PatientEngagementHIT

Patient Satisfaction News

Good Patient Satisfaction, Communication Tied to Low Readmissions

December 14, 2017 - Hospital readmissions are a multibillion dollar issue in the healthcare industry, but better understanding patient satisfaction and improving patient-provider communication could alleviate that problem, according to a group of researchers from Massachusetts General Hospital. Reports show that about one-third of patients are readmitted to the hospital following a care encounter, the researchers...


Articles

Patient Experience, Pop Health Strategies Lead 2017 Headlines

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This past year has proven an eventful one in the patient engagement space. Industry focus on nursing communications, high patient satisfaction and CAHPS scores, and patient experience tips has highlighted a key shift in the healthcare industry:...

How Should Healthcare Pros Evaluate Online Provider Reviews?

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A recent study has sparked debate over the validity of online provider reviews. The study  was published in the Journal of the American Medical Informatics Association and found that online provider reviews do not reflect clinical quality...

Using Bedside Tablet Technology for Patient Education, Experience

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At the University of California San Francisco (UCSF) Medical Center, pediatric patients can flip through nearly 160 channels on their hospital room television, or play Xbox throughout their stay. These amenities cast on a 65-inch television screen...

What are Patient Preferences for End-of-Life Care Conversations?

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Doctors should broach the subject of life expectancy and end-of-life care, but their patients may not choose to participate in the conversation, according to a recent study published in the Journal of the American Board of Family Medicine. Holding...

Patients Value and Use Online Provider Reviews in Care Decisions

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Patients give a lot of weight to online provider reviews, using these online resources as key tools when making healthcare decisions, according to a recent survey conducted by OnePoll in partnership with Binary Fountain. In a survey of over 1,000...

Clinician Age Tied to Patient Complaint Rates, Patient Satisfaction

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Younger providers and clinicians with less practice experience may incur higher patient complaint rates than their older clinician colleagues, highlighting that clinician age might be tied to patient satisfaction, according to a study published...

Transparent Prognosis Talks Improve Patient-Provider Relationship

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Healthcare experts may have disproven a common patient-provider relationship myth stating that conversations about poor patient prognosis can harm patient satisfaction. This in fact may not be the case, with patients reporting better relationships...

Building Patient Trust to Uncover Medication Adherence Barriers

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Before leaving the exam room, each of Stuart Goldberg’s patients is asked about their medication adherence – how often do they fill prescriptions? Take their pills? How do patients manage the cost of drugs? For Goldberg, a practicing...

Patient Satisfaction Needs Good Communication in Request Denials

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Patient satisfaction scores suffer when clinicians deny patient requests for specialty care or certain tests, according to a research team from the University of California Davis (UC Davis). Positive patient-provider communication is essential...

Creating Provider, Patient Engagement in Value-Based Care Models

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On the journey toward more value-based care, healthcare professionals must use team-based strategies to appropriately allocate resources, prevent provider burnout, and deliver on quality metrics. Organizations must create both provider and patient...

3 Key Traits of a Positive Patient-Provider Relationship

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As healthcare continues to take a consumer-centric turn, patient needs have evolved. Patients are not simply looking to visit their doctors to cure a disease, and now also want a positive patient-provider relationship that yields a positive patient...

Provider, Patient Views Differ on Healthcare Cost, Tech Use

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Providers don’t always have a good grip on patient views, especially with regard to healthcare cost and technology use, according to a recent survey from Conduent Healthcare. The survey of nearly 500 patients and 150 providers across the...

Care Coordination Across Provider Networks Creates Patient Trust

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Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and more...

Consumers Say Patient-Provider Relationship Key to Quality Care

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Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician Practices...

Are Training Groups Useful for Patient-Provider Communication?

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A one-day training session could be the key to improving patient-provider communication across a hospital or healthcare facility, according to research published in the journal Patient Experience. Patient-provider communication has emerged as...

Creating Positive Patient Experiences in Specialty Care Settings

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Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital revenue...

How to Integrate the Patient Voice into Healthcare Decision-Making

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Adding the patient voice into healthcare decision-making is a critical aspect of practice improvement. With the healthcare industry becoming increasingly more patient-centric, more organizations are focusing on improving the patient experience....

3 Tips for Nurses to Improve Patient Satisfaction, Experience

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In an increasingly consumer-driven healthcare landscape, improving patient satisfaction and creating a positive hospital experience are critical goals. Nurses play a huge role in achieving those outcomes. As the main touchpoint for patients,...

Better Patient-Provider Communication Needed for Obesity Care

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Patients with obesity lack the health literacy and diagnoses necessary to motivate them to access long-term care solutions, according to new research published in Obesity. These findings suggest that clinicians need to leverage better patient-provider...

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