PatientEngagementHIT

Patient Engagement Measures

Real-Time Patient Experience Surveys Key for Practice Improvement

June 20, 2018 - Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare organizations are increasingly recognizing the importance of measuring patient experience and improving on those metrics. With more riding on higher satisfaction...


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CMS Hits Pause on Patient Satisfaction Star Ratings Updates

by Sara Heath

CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the agency has...

Understanding Patient Relationship Codes in MACRA, QPP

by Sara Heath

In January 2018, the Centers for Medicare & Medicaid Services (CMS) announced optional reporting for patient relationship codes that would define the purposes for which a clinician treated a patient. Healthcare professionals should opt into...

Hospital Patient Safety Efforts Reduce Hospital Conditions by 8%

by Sara Heath

Patient safety is improving nationwide, as hospital-acquired condition rates go down by 8 percent between 2014 and 2016, according to the latest numbers from the Agency for Healthcare Research and Quality (AHRQ). Between 2014 and 2016, hospitals...

NCQA Testing Patient-Centered Outcomes Measures in Value-Based Care

by Sara Heath

The National Committee for Quality Assurance (NCQA) is teaming up with four healthcare providers and payers across the country to test new patient-centered outcomes measures. The project, funded by the John A. Hartford Foundation and The SCAN...

How Do Healthcare Pros Feel About Online Provider Reviews?

by Sara Heath

In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare websites,...

CMS Calls for Hospital Price Transparency Mandates in Proposed Rule

by Sara Heath

CMS has proposed updates to its payment programs that could require healthcare organizations to offer price transparency to patients, allowing patients to make well-informed treatment decisions in a time during which patients face high financial...

Leapfrog Ratings Mark Efforts to Improve Patient Safety Initiatives

by Sara Heath

The Leapfrog Group has published its Spring 2018 Hospital Safety Grades, finding that nearly one-third of hospitals across the country are achieving highest marks for patient safety initiatives. The biannual assessment of nearly 2,500 general...

How Do Patients Use Online Provider Reviews for Care Decisions?

by Sara Heath

Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known refuge for...

Negative Online Reviews Don’t Equate to Low Patient Satisfaction

by Sara Heath

Doctors with negative online reviews don’t usually perform poorly on comprehensive patient satisfaction surveys, highlighting a disparity between online physician review websites and traditional patient experience measures, according to...

Does Patient Condition Influence Patient Experience Scores?

by Sara Heath

Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors that...

Strategic Goals Need Alignment to Drive Quality Patient Experience

by Sara Heath

Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report from Press...

Compassion, Doc Communication Create Positive Patient Experience

by Sara Heath

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management Association...

Understanding Consumerism in Healthcare, Patient Empowerment

by Sara Heath

Consumerism in healthcare is here to stay, but the industry needs some fixes to drive patient empowerment and assist patients who face growing financial responsibility, according to a policy brief from healthcare researchers at Rice University....

Long Appointment Wait Time a Detriment to High Patient Satisfaction

by Sara Heath

Long appointment wait times are emerging as major impediments to a quality patient experience, so much so that nearly one in five patients have switched providers when a wait time has become too long, according to the 9th Annual Vitals Wait Time...

Maintaining Patient Access to Care During Natural Disasters

by Sara Heath

As communities across the country are hit with natural disasters, healthcare organizations must create contingency plans to help preserve patient access to care during disaster recovery. According to new research published in the Journal of the...

How Does Social Media Impact Perceived Provider Professionalism?

by Sara Heath

As social media continues to permeate the healthcare space, providers are increasingly creating their own professional profiles to connect with patients and offer better patient education. It is important that clinicians maintain provider professionalism...

Hospital Doc Review Sites Yield Higher Patient Satisfaction Scores

by Sara Heath

Clinicians often fare better on hospital-issued patient satisfaction surveys and online provider review websites, according to a recent study presented at the American Academy of Orthopedic Surgeons Annual Meeting in New Orleans. The study, published...

NQF Publishes Playbook on Shared Decision-Making in Healthcare

by Sara Heath

The National Quality Forum (NQF) is calling for healthcare experts and policymakers to integrate shared decision-making as a standard of care. Shared decision-making helps support better patient engagement and integrates the patient as a member...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System (UAMS)....

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