PatientEngagementHIT

Patient Satisfaction News

VR in Healthcare Reduces Patient Fears, Ups Care Experience

July 26, 2017 - In a hematology clinic at Nationwide Children’s Hospital, Amy Dunn, MD, can administer an intravenous treatment to one of her pediatric patients with hemophilia, completely fear-free. This care experience is thanks to virtual reality (VR) in healthcare, which can make needle sticks in children less stressful and maybe even – dare we say it – fun. VR has not only helped enhance...


Articles

Nurse Communication, Teamwork to Boost Care Experience Scores

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Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a new Press Ganey report obtained in an email....

Cultural Barriers Limit Immigrant Patient-Provider Interactions

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Cultural differences and language barriers considerably hinder strong immigrant patient-provider interactions, according to a study published in the journal Patient Experience. As the US continues to see high levels of immigration, it will be...

Top 4 Challenges in Driving High Patient Satisfaction

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Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for today’s clinicians, and supporting patient...

What is Different Between Patient Experience, Satisfaction?

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Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they...

Clinician EHR Use Limits Clinic, Hospital Patient Interactions

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Office- and hospital-based clinicians alike are saying that clinician EHR use is getting in the way of their patient interactions, according to a study published in the Journal of Innovation in Healthcare Informatics. Healthcare professionals...

Using Online Reviews to Compare Patient Satisfaction Measures

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VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews are an...

Patients, Providers Disagree on Patient Satisfaction Factors

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Although both patients and providers value patient satisfaction and a quality patient experience, they do not agree on the elements that determine high patient satisfaction rates, according to a survey conducted by Kelton Global on behalf of...

Exploring Patient Reported Outcomes Measures in Healthcare

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Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment impacted a...

Patient Engagement Strategies for Young, Healthy Populations

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The term “patient engagement” usually elicits images of extensive wellness plans, long patient portal messages, and chronic disease management. However, patient engagement strategies are different for young and healthy patient populations....

Driving Physician Empathy Amidst Push for Health IT Use

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In the healthcare space, there are currently two prevailing themes – the drive for patient-centered care with provider empathy and the push for more health IT use. Although both goals are integral parts of hospital missions and healthcare...

Managing Online Patient Reviews to Drive Patient Satisfaction

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Online patient reviews are a significant concern for healthcare organizations. Online review websites are on the rise and are arguably a key measure of patient satisfaction, giving patients ample opportunity to provide feedback to the clinics...

ICU Culture Key to Nurse Motivation in Family Engagement

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ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing the role...

Patient Input Vital for Meaningful Value-Based Care Measures

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As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality healthcare, the...

Fewer Vitals Checks Boosts Patient Sleep, Hospital Experience

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Hospitals can improve patient sleep quality and hospital experience by leaving patients undisturbed during resting hours and only checking vital signs when clinically necessary, according to research published in the journal Patient Experience....

Time, Personnel Issues Top Patient Engagement Strategy Barriers

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Time is a significant patient engagement strategy barrier for 63 percent of healthcare organizations, according to a recent NEJM Catalyst survey. The survey of 555 healthcare executives, clinical leaders, and clinicians, targeted barriers to...

Closing Language, Patient Safety Barriers with Interpreters

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In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services –...

Is Administrative Data a Quality Patient Satisfaction Measure?

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Administrative data about healthcare facility characteristics offers some insight into patient satisfaction, helping to inform specific practice improvements, according to a study published in the American Journal of Managed Care. Although many...

Improving Nurse Communication with a 56-Second Strategy

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Using nurse communication to deliver compassionate care is a high priority in the healthcare industry, especially considering the unique impact nurses have on the patient experience. Nurse empathy and communications have a tremendous effect on...

Health Coaching Drives Patient Behavior Change, Weight Loss

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Health coaching conducted by medical assistants is an effective measure for preventing or managing chronic illness, alleviating some management burden from clinicians, according to a study published in the Journal of the American Board of Family...

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