PatientEngagementHIT

Care Quality

Consumers Say Patient-Provider Relationship Key to Quality Care

November 15, 2017 - Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician Practices (CAPP) consumer healthcare report. The 2017 Consumer Health Care Priorities Study: What Patients and Doctors Want from the Health Care System report...


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82% of Patients Say Health Information Exchange Ups Care Quality

by Sara Heath

Health information exchanges (HIEs) are gaining popularity among patient populations, with 81 percent of patients saying they would encourage their provider to participate in an HIE, according to a survey from HEALTHeLINK, the HIE provider for...

Creating Positive Patient Experiences in Specialty Care Settings

by Sara Heath

Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital revenue...

Patients Say Healthcare Costs Rising, Care Quality Stays Stagnant

by Sara Heath

You get what you pay for, the saying goes. But in healthcare, patients say healthcare costs are rising with little payoff for improved care quality, according to a recent survey conducted by Kelton Global on behalf of West Healthcare. The survey...

Patients Given Lacking Info for Making Healthcare Decisions

by Sara Heath

Most states do not offer adequate information to assist patients in making healthcare decisions, according to a joint report from Altarum and Catalyst for Payment Reform (CPR). The report includes data about state policies on patient-facing price...

3 Factors Swaying Patient Decisions for Treatment Facilities

by Sara Heath

In the age of healthcare consumerism, patients are increasingly activated in their own healthcare. This includes in making decisions for treatment facilities at which patients wish to receive their care. Patients are largely spending their own...

What is Different Between Patient Experience, Satisfaction?

by Sara Heath

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they...

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment impacted a...

CMS Posts Patient-Centered Rules for Long-Term Care Facilities

by Sara Heath

For the first time since 1991, CMS has revamped its rules for long-term care facilities, working to drive patient-centered care, patient safety, and healthcare quality, according to a press release. One portion of the rule advocates for patient...

AMA: Physicians Must Lead VA Teams for Quality, Care Access

by Sara Heath

Physicians must remain at the head of patient care teams in order to maintain the quality of services available to patients within the Department of Veterans Affairs, says the American Medical Association (AMA) in a public statement. In response...

CMS Hosts Program for Patient Safety, Quality Improvement

by Sara Heath

The Centers for Medicare & Medicaid Services (CMS) are looking for applicants to be a part of a program supporting patient safety in hospitals and care quality improvement. In a blog post, CMS’s acting deputy administrator Patrick Conway,...

Healthcare Execs Focus on Patient Engagement, Population Health

by Sara Heath

Healthcare executives are paying close attention to patient engagement and population health, according to the Advisory Board Company’s Annual Health Care CEO Survey. While the healthcare industry shifts its focus towards value-based and...

How Hospital Environments Affect Patient Satisfaction Levels

by Sara Heath

Hospitals should take a three-pronged approach to improve patient satisfaction and patient experience, according to the American Hospital Association (AHA). In a new publication, Improving the Patient Experience through the Healthcare Physical...

4 Best Practices for Improving Patient-Provider Communication

by Sara Heath

The patient-provider relationship is the cornerstone of patient engagement. When a provider communicates well with her patient, it can help to make the patient feel like a valued member of the care team, thus improving patient satisfaction. Patient-provider...

To Boost Patient Satisfaction, Try a Little Provider Empathy

by Sara Heath

If you’re looking to improve your patient satisfaction levels, physician empathy is key. In a recent study out of Massachusetts General Hospital department of orthopedic surgery, a research team led by David Ring, MD, PhD, found that patients...

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