Provider Communication

Low-Income Patients Cite Financial, Cultural Barriers to Care

January 18, 2017 - Low-income and otherwise vulnerable patients are facing barriers to accessing their healthcare, citing lack of cost transparency and insufficient language assistance as primary issues, according to a recent survey conducted by Oliver Wyman and the Altarum Institute, funded by the Robert Wood Johnson Foundation. The survey of nearly 4,000 respondents focused on low-income patients, Medicaid...


4 Healthcare Pros Share their 2017 Patient-Centered Care Goals

by Sara Heath

In the spirit of New Year’s Resolutions, healthcare professionals are making their own patient-centered care goals for 2017. But while New Year’s Resolutions typically fall by the wayside after a period of time, it’s likely...

Can Artificial Intelligence Coaches Boost Patient Engagement?

by Sara Heath

Virtual health coaches driven by artificial intelligence can improve patient-provider communication in the clinic setting by helping to activate patients in their care and encourage them to initiate healthy lifestyle discussions with their clinicians,...

Access to Care, Communication Aid Chronic Disease Patients

by Sara Heath

Chronic disease patients tend to experience more healthcare challenges and incur higher costs, but with strong patient-provider communication and more convenient access to care, healthcare professionals can help mediate those issues, according...

Are mHealth, Health IT Good for Patient-Provider Relationships?

by Sara Heath

mHealth and other health technologies may be the key to improving patient-provider relationships by drawing them closer together between office visits, according to the authors of a recent opinion piece in Physician Medicine and Rehabilitation,...

Patient-Provider Communication Strategy May Boost Education

by Sara Heath

The Agency for Healthcare Research and Quality (AHRQ) has released a new guide for patient teach-back strategies, which could improve patient education and provider communication. During patient teach-back, providers explain patient medical conditions,...

How PCPs Can Improve Mental Health Communication, Care Value

by Sara Heath

In order to improve communication about mental health issues and raise the quality of primary care, providers should consider taking their time with the patient and letting the patient guide the conversation, indicates a study published in the...

Patient-Provider Interaction Top Priority for Health Consumers

by Sara Heath

Patient-provider interactions are top-of-mind for healthcare consumers, while use of digital tools isn’t as important, according to the Deloitte 2016 Consumer Priorities in Healthcare Survey. The survey of nearly 1,800 patients asked respondents...

Could Low Provider Morale Affect Patient Healthcare Access?

by Sara Heath

Low job satisfaction and physician morale may be negatively affecting patient healthcare access, shows a Physician Foundation survey report. The survey, administered to nearly 17,000 primary care and specialty physicians, shows that 53.9 percent...

Can Patient Portals Streamline Patient-Provider Communication?

by Sara Heath

Secure messaging functions offered over the patient portal may not help reduce patient telephone calls and provider workloads, according to a study in the Journal of the American Board of Family Medicine. Researchers investigated the potential...

Two-Way Communication Improves Cancer Patient Engagement

by Sara Heath

Care planning and bidirectional communication initiatives may be helpful for improving patient engagement for cancer survivors, according to a study published in JMIR Cancer, but these programs may be difficult to implement and often fail to...

4 Key Steps to Building Strong Patient-Provider Communication

by Sara Heath

Patient-provider communication is an important component of improving patient engagement and patient satisfaction. When providers effectively communicate with their patients, they can both activate the patients in their care and help make them...

How Text Messaging Can Transform Patient-Provider Communication

by Sara Heath

At Cedars-Sinai Medical Center, patient-provider communication is a key part of driving patient engagement. Text messaging may be crucial to pushing that even further. Through a web of patient communications technologies, Cedars-Sinai employees...

How Consumers and Providers See Patient Engagement Differently

by Sara Heath

When it comes to patient engagement, self-care, and other healthcare responsibilities, patients and providers may not be on the same page. A new survey conducted on behalf of Xerox indicates significant differences and interesting contrasts in...

Can Digital Communication, mHealth Boost Patient Satisfaction?

by Sara Heath

Although there is a high rate of patient satisfaction with primary care providers, there is still room for improvement with regard to digital communication and patient engagement technologies, one survey shows. The survey, conducted via Harris...

3 Steps to Building Better Patient Satisfaction, Engagement

by Sara Heath

Stronger patient-provider communication and education initiatives are key to boosting patient satisfaction and shared decision-making, shows a recent study conducted by FAIR Health. The study, which surveyed a sample of 1,000 adults regarding...

AHRQ Patient-Centered Toolkit to Boost Provider Communication

by Sara Heath

The Agency for Healthcare Research and Quality has created a new patient-centered toolkit helping to support patient-provider communication following adverse hospital events. The federal agency this week announced the release of the Communication...

How Does Physician Behavior Affect Patient Decision-Making?

by Sara Heath

Doctors need to determine a way by which they can incorporate goal-setting conversations into primary care as a way to boost shared patient decision-making, shows a study recently published in the Annals of Family Medicine. The study took two...

Including Family Caregivers in Patient Engagement Strategies

by Sara Heath

Seldom do patients approach their healthcare alone, but rather seek support from a network of caregivers, family, and friends. As such, providers need to understand how these individuals fit into patient engagement strategies. Below,

Why Some Providers Struggle with Advanced Care Planning Talks

by Sara Heath

Although an overwhelming majority of healthcare providers agree that advanced care planning is critical for adequate and ethical patient care, only a small number of them are actually engaging patients in these kinds of conversations. In a new...


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