PatientEngagementHIT

Care Quality

Advance Care Planning Improves Quality of Life, Reduces Anxiety

March 19, 2019 - Early interventions and patient-centered advance care planning communication can improve patient-reported outcomes and quality of life for individuals with a serious illness, according to researchers from Dana Farber Cancer Institute. Advance care planning, or communications about patient values, needs, and goals when nearing the end of life, is a key priority in driving positive...


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Patients Say EHR Use Improves Care Quality, Provider Communication

by Sara Heath

Patients say the EHR improves their care quality and patient-provider communications, but concerns about security and data accuracy remain, according to a data note from the Kaiser Family Foundation. The note, which included survey...

CMS Updates Nursing Home Compare Site with Care Quality Data

by Sara Heath

CMS has announced updates to the Nursing Home Compare website to provide patients and family members with better data for healthcare decision-making. The changes, which will go into effect in April, aim to provide more complete and...

Healthcare Mergers, Integration Detract from Patient Satisfaction

by Sara Heath

Healthcare mergers and acquisitions may not take away from clinical care quality, but they do have a negative impact on overall patient satisfaction and patient perception of care, according to a study from the Rice University Baker...

More Nurse Practitioners Slated to Meet Patient Care Access Needs

by Sara Heath

Nurse practitioners are making their mark on patient care access as more NPs flood the healthcare jobs market, according to the 2018 National Nurse Practitioner Sample Survey from the American Association of Nurse Practitioners. The...

Wilkie: VA Care Access Standards Boost Quality, Not Privatization

by Sara Heath

The Department of Veterans Affairs (VA) will be revamping its patient care access standards as a part of the 2018 MISSION Act, a move the agency says will promote better patient care, not VA privatization, according to a recent statement...

Patient Satisfaction of Telehealth Hinges on Convenience, Quality

by Sara Heath

Telehealth is a considerable driver of patient satisfaction, meeting patient expectations for convenient care access and care quality, according to new data from Massachusetts General Hospital. In fact, patient approval for telehealth may...

Price Transparency Rules Take Effect, Slated to Empower Patients

by Sara Heath

As of January 1, 2019, hospitals across the country are responsible for full price transparency, a move that will allow patients to make informed decisions about care access. The mandates come as a part of the 2019 inpatient prospective...

Patient Experience Drives Patient Loyalty Over Standard Marketing

by Sara Heath

Positive patient experiences trump traditional marketing tools when it comes to building patient loyalty, according to the latest from healthcare consulting firm Press Ganey. In fact, patients are five times more likely to select a...

CMS Program to Support Patient Safety in Nursing Home Care

by Sara Heath

CMS is ramping up its efforts to improve patient safety and care quality in nursing home settings. Through the Civil Money Penalty Reinvestment Program (CMPRP), the agency aims to give nursing home employees and caregivers the tools...

Medicaid Enrollees See Better Patient Experiences, Care Quality

by Sara Heath

Patients with chronic illness who are enrolled in the Medicaid program tend to have better patient experiences than those without insurance coverage, according to a new study from America’s Health Plans (AHIP). Specifically,...

How Does Provider Burnout Impact Patient Care Quality, Care Access?

by Sara Heath

Provider burnout has reached staggering levels, leaving healthcare professionals to consider the impacts the issue will have on patient care quality and care access. “The health care environment—with its packed work days,...

AHRQ Hosts Contest for Patient-Reported Outcomes Measures Apps

by Sara Heath

The Agency for Healthcare Resources and Quality (AHRQ) has launched the Step Up App Challenge aimed at creating patient engagement technologies that collect patient-reported outcomes measures (PROMs). The contest, which offers $250,000 in...

How Nurse Staffing Ratios Impact Patient Safety, Access to Care

by Sara Heath

A Massachusetts ballot question has the healthcare industry debating nurse staff ratios and how they can impact patient safety and patient access to care. The ballot question at hand involves An Act relative to patient safety and hospital...

Raising Patient Satisfaction Scores as a Component of Quality Care

by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s...

VA Requests Funds for Veterans Choice Program, Patient Care Access

by Sara Heath

Veterans Affairs Acting Secretary Robert L. Wilkie is calling on Congress to pass funding for the Veterans Choice Program, which aids patient care access for veterans facing extraordinary barriers. The Veterans Choice Program runs serious...

Why Partnering with Patients Is Key to a Culture of Patient Safety

by Sara Heath

When a patient visits a hospital, she has the expectation that she will be treated with empathy, respect, and clinical excellence. At the core of each of these elements is the understanding that she will be safe. But all too often, the...

Consumers Say Patient-Provider Relationship Key to Quality Care

by Sara Heath

Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician...

82% of Patients Say Health Information Exchange Ups Care Quality

by Sara Heath

Health information exchanges (HIEs) are gaining popularity among patient populations, with 81 percent of patients saying they would encourage their provider to participate in an HIE, according to a survey from HEALTHeLINK, the HIE provider...

Creating Positive Patient Experiences in Specialty Care Settings

by Sara Heath

Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital...

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