PatientEngagementHIT

CMS Star Rating

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

June 14, 2018 - CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the agency has decided to delay Star Ratings updates amid industry feedback that the Star Ratings methodology is not representative of true patient satisfaction. Last...


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CMS Adds Star Ratings, More Data to Physician Compare Website

by Sara Heath

CMS has made changes to its Physician Compare website, updating the tool with 2016 data and adding star ratings to demonstrate clinical quality. These moves are a part of the agency’s efforts to give patients access to clinical quality...

VA Must Vet Resources Aiding Patient Treatment Decisions

by Sara Heath

The VA’s care quality transparency on Hospital Compare and its own website help inform patient treatment decisions, found a recent report from the Government Accountability Office (GAO). However, the agency must do more to ensure the accuracy...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

by Sara Heath

CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice President...

CMS Hospice Compare Site Displays Patient Satisfaction Scores

by Sara Heath

CMS has released its Hospice Compare website to help patients and their families make care decisions based on quality and patient satisfaction data. CMS is displaying quality of care and patient satisfaction information in an easy-to-understand...

How to Effectively Use the CMS Hospital Quality Star Ratings

by Sara Heath

Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where to...

How Healthcare Pros Measure Patient Engagement, Satisfaction

by Sara Heath

As a part of the industry push for value-based healthcare, healthcare professionals are facing calls to improve patient engagement. However, patient engagement as a practice is difficult to define and difficult to measure. To work towards achieving...

CMS Updates Quality Compare Sites for Patient Health Decisions

by Sara Heath

CMS has launched two new healthcare quality compare websites and will be implementing updates to several existing ones to better inform patients making health decisions, according to an agency blog post. The post, authored by CMS Acting Principal...

GAO: Improve Usability, Info on CMS Nursing Home Compare Site

by Sara Heath

The CMS Nursing Home Compare website could benefit from updates that improve usability and better inform patient care decisions, according to the Government Accountability Office (GAO). In a recent audit, GAO found that the Nursing Home Compare...

4 Fixes to Improve Hospital Environment, Patient Satisfaction

by Sara Heath

When approaching the issue of patient satisfaction, healthcare leaders often focus on the patient-provider relationship. However, improvements in hospital environments may also have a great impact on the patient experience and satisfaction with...

CMS Updates Nursing Home Star Ratings for Quality Transparency

by Sara Heath

The Centers for Medicare & Medicaid Services has released an updated set of quality star ratings for nursing homes in an effort to boost quality transparency and support patient decision-making. According to a press release, these updates...

Patient Advocates Defend CMS Hospital Star Ratings Release

by Sara Heath

The National Partnership for Women & Families has spoken up in defense of the newly-released CMS hospital star ratings, calling it a “huge step forward” for patient empowerment. In a public statement, the National Partnership...

CMS Hospital Star Ratings Release Met with Provider Dismay

by Sara Heath

The latest batch of CMS Hospital Star Ratings are now available, but healthcare providers are not entirely satisfied with the effort to increase data transparency and assist patient decision-making. In a CMS blog post, Kate Goodrich, MD, MHS,...

How CMS Hospital Star Ratings Impact Patient Satisfaction

by Sara Heath

In an effort to increase patient satisfaction transparency and boost consumer empowerment in making treatment decisions, the Centers for Medicare & Medicaid Services created the hospital star ratings system as a part of their Hospital Compare...

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