Workflow Optimization

How to Manage Secure Direct Messages, Patient Portal Inboxes

January 6, 2020 - Secure direct messaging and patient portal communication has been a boon for patient-provider relationships, but have forced many clinicians to develop a web of workflow fail-safes to help them managing busy inboxes, according to a new report published in JAMA Network Open. The secure direct messaging function, a stalwart on patient portals, has...


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