PatientEngagementHIT

Patient Satisfaction News

Can Yelp Online Patient Reviews Inform Practice Improvements?

November 16, 2018 - When it comes to acute care needs, not all care sites are viewed equally, according to new data from the University of Pennsylvania Perelman School of Medicine. Urgent care centers and emergency departments (EDs) both yield patient satisfaction, but evidence shows they serve different patient needs. Through an analysis of online patient reviews left on Yelp, the Penn Med researchers...


Articles

Patient Safety Takes a Hit as Nursing Conditions Remain Stagnant

by

Healthcare organizations are making little headway in improving nurse working conditions, and patient safety is suffering as a result, according to new data from the University of Pennsylvania School of Nursing. The report, published in...

Using Patient Education Technology to Combat Opioid Misuse

by

Throughout the nation, healthcare professionals are working to tackle the opioid crisis. On the one hand, clinicians understand that prescribing these pills can contribute to addiction. On the other, clinicians want patients to be able to...

Understanding Population Needs to Target Patient Engagement

by

Patient engagement is not a one-size-fits-all endeavor. Instead, organizations should consider the different needs and preferences of their populations to target their patient engagement initiatives, according to a new report from Deloitte...

As Value-Based Care Models Improve, Patients Must Take Center Stage

by

While value-based care models have made great strides toward breaking down silos, coordinating care, and better serving patients, it is time to take steps further. In order to make value-based care truly beneficial to patients, those very...

Understanding Physician Empathy, How It Impacts Patient Care

by

As the healthcare industry continues its focus on better patient experiences and higher satisfaction, physicians work to improve their patient-provider communication skills. Paramount to these skills is physician empathy, a somewhat...

Patient-Provider Communication Falls Short of Patient Expectation

by

Although patient-provider communication is an essential aspect of the primary care visit, expectations aren’t quite reality, according to data from Samueli Integrative Health Programs, a non-profit healthcare advocacy group. A...

CMS Releases Quality Star Ratings for Medicare Plan Patient Access

by

CMS has released the quality star ratings for Medicare Advantage and Medicare Part D prescription drug plans, according to a public statement. This move comes ahead of the open enrollment session and as a part of the agency’s efforts...

How Does Medication Prescribing Impact Patient Satisfaction Levels?

by

A new study published in JAMA Internal Medicine found that providers are overprescribing antibiotics for minor respiratory tract infections potentially in an effort to increase patient satisfaction scores. The study, which looked at...

Payers Face Disconnect in Beneficiary Engagement Preferences

by

Medicare plans are failing to deliver member and beneficiary engagement in the form that members most prefer, according to new data from HealthMine. Specifically, health plan members want their payers to engage them using health IT....

Seven Outcomes of Successful Patient Engagement Strategies

by

This is the last article of a three-part series centered on the steps required to make a patient engagement initiative successful. The first article, Three Steps to Jumpstart Effective Patient Engagement Initiatives, focused on getting...

Three Keys to Implementing Successful Patient Engagement Strategies

by

This is the second of a three-part series centered on the steps required to make a patient engagement initiative successful. The first article, Three Steps to Jumpstart Effective Patient Engagement Initiatives, focused on jumpstarting an...

Could Patient-Provider Relationships Reduce Provider Burnout?

by

Focusing on patient-provider relationships and strategies to address the social determinants of health could help reduce provider burnout, but current care models do not always allow for that, according to the Physicians Foundation’s...

RAND Tool Lists Hospital Rankings Based on Patient Preference

by

Hospital rating tools should allow patients to rank organizations based off the quality metrics that are important to patients themselves, according to researchers from the RAND Corporation. Such functionality is essential for integrating...

How Patient Loyalty Supports Value-Based Care, Patient Wellness

by

Building strong patient loyalty has become a key goal in an increasingly competitive healthcare industry. In order to survive amongst the numerous healthcare options on the market, healthcare organizations need to become patients’...

How Technology Can Enhance Family Communication, Satisfaction

by

When Ashley Hodge, MBA, CCP, FPP, saw first-hand the distress many family members experience when their child undergoes surgery, she knew she had to make family communication a part of Nationwide Children’s Hospital’s patient...

Why Quality Measures Must Reflect Patient Values, Care Experience

by

Delivering quality care and creating high-value hospital encounters is essential to a positive patient experience. Understanding how to measure value will help target organization efforts. But how does the medical industry ensure quality...

AMA: Title X Rule Harms Patient-Provider Relationship, Care Access

by

Proposed changes to the Title X Family Planning program could harm the patient-provider relationship by introducing government interference into the exam room, according to the American Medical Association. Specifically, the proposed...

One in Five Patients Use CMS Star Ratings for Healthcare Decisions

by

Only about one-fifth of Medicare Advantage beneficiaries are familiar with the CMS star ratings that rank payer coverage, according to a recent HealthMine survey. This finding runs counter to the agency’s intentions for the star...

How Telehealth Training Programs Drive Positive Patient Experience

by

With the growing popularity of remote patient care, telehealth training may be the new frontier. As more provider deliver care using telehealth, they need to learn how to reframe their patient-provider communication skills to drive patient...

X

Sign up for our free newsletter:

Our privacy policy


no, thanks

Continue to site...