Patient Satisfaction News

Healthgrades: communication, patient experience sway recommendations

March 12, 2024 - Hospitals and health systems working to build a better reputation should focus on patient-provider communication, according to Healthgrades, which extrapolated insights about the overall patient experience by looking at the nation’s leading practices. These insights, published as part of the Healthgrades 2024 Outstanding Patient Experience...


Articles

What are the top patient safety concerns for this year?

by

Healthcare’s biggest patient safety threats for this year run the gamut of workforce concerns to patient access to maternal and perinatal care and all the way down to new health IT use, according...

A Third of Americans Say Racism Is a Major Problem in Healthcare

by

Although nearly a third of the American public thinks racism in medicine is a major problem, that proportion is actually much lower than the public perception of other sectors, potentially signaling a...

Does Broad PA Scope of Practice Impact Patient Safety & Malpractice?

by

A new study led by researchers affiliated with the American Academy of Physician Associates (AAPA) showed that expanding physician assistant/associate (PA) scope of practice does not negatively impact...

Half of Healthcare Staff Report Racism & Discrimination Against Patients

by

Nearly half of healthcare providers have borne witness to healthcare discrimination, doubling down on a patient experience and health equity problem that’s shown to impact patients of color and...

Care Quality from EMS & 911 Left Wanting, Rural Disparities Emerge

by

The quality of care you get when you call 911 might depend on where you live, with a new analysis of emergency medical service (EMS) systems showing geographic health disparities in clinical...

Half of Transgender Patients Report Bad Patient Experience

by

The patient experience for those who are transgender is still being marred by poor treatment from clinicians and coverage denials from their healthcare payers, according to the US Transgender Survey...

Patient Education Key as Home Medical Devices Pose Patient Safety Threat

by

The move to hospital-at-home and home use of medical devices could be the biggest threat to patient safety this year, according to ECRI, prompting industry stakeholders to call for human-centered...

Patient-Provider Communication About Dementia Left Wanting

by

Social stigma is getting in the way of patient-provider communication about Alzheimer’s and other dementias, but there’s a way around that, according to researchers from the Regenstrief...

Patient Boarding in the ED Soars by A Third at MGH, Harms Experience

by

Massachusetts General Hospital (MGH) is boarding patients in the emergency department nearly a third more often than it has in the past, marking a serious capacity problem that’s impacting...

Medication Errors in Kids Cut in Half with Better Caregiver Education

by

A new study in JAMA Network Open is advocating for more depth and breadth during the pediatric hospital discharge process, asserting that providing caregiver and patient education with more health...

Which Healthcare Players Yield the Highest Patient Satisfaction?

by

While patient satisfaction with clinicians such as doctors and nurses is still high, that’s not necessarily the case with every healthcare player, according to recent Gallup polling. The survey...

Patient-Provider Communication Ranks High While Doc Face Time Lags

by

Patient-provider communication is proving highly effective and beneficial to the patient experience during hospital stays—but that’s only if a patient can actually see a doctor, according...

Discrimination in Healthcare Affects Patient Experience, Outcomes

by

More data is out demonstrating the role racism and discrimination play in healthcare, with the latest from KFF showing that Black, Hispanic, American Indian/Alaska Native (AI/AN), and Asian people are...

Racism Key Social Determinant of Health Linked to 38% Risk of Stroke

by

Women who have experienced racism have a 38 percent higher risk of stroke than women who have not, according to a new JAMA Network Open study, giving further credence to the weathering hypothesis in...

Adopting Patient-Centered Care Stymied by Limited Patient-Centered Metrics

by

Hospitals and health systems nationwide still don’t have the patient-centered systems in place to meet the moment on healthcare consumerism, but it isn’t because they don’t...

HHS Honors Community Health Centers for Clinical Quality Improvement

by

The Department of Health and Human Services (HHS) and the Health Resources and Services Administration (HRSA) have awarded this year’s round of Gold Health Center Quality Leader digital badges to...

As Patient Safety Improves, Patient Experience Scores Go Down

by

America’s hospitals are starting to rebound after a pandemic-imposed downturn in patient safety performance, particularly in terms of hospital-acquired infections, according to the latest fall...

Healthgrades: US Could Dodge Mortality If Hospital Quality Were Top-Notch

by

If all hospitals performed the same as Healthgrades’ top-ranking specialty hospitals, the US healthcare industry could see serious improvements in patient safety measures, including avoided...

A Third of Folks with Disabilities Face Healthcare Discrimination

by

Four in 10 people with disabilities report unfair treatment in healthcare settings, the workplace, and in accessing public benefits, according to Robert Wood Johnson Foundation and Urban Institute data...