PatientEngagementHIT

Patient Satisfaction News

ICU Culture Key to Nurse Motivation in Family Engagement

June 21, 2017 - ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing the role families and other loved ones play in improving care quality and the patient experience. The investigators conducted their research on the supposition...


Articles

Patient Input Vital for Meaningful Value-Based Care Measures

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As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality healthcare, the...

Fewer Vitals Checks Boosts Patient Sleep, Hospital Experience

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Hospitals can improve patient sleep quality and hospital experience by leaving patients undisturbed during resting hours and only checking vital signs when clinically necessary, according to research published in the journal Patient Experience....

Time, Personnel Issues Top Patient Engagement Strategy Barriers

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Time is a significant patient engagement strategy barrier for 63 percent of healthcare organizations, according to a recent NEJM Catalyst survey. The survey of 555 healthcare executives, clinical leaders, and clinicians, targeted barriers to...

Closing Language, Patient Safety Barriers with Interpreters

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In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services –...

Is Administrative Data a Quality Patient Satisfaction Measure?

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Administrative data about healthcare facility characteristics offers some insight into patient satisfaction, helping to inform specific practice improvements, according to a study published in the American Journal of Managed Care. Although many...

Improving Nurse Communication with a 56-Second Strategy

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Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and communications have a tremendous effect on...

Health Coaching Drives Patient Behavior Change, Weight Loss

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Health coaching conducted by medical assistants is an effective measure for preventing or managing chronic illness, alleviating some management burden from clinicians, according to a study published in the Journal of the American Board of Family...

Does Hospital Environment, Culture Affect Family Engagement?

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Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how “pretty”...

Understanding Mental Barriers to Patient Medication Adherence

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Clinicians looking to improve medication adherence amongst their chronic illness populations should look beyond the external barriers patients face. Clinicians must also be aware of the emotional and behavioral barriers patients face, according...

Facing Negative Patient Feedback Head-On Key for Success

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Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the point...

3 Interdependent Variables Defining the Patient Experience

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Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient Experience. “Today,...

Patient-Reported Outcomes Inadequate Clinical Quality Measures

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Patient-reported outcomes (PROs) are not an accurate clinical quality measure, although they are valuable for promoting patient-centered care, according to research out of Kaiser Permanente’s Institute of Research. The study, published...

Does Shared Decision-Making Support Value-Based Care Models?

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Shared decision-making is a helpful and essential addition to value-based care model requirements, according to policy experts from the Urban Institute in partnership with the Robert Wood Johnson Foundation. In a recent policy brief, authors...

Is Sitting the New Patient Communication Strategy for Nurses?

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Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down when communicating with patients yield higher...

Lifelong Healthcare Planning Must Trump Advance Care Planning

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Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session, highlighting...

6 Steps to Improving the Patient, Family Engagement Process

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As patient and family engagement continue to be key measures of quality care and a humanistic imperative for clinicians, most practices will need to undergo a practice culture shift. Healthcare professionals detail the importance of driving culture...

Patients Prioritize Costs, Convenience when Selecting Docs

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Healthcare costs and convenience are top of mind for patients when selecting their doctors, according to a report published by locum tenens provider Weatherby Healthcare. In a survey of nearly 500 adult patients, a research team found that 77...

Navy Value-Based Pilot Improves Patient Satisfaction, Outcomes

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A value-based care strategy from the Navy Bureau of Medicine (BUMED) has proven effective in improving patient satisfaction, outcomes, and care coordination, according to a report published in the New England Journal of Medicine Catalyst. The...

Long-Term Care Plans, Engagement Improve Cancer Survivorship

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Breast cancer survivors who receive written long-term care and engagement plans, and meet individually with self-care coaches experience better clinical outcomes, according to a recent study published in the Journal of Clinical Oncology. With...

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