PatientEngagementHIT

Care Quality

Price Transparency Rules Take Effect, Slated to Empower Patients

January 3, 2019 - As of January 1, 2019, hospitals across the country are responsible for full price transparency, a move that will allow patients to make informed decisions about care access. The mandates come as a part of the 2019 inpatient prospective payment system (IPPS) and long-term care hospital prospective payment system (LTCH PPS) rules, which were finalized in August 2018. Per the IPPS and...


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Patient Experience Drives Patient Loyalty Over Standard Marketing

by Sara Heath

Positive patient experiences trump traditional marketing tools when it comes to building patient loyalty, according to the latest from healthcare consulting firm Press Ganey. In fact, patients are five times more likely to select a...

CMS Program to Support Patient Safety in Nursing Home Care

by Sara Heath

CMS is ramping up its efforts to improve patient safety and care quality in nursing home settings. Through the Civil Money Penalty Reinvestment Program (CMPRP), the agency aims to give nursing home employees and caregivers the tools...

Medicaid Enrollees See Better Patient Experiences, Care Quality

by Sara Heath

Patients with chronic illness who are enrolled in the Medicaid program tend to have better patient experiences than those without insurance coverage, according to a new study from America’s Health Plans (AHIP). Specifically,...

How Does Provider Burnout Impact Patient Care Quality, Care Access?

by Sara Heath

Provider burnout has reached staggering levels, leaving healthcare professionals to consider the impacts the issue will have on patient care quality and care access. “The health care environment—with its packed work days,...

AHRQ Hosts Contest for Patient-Reported Outcomes Measures Apps

by Sara Heath

The Agency for Healthcare Resources and Quality (AHRQ) has launched the Step Up App Challenge aimed at creating patient engagement technologies that collect patient-reported outcomes measures (PROMs). The contest, which offers $250,000 in...

How Nurse Staffing Ratios Impact Patient Safety, Access to Care

by Sara Heath

A Massachusetts ballot question has the healthcare industry debating nurse staff ratios and how they can impact patient safety and patient access to care. The ballot question at hand involves An Act relative to patient safety and hospital...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s...

VA Requests Funds for Veterans Choice Program, Patient Care Access

by Sara Heath

Veterans Affairs Acting Secretary Robert L. Wilkie is calling on Congress to pass funding for the Veterans Choice Program, which aids patient care access for veterans facing extraordinary barriers. The Veterans Choice Program runs serious...

Why Partnering with Patients Is Key to a Culture of Patient Safety

by Sara Heath

When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the...

Consumers Say Patient-Provider Relationship Key to Quality Care

by Sara Heath

Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician...

82% of Patients Say Health Information Exchange Ups Care Quality

by Sara Heath

Health information exchanges (HIEs) are gaining popularity among patient populations, with 81 percent of patients saying they would encourage their provider to participate in an HIE, according to a survey from HEALTHeLINK, the HIE provider...

Creating Positive Patient Experiences in Specialty Care Settings

by Sara Heath

Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital...

Patients Say Healthcare Costs Rising, Care Quality Stays Stagnant

by Sara Heath

You get what you pay for, the saying goes. But in healthcare, patients say healthcare costs are rising with little payoff for improved care quality, according to a recent survey conducted by Kelton Global on behalf of West Healthcare. The...

Patients Given Lacking Info for Making Healthcare Decisions

by Sara Heath

Most states do not offer adequate information to assist patients in making healthcare decisions, according to a joint report from Altarum and Catalyst for Payment Reform (CPR). The report includes data about state policies on...

3 Factors Swaying Patient Decisions for Treatment Facilities

by Sara Heath

In the age of healthcare consumerism, patients are increasingly activated in their own healthcare. This includes in making decisions for treatment facilities at which patients wish to receive their care. Patients are largely spending...

What is Different Between Patient Experience, Satisfaction?

by Sara Heath

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume –...

Exploring Patient Reported Outcomes Measures in Healthcare

by Sara Heath

Patient-reported outcomes measures (PROMs) are a fledgling clinical quality measure in the healthcare industry. Designed to fill information gaps in traditional clinical quality measures, this data serves to measure how a treatment...

CMS Posts Patient-Centered Rules for Long-Term Care Facilities

by Sara Heath

For the first time since 1991, CMS has revamped its rules for long-term care facilities, working to drive patient-centered care, patient safety, and healthcare quality, according to a press release. One portion of the rule advocates for...

AMA: Physicians Must Lead VA Teams for Quality, Care Access

by Sara Heath

Physicians must remain at the head of patient care teams in order to maintain the quality of services available to patients within the Department of Veterans Affairs, says the American Medical Association (AMA) in a public statement. In...

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