PatientEngagementHIT

Patient Satisfaction News

UNMC Grant to Support Nurse Education, Patient Care Management

July 11, 2018 - The University of Nebraska Medical Center (UNMC) has received a four-year, $2.6 million grant from the US Healthcare Resources & Services Administration (HRSA) to help support the role of nurses in patient care management. Specifically, the grant will allow UNMC to reshape their nursing education curricula to better train future nurses in patient care management, patient engagement and...


Articles

What Are the Top Patient Engagement Measures in Value-Based Care?

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With more providers turning to patient engagement to drive success in their value-based care models, they are working to tie those initiatives to actionable results. To meet that need, providers are tapping a variety of patient engagement measures....

Real-Time Patient Experience Surveys Key for Practice Improvement

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Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare organizations...

Health Payers See High Patient Satisfaction Despite Cost Concerns

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Despite high patient satisfaction with health payers, most healthcare consumers associate high healthcare costs with the insurance market, according to a recent survey from Survata on behalf of HealthEdge. The survey of nearly 2,500 patients...

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

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CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the agency has...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

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Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on providers...

HUD Addresses Housing Quality, Social Determinants of Health

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The Department of Housing and Urban Development (HUD) has reached an agreement with the New York City Housing Authority (NYCHA) that aims to make housing and living conditions healthier for residents, addressing a key social determinant of health....

Hospital Patient Safety Efforts Reduce Hospital Conditions by 8%

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Patient safety is improving nationwide, as hospital-acquired condition rates go down by 8 percent between 2014 and 2016, according to the latest numbers from the Agency for Healthcare Research and Quality (AHRQ). Between 2014 and 2016, hospitals...

Does EHR Use Detract From Patient-Provider Communication?

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EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical encounter, according to a survey from Stanford Medicine....

AHA Launches Strategy for Patient-Centered Care for Aging Patients

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A patient-centered strategy that accommodates specific patient needs and patient preferences will help health systems adjust to an increasing adult patient population over age 65, according to a new report from the American Hospital Association’s...

How Do Healthcare Pros Feel About Online Provider Reviews?

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In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare websites,...

The 4 Steps to Managing Online Provider Reviews in Healthcare

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Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback doesn’t...

How Do Patient-Centered Medical Homes Support Patient Engagement?

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As healthcare professionals work to meet the financial and care quality demands of value-based care models, they need to lean on practice transformation and patient engagement strategies to meet those challenges. The patient-centered medical...

Strong Online Presence Fuels Patient Retention, Patient Satisfaction

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A strong online presence is becoming increasingly important for a quality patient experience and sparks patient retention and consumer loyalty, as 80 percent of patients use the internet to make decisions about their care, according to a recent...

Raising Patient Satisfaction Scores as a Component of Quality Care

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At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s doctors....

How NQF Frames Shared Decision-Making as a Standard of Care

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Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for certain...

Palliative Care Improves Patient Experience, Cuts Hospital Costs

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Healthcare organizations that deliver timely, patient-centered palliative care can not only improve the patient experience, but also yield lower hospital costs, according to new research from the Icahn School of Medicine at Mount Sinai and Trinity...

Leapfrog Ratings Mark Efforts to Improve Patient Safety Initiatives

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The Leapfrog Group has published its Spring 2018 Hospital Safety Grades, finding that nearly one-third of hospitals across the country are achieving highest marks for patient safety initiatives. The biannual assessment of nearly 2,500 general...

Patient Engagement Technology, EHRs Influence Patient Satisfaction

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Use of patient engagement technology, access to full medical records via EHRs, and other digital communication tools are a significant determinants of high patient satisfaction, according to a recent survey from Black Book. Specifically, the...

Appointment Agenda-Setting Tool Boosts Patient Satisfaction

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A one-page questionnaire about patients’ preferred talking points may be an effective strategy for appointment agenda-setting and patient satisfaction, according to research out of Duke University School of Medicine. The questionnaire,...

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