Patient Communication

Best Practices for Improving Patient-Provider Communication

by Sara Heath

Patient-provider communication is at the forefront of the healthcare experience. Good communication has far-reaching impacts ranging from poor patient satisfaction to a misunderstanding of treatments...

How Can Hospitals Measure Family Experience with Communication?

by Sara Heath

What would it take to improve the family experience and provider communication? While there’s still no magic elixir to create the perfect provider relationship, scientists at the Regenstrief Institute say family experience...

What’s The Best Way to Discuss Value-Based Care with Patients?

by Sara Heath

There might be a right and a wrong way to discuss value-based care with patients, with new data from advocacy group United States of Care showing that terms like “quality-focused care” are...

1 in 5 Women Have Bad Patient Experience in Maternity Care

by Sara Heath

The maternal health crisis encompasses more than just the nation’s growing maternal mortality rate. New data from the Centers for Disease Control & Prevention shows that nearly one in five...

How Common Is Medical Misinformation Spread by Physicians?

by Sara Heath

Although the number of doctors spreading medical misinformation is small, new data looking particularly at COVID-19-related misinformation reveals that providers have a broad reach with their...

YouTube Revamps Medical Misinformation Guidelines for Video Content

by Sara Heath

YouTube is continuing its efforts to combat online medical misinformation by further clarifying how it will assess online video content. The Google-owned social media platform said it will zero in on...

How Healthcare Can Overcome Shared Decision-Making Challenges

by Sara Heath

A new position paper from the American Heart Association (AHA) is calling to address key challenges to shared decision-making in patient engagement. Particularly, the paper authors said healthcare...

What Is the Difference Between Organizational & Personal Health Literacy?

by Sara Heath

Healthcare providers looking into the concept of health literacy need to be aware of its two key caveats: organizational health literacy and personal health literacy. In its latest update, Healthy People, an initiative under the...

Same Home Care Nurse May Cut Hospital Readmissions for LEP Patients

by Sara Heath

Organizations looking to cut down on hospital readmissions among their limited English proficiency (LEP) populations getting home-based care may consider deploying the same nurse for every visit,...

Patient Trust in Public Health Messaging Videos Depends on Diversity

by Sara Heath

Informative videos have long been a key part of public health messaging, and new data from NYU Grossman School of Medicine is giving insights into how to increase patient trust in those videos,...

Low Trust, Bias Taint Shared Decision-Making for Black Patients

by Sara Heath

Implicit bias and racism in patient-provider communication are hampering shared decision-making, a new qualitative study in JAMA Network Open reported. The study, which detailed responses from...

Can Emojis Enhance Patient-Provider Communication?

by Sara Heath

Three researchers from UC Riverside think using emojis could enhance patient-provider communication, especially among underrepresented patient populations. Writing in JAMA Network Open commentary, the...

Trans Patient Experience Marked by Healthcare Access Woes

by Sara Heath

Nearly one in five trans adults said they’ve been refused care by a healthcare provider, according to a new KFF report, a sign of the everyday discrimination and healthcare access challenges...

Strategically Implementing Technology for Follow-Up Care Engagement

by Sara Heath

Close to 45,000 emergency department visits means a lot of phone calls for follow-up care and engagement. But that’s been the reality at SUNY Downstate Health Sciences University, where just two nurses are in charge of calling...

How Vanderbilt Logged 1M Patient-Reported Outcome Measures (PROMs)

by Sarai Rodriguez

As the healthcare world gradually shifts its focus toward patient-centered care, Vanderbilt's clinician-patient communications tool has achieved a significant milestone, recording its millionth...

Enhancing Patient Engagement through Shared Decision-Making

by Sara Heath

Trends of healthcare consumerism are extending beyond just how patients shop for and access healthcare; they are also impacting the patient-provider relationship, with more patients saying they want to be involved in their medical care. As...

Patients Overburdened with Care Coordination Hurts Patient Experience

by Sara Heath

A new poll from the American Academy of Physician Associates (AAPA) shows that care coordination has become a second job for many patients, something AAPA experts said is becoming a major pitfall for...

Medical TikTok Runs Rampant with Medical Misinformation

by Sara Heath

Healthcare providers are already aware of the risk of medical misinformation on social media sites, but a new study from researchers at the University of Arizona College of Medicine showed just how...

Question Prompts May Guide Deeper Patient-Provider Communication

by Sara Heath

Healthcare providers looking to deepen meaningful patient-provider communication may consider prompting their patients to ask them questions, a new JAMA Network Open study indicated. The study, which...

Are AI Chatbots, ChatGPT the Solution to Healthcare’s Empathy Problem?

by Sara Heath

Chatbots and ChatGPT are almost 10 times more empathetic when answering patient queries than clinicians are, according to a new JAMA Internal Medicine report, signaling the utility of these tools for...