PatientEngagementHIT

Patient Satisfaction News

How Healthcare Bias Affects Patient-Provider Relationships

October 19, 2017 - Patient and clinician biases and judgements can have a considerable impact on patient care, between how patients access care to patient-provider relationships, according to a recent WebMD survey. The survey of over 1,000 patients and 1,100 providers showed that both parties face some sort of bias during the care encounter. For patients, biases about providers can have sway over treatment access...


Articles

Patient-Provider Communications Suffer from Language Gap Issues

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There is a significant language gap between patients and providers, making it hard for patients with limited English proficiency to have meaningful patient-provider communications, according to a recent survey assessment from Doximity. The survey...

Improving Patient Satisfaction, Communication in 5 Minutes

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Improving patient satisfaction in the hospital setting can take as little as five minutes, according to researchers from the University of Virginia Health System. Using five minutes to discuss patient well-being and symptoms is enough to improve...

Driving Positive Patient Experiences During Patient Safety Events

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Communication-and-resolution programs (CRPs) are essential for preserving positive patient experiences following hospital-related injuries or adverse patient safety events. However, not all hospitals are meeting patient expectations in this area,...

Patient, Provider Views Diverge on Consumer Centric Care Priority

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Consumer centric care and patient engagement are top priorities for over 70 percent of payers and healthcare providers, and yet those efforts are not apparent to patients, according to a survey conducted by OCR International on behalf of Change...

Access Falters Amidst Good Patient Primary Care Relationships

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Despite reported positive patient and primary care provider relationships, patients still experience barriers accessing care but see the upsides of urgent and retail care clinic offerings, according to a survey from Mercy Health System of Southeastern...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

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CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice President...

What Patient Complaints Say About the Patient Experience

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Individuals undergoing outpatient cancer care tend to report complaints about the patient-centeredness of their care more than the quality and safety of their care. This offers unique insight into the cancer patient experience, according to a...

Clinician Empathy a Key, Teachable Skill in Medical Education

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Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University of Chicago....

Nurse Staffing Key to Patient Satisfaction with Pain Management

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Having adequate nurse staffing is integral to pain management and patient satisfaction, according to a group of researchers from the Connell School of Nursing at Boston College. The study, published in the journal Pain Management Nursing, assessed...

Better Practice Operations Vital to Improve Patient Satisfaction

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Clinician office wait times are down by five minutes from last year, highlighting a focus on better practice operations, patient flow, and patient satisfaction, according to the Medical Group Management Association (MGMA). The annual MGMA DataDive...

3 Best Practices for Balancing EHR Use and Patient Engagement

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Healthcare professionals have been challenged with balancing EHR use and patient engagement during the clinical encounter as technology has evolved over the past 20 years. Providers face significant regulatory requirements for EHR use and reporting...

NQF: Add Patient Voice into Patient Reported Outcomes Measures

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An analysis of online patient communities has shown that healthcare professionals usually don’t look at what matters most to patient satisfaction. This is a huge development for patient reported outcomes (PROs) measures, according to the...

How to Reconcile Quality Patient Experience, Patient Satisfaction

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In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a debate in...

CMS Hospice Compare Site Displays Patient Satisfaction Scores

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CMS has released its Hospice Compare website to help patients and their families make care decisions based on quality and patient satisfaction data. CMS is displaying quality of care and patient satisfaction information in an easy-to-understand...

Are Health Orgs Doing Enough to Support Consumer Experience?

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When it comes to driving patient and consumer experience, healthcare organizations aren’t up to snuff, reported Kaufman Hall in the findings in its 2017 State of Consumerism survey. Consumers are benefitting from an increasingly convenient...

Doc Biases Hinder Patient-Provider Communication, Outcomes

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Physician biases and disrespectful patient-provider communications have been linked to tangible, negative clinical outcomes, according to new research. Presented at the 125th Annual Convention of the American Psychological Association (APA),...

How to Effectively Use the CMS Hospital Quality Star Ratings

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Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where to...

Wayfinding Apps Lead the Way to Positive Patient Experience

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When Katie Logan began at Piedmont Health as vice president of experience, she was tasked with moving past traditional patient satisfaction measures and uncovering specific and positive patient experience improvements. Logan’s efforts led...

Using Home Health Care to Improve the Patient Experience

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Healthcare professionals can use home health care to improve the patient experience by delivering strong patient and caregiver education and by allowing patients to recover comfortably. This will be important as experts in all specialties look...

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