PatientEngagementHIT
  • How to Reconcile Quality Patient Experience, Patient Satisfaction

    August 21, 2017 - In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a debate in the healthcare industry – should hospitals use these tactics to support patient satisfaction, or should quality care drive a quality patient experience?...

  • Low Broadband Access Stunts Patient Portal Use, Health Equity

    August 17, 2017 - Limited broadband access quells patient portal use and health equity, underscoring broadband as a key social determinant of health, according to research published in JAMIA. Healthcare professionals have long praised patient portals as the catalyst that drives patient engagement in the technology age. Patients can use the portal to view their own health data, secure message with providers,...

  • Top 4 Patient Motivation Techniques for Health Improvement

    August 15, 2017 - Creating a diagnosis and appropriate treatment plan is only half the battle for doctors; actually getting patients to follow through is its own beast. Providers can better achieve overall patient wellness by using a set of patient motivation techniques that drive better health behavior. In all of healthcare, but especially in chronic disease management, it is important for patients to be active...

  • How to Effectively Use the CMS Hospital Quality Star Ratings

    August 7, 2017 - Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where to receive care. Although the star ratings – which look like ratings on retail websites or movie reviews – are a simple metric for patients...


Today's Top Stories

How Community Health Centers Support Patient-Centered Care

Each year, HHS celebrates Community Health Centers week. It is a time where the agency recognizes the impact community health centers have on patient-centered care and how they promote access to care in vulnerable or medically underserved populations....

How to Reconcile Quality Patient Experience, Patient Satisfaction

In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a debate in...

CMS Hospice Compare Site Displays Patient Satisfaction Scores

CMS has released its Hospice Compare website to help patients and their families make care decisions based on quality and patient satisfaction data. CMS is displaying quality of care and patient satisfaction information in an easy-to-understand...

Are Health Orgs Doing Enough to Support Consumer Experience?

When it comes to driving patient and consumer experience, healthcare organizations aren’t up to snuff, reported Kaufman Hall in the findings in its 2017 State of Consumerism survey. Consumers are benefitting from an increasingly convenient...

Low Broadband Access Stunts Patient Portal Use, Health Equity

Limited broadband access quells patient portal use and health equity, underscoring broadband as a key social determinant of health, according to research published in JAMIA. Healthcare professionals have long praised patient portals as the catalyst...

Top 3 Facts About Patient Engagement Policy Requirements

Patient engagement may be a key factor in the shift toward consumer- and patient-centered care, but it also has an important place in the policy requirements that are driving the healthcare industry. From the CMS EHR Incentive Programs, MACRA,...

Retail Clinic Access Bumps Patients Receiving Flu Shots Rate

Allowing pharmacists to give immunizations in the retail clinic offers a more convenient option for healthcare consumers, helping to increase the rate of patients receiving flu shots, according to research from the National Association of Drug...

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