey. Consumers are benefitting from an increasingly convenient...

Doc Biases Hinder Patient-Provider Communication, Outcomes

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Physician biases and disrespectful patient-provider communications have been linked to tangible, negative clinical outcomes, according to new research. Presented at the 125th Annual Convention of the American Psychological Association (APA),...

How to Effectively Use the CMS Hospital Quality Star Ratings

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Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where to...

Wayfinding Apps Lead the Way to Positive Patient Experience

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When Katie Logan began at Piedmont Health as vice president of experience, she was tasked with moving past traditional patient satisfaction measures and uncovering specific and positive patient experience improvements. Logan’s efforts led...

Using Home Health Care to Improve the Patient Experience

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Healthcare professionals can use home health care to improve the patient experience by delivering strong patient and caregiver education and by allowing patients to recover comfortably. This will be important as experts in all specialties look...

Medicaid Plans Outscore Private Plans on Consumer Satisfaction

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Patients covered under Medicaid plans give the federal payer a higher consumer satisfaction rating than patients covered under private insurance plans, primarily due to better provider choice in the Medicaid program, according to a new survey...

VR in Healthcare Reduces Patient Fears, Ups Care Experience

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In a hematology clinic at Nationwide Children’s Hospital, Amy Dunn, MD, can administer an intravenous treatment to one of her pediatric patients with hemophilia, completely fear-free. This care experience is thanks to virtual reality (VR)...

Nurse Communication, Teamwork to Boost Care Experience Scores

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Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a new Press Ganey report obtained in an email....

Cultural Barriers Limit Immigrant Patient-Provider Interactions

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Cultural differences and language barriers considerably hinder strong immigrant patient-provider interactions, according to a study published in the journal Patient Experience. As the US continues to see high levels of immigration, it will be...

Top 4 Challenges in Driving High Patient Satisfaction

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Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for today’s clinicians, and supporting patient...

What is Different Between Patient Experience, Satisfaction?

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Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they...

Clinician EHR Use Limits Clinic, Hospital Patient Interactions

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Office- and hospital-based clinicians alike are saying that clinician EHR use is getting in the way of their patient interactions, according to a study published in the Journal of Innovation in Healthcare Informatics. Healthcare professionals...

Using Online Reviews to Compare Patient Satisfaction Measures

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VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews are an...

Patients, Providers Disagree on Patient Satisfaction Factors

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Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf of...

Exploring Patient Reported Outcomes Measures in Healthcare

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Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment impacted a...

Patient Engagement Strategies for Young, Healthy Populations

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The term “patient engagement” usually elicits images of extensive wellness plans, long patient portal messages, and chronic disease management. However, patient engagement strategies are different for young and healthy patient populations....

Driving Physician Empathy Amidst Push for Health IT Use

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In the healthcare space, there are currently two prevailing themes – the drive for patient-centered care with provider empathy and the push for more health IT use. Although both goals are integral parts of hospital missions and healthcare...

Managing Online Patient Reviews to Drive Patient Satisfaction

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Online patient reviews are a significant concern for healthcare organizations. Online review websites are on the rise and are arguably a key measure of patient satisfaction, giving patients ample opportunity to provide feedback to the clinics...

ICU Culture Key to Nurse Motivation in Family Engagement

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ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing the role...

Patient Input Vital for Meaningful Value-Based Care Measures

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As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality healthcare, the...

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