PatientEngagementHIT

Patient Satisfaction News

Younger Patient Preferences Reveal Shift to Retail, Virtual Care

February 14, 2019 - Generational differences in patient preferences and satisfaction are marking a transition toward more non-traditional care models, such as retail clinics, virtual care, and other digital engagement tools, according to a recent Accenture survey. The survey of over 2,000 adult patients revealed significant differences in patient satisfaction patterns between baby boomer patients (defined...


Articles

NCQA Proposes HEDIS Measure, CAHPS Survey Changes

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NCQA is seeking public comment on planned changes to the Healthcare Effectiveness Data and Information Set (HEDIS) measures, including the HEDIS CAHPS survey. Specifically, NCQA seeks comment on changes in the following areas: Retiring...

What Is Non-Response Bias in Patient Satisfaction, CAHPS Surveys?

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Patient satisfaction surveys and CAHPS scores are essential metrics that healthcare organizations use to understand their patients’ experiences of care and their next practice improvement moves. But surveying the whole patient...

Patient Education, Communication Key for Medication Adherence

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Strong patient-provider communication, patient education, and lower costs can help patients more confidently manage and take their medications, according to a recent survey from DrFirst. The survey of 200 patients without chronic...

Utilizing Online Provider Reviews to Assess Patient Satisfaction

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Online provider reviews and patient satisfaction surveying are not new concepts in healthcare. With consumer-centric care a stalwart in the industry, organizations are using these tools to better understand how to serve their patient...

Payers Fall Short in Effective Beneficiary Communication

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Healthcare payers’ beneficiary communication efforts leave a lot to be desired, as organizations let considerations for low patient health literacy and other best practices fall by the wayside, according to a recent report from...

Implementing Patient-Centered Quality Metrics in Medicaid Plans

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As the healthcare industry continues to embrace value-based payment models that reimburse based on care quality and patient satisfaction, state Medicaid plans are beginning to follow suit. These programs, which cover nearly 72 million...

Patient Satisfaction of Telehealth Hinges on Convenience, Quality

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Telehealth is a considerable driver of patient satisfaction, meeting patient expectations for convenient care access and care quality, according to new data from Massachusetts General Hospital. In fact, patient approval for telehealth may...

In-Clinic Patient Education Videos Improve Vaccination Rates

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Patient education videos delivered inside the clinic or doctor’s office can help increase the number of patients accessing certain vaccinations or other preventive care services, according to new data from the Regenstrief...

Provider Communication Drives Patient Trust in Aging Populations

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As the Baby Boomer generation begins to consume healthcare at an increasingly higher volume, medical providers will need to determine strategies for engaging these patients and gaining patient trust. This will be especially important in...

Patient-Centered Care Key for Pain Management in Opioid Crisis

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An individualized, patient-centered approach to pain management could help improve care outcomes and patient experience while still addressing the opioid crisis, according to a proposed report from the Pain Management Best Practices...

Using Nurse Leader Rounding to Improve Patient Experience

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As healthcare professionals continue to weigh hospital amenities and a luxurious hospital and patient experience, nurse leaders from Lucile Packard Children’s Hospital Stanford, a part of Stanford Children’s Health, have...

Nurse Communication, Patient Activation Top 2018 Trends

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As 2018 draws to a close, healthcare professionals reflect on lessons learned and trends passed that can in some way shape their paths forward in the new year. Topping those trends are the role of nurse communication, patient activation,...

Adaptability Key in Consumer-Centered Healthcare, Patient Experience

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As hospitals and health systems face an uncertain future, they will need to be agile and ready to deliver the consumer-centered care that yields positive patient satisfaction and engagement, according to a recent report from NRC...

Patient Experience Drives Patient Loyalty Over Standard Marketing

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Positive patient experiences trump traditional marketing tools when it comes to building patient loyalty, according to the latest from healthcare consulting firm Press Ganey. In fact, patients are five times more likely to select a...

Payer Program Addresses Loneliness as Social Determinant of Health

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Cigna is joining the fight against patient loneliness, a key social determinant of health, by offering a patient-facing survey and personalized health improvement recommendations on its website. Using a 10-question version of the UCLA...

As Health IT Evolves, Patient-Provider Trust Remains Essential

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When the stethoscope was invented in 1816, it was a revolutionary change in medicine. What was once an extremely detailed and intimate conversation between patient and provider suddenly had a new instrument separating them. But although...

Using Patient-Provider Communication for Antibiotic Stewardship

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As the healthcare industry continues to explore the meaning of quality in healthcare, an examination of antibiotic stewardship may come to the forefront. But as antibiotic prescriptions are shown to correlate with patient satisfaction,...

4 Core Principles of Patient-Centered Care, Family Engagement

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Treating patients with respect and incorporating them in all aspects of the healthcare industry will help foster a culture of patient- and family-centered care, according to a position paper published by the American College of...

How Payers Use Data Analytics for Personalized Member Experience

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As the health payer industry has continued its focus on improving patient engagement and member experience, experts have observed a need for more personalized and simplified medicine. And for Firdaus Bhathena, Chief Digital Officer at...

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