PatientEngagementHIT

Patient Engagement Interviews

Exploring the Next Steps in Patient Data Access, Patient Health IT

by Sara Heath

Healthcare technology continues to loom large as a key part of the present-day healthcare puzzle. But as medical professionals employ EHRs and other tools to ideally make their jobs easier, the question of supporting patient data access has become...

Using Text Messages to Boost Patient Outreach in Specialty Care

by Sara Heath

Confirming appointments, sending clinic reminders, and other elements of patient outreach have been the bedrock of patient engagement for some time. As healthcare organizations focus on patient wellness, they are picking up the phone to make...

The Rise of Nurse Practitioners Amidst Provider Burnout, Shortages

by Sara Heath

Between increasing patient panels, evolving and often difficult-to-use technology, and the complications of federal quality reporting requirements, healthcare provider burnout is rampant. But as more providers suffer from burnout and even leave...

The 4 Steps to Managing Online Provider Reviews in Healthcare

by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback doesn’t...

How School-Based Behavioral Health Addresses Care Gaps, SDOH

by Sara Heath

At Delaware’s Eisenberg Elementary School that once housed desks, chalkboards, bookcases, and easels, is now a classroom with a fully-functioning pediatric clinic, complete with doctor’s checkups and even mental and behavioral health...

How One Doc Uses Cartoons to Address Social Determinants of Health

by Sara Heath

On social media and in the healthcare space, Anita Ravi, MD, is largely known for her patient advocacy and cartoon work depicting the social determinants of health (SDOH) for vulnerable patients and how providers must address those factors to...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s doctors....

How NQF Frames Shared Decision-Making as a Standard of Care

by Sara Heath

Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for certain...

How ACOs Can Use Pharmacists for Wellness Coaching, Engagement

by Sara Heath

In accountable care organizations (ACOs), fostering overall patient health requires high-touch patient wellness coaching. For ACOs facing the surmounting pressure to spark patient health behavior change, integrating pharmacists as another part...

How Health Orgs Address Wait Times to Raise Patient Satisfaction

by Sara Heath

There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey from online...

Why Partnering with Patients Is Key to a Culture of Patient Safety

by Sara Heath

When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the promise...

Using Kiosks to Assess Social Determinants of Health in Veterans

by Sara Heath

From the ability to easily access timely medical care to experiencing certain medical conditions at disproportionate rates, veterans represent an extremely vulnerable patient population. That limited health equity is further exacerbated when...

Using Patient Rounding Tools to Enhance the Patient Experience

by Sara Heath

Patient rounding is a tried and true element of the patient experience. Nurses making their way in and out of patient rooms drives quality patient-provider relationships, ensures more patient safety, and allows nurses to assess and fulfill...

How to Use Patient Outreach Technology in Patient-Centered Care

by Sara Heath

As medical practices seek to close gaps in care and reduce patient no-show rates, many may be turning to patient outreach technology to better connect with patients. But in an industry seeing technology emerge at lightning speed, some medical...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System (UAMS)....

Why Value-Based Care Must Include Shared Decision-Making

by Sara Heath

Shared decision-making, or the practice of an informed patient participating in treatment decisions alongside her clinicians, may seem like a natural patient engagement strategy. After all, shared decision-making integrates the patient into the...

Medication Synchronization Reveals Medication Adherence Barriers

by Sara Heath

Medication Synchronization Reveals Medication Adherence Barriers For patients taking numerous medications, keeping track of those treatments can be tricky, often keeping those patients from achieving full medication adherence. As more patients...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

by Sara Heath

In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider reviews...

Using Patient Education to Enhance ICU Patient Experience

by Sara Heath

The ICU is a scary place for patients and their family caregivers. Patients are a mess of wires and medications, facing what is often a life-threatening condition. Providers are working to treat patients to save their lives in a way that will...

Assessing the Generational Differences in Patient Engagement

by Sara Heath

Creating meaningful patient engagement is a difficult feat for clinicians. Although a litany of patient engagement strategies can ease this job, doctors and nurses still face a wide array of patient personalities that can influence how a patient...

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