PatientEngagementHIT

Patient Satisfaction News

Raising Patient Satisfaction Scores as a Component of Quality Care

May 14, 2018 - At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s doctors. As healthcare professionals across the country work to up their patient experience reviews and CAHPS scores, clinicians at Nemours have been in competition...


Articles

How NQF Frames Shared Decision-Making as a Standard of Care

by

Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for certain...

Palliative Care Improves Patient Experience, Cuts Hospital Costs

by

Healthcare organizations that deliver timely, patient-centered palliative care can not only improve the patient experience, but also yield lower hospital costs, according to new research from the Icahn School of Medicine at Mount Sinai and Trinity...

Leapfrog Ratings Mark Efforts to Improve Patient Safety Initiatives

by

The Leapfrog Group has published its Spring 2018 Hospital Safety Grades, finding that nearly one-third of hospitals across the country are achieving highest marks for patient safety initiatives. The biannual assessment of nearly 2,500 general...

Patient Engagement Technology, EHRs Influence Patient Satisfaction

by

Use of patient engagement technology, access to full medical records via EHRs, and other digital communication tools are a significant determinants of high patient satisfaction, according to a recent survey from Black Book. Specifically, the...

Appointment Agenda-Setting Tool Boosts Patient Satisfaction

by

A one-page questionnaire about patients’ preferred talking points may be an effective strategy for appointment agenda-setting and patient satisfaction, according to research out of Duke University School of Medicine. The questionnaire,...

How Health Orgs Address Wait Times to Raise Patient Satisfaction

by

There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey from online...

How Do Patients Use Online Provider Reviews for Care Decisions?

by

Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known refuge for...

How Do mHealth, Mobile Health Devices Impact Patient Satisfaction?

by

Mobile health devices and mHealth initiatives are strongly correlated with higher patient satisfaction scores, according to a recent survey conducted by Vanson Bourne on behalf of Jamf. The survey of over 600 health IT professionals in Europe...

Doctors’ Humor Helps Boost Patient-Provider Relationships

by

When it comes to building a positive patient-provider relationship, it’s true that laughter is the best medicine, found a recent study published in the Journal of the American Board of Family Medicine. Positive patient-provider relationships...

Why Partnering with Patients Is Key to a Culture of Patient Safety

by

When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the promise...

Negative Online Reviews Don’t Equate to Low Patient Satisfaction

by

Doctors with negative online reviews don’t usually perform poorly on comprehensive patient satisfaction surveys, highlighting a disparity between online physician review websites and traditional patient experience measures, according to...

How Chronic Disease Management Programs Support Patient Experience

by

Healthcare organizations across the country are shifting their patient engagement efforts toward a more consumer-oriented and retail-style strategy. Hospitals and clinics are increasingly concerned with their online reputations, while at the...

Does Patient Condition Influence Patient Experience Scores?

by

Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors that...

Strategic Goals Need Alignment to Drive Quality Patient Experience

by

Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report from Press...

Compassion, Doc Communication Create Positive Patient Experience

by

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management Association...

Using Patient Rounding Tools to Enhance the Patient Experience

by

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient safety, and allows nurses to assess and fulfill...

Long Appointment Wait Time a Detriment to High Patient Satisfaction

by

Long appointment wait times are emerging as major impediments to a quality patient experience, so much so that nearly one in five patients have switched providers when a wait time has become too long, according to the 9th Annual Vitals Wait Time...

Can Asking Sexual Orientation Hurt Patient-Provider Communication?

by

Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better inform providers, enhance patient care, and...

Hospital Doc Review Sites Yield Higher Patient Satisfaction Scores

by

Clinicians often fare better on hospital-issued patient satisfaction surveys and online provider review websites, according to a recent study presented at the American Academy of Orthopedic Surgeons Annual Meeting in New Orleans. The study, published...

X

Sign up for our free newsletter:

Our privacy policy

no, thanks

Continue to site...