Patient Engagement Measures

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How Can Health Pros Measure Rural Patient Access to Care?

by Sara Heath

A new report from the National Quality Forum Measure Applications Partnership underscores the importance of quality measures targeted specifically at rural health and patient access to care. The report focuses on the matters that are most...

RAND Tool Lists Hospital Rankings Based on Patient Preference

by Sara Heath

Hospital rating tools should allow patients to rank organizations based off the quality metrics that are important to patients themselves, according to researchers from the RAND Corporation. Such functionality is essential for integrating...

Distinguishing and Defining Top Patient Engagement Keywords

by Sara Heath

As healthcare professionals continue to focus on patient engagement, they face an onslaught of varying and often confusing terminology. Between phrases that sound the same and phrases that sound like they should mean the same thing, it is...

Why Quality Measures Must Reflect Patient Values, Care Experience

by Sara Heath

Delivering quality care and creating high-value hospital encounters is essential to a positive patient experience. Understanding how to measure value will help target organization efforts. But how does the medical industry ensure quality...

What Are the Top Patient Engagement Measures in Value-Based Care?

by Sara Heath

With more providers turning to patient engagement to drive success in their value-based care models, they are working to tie those initiatives to actionable results. To meet that need, providers are tapping a variety of patient engagement...

Real-Time Patient Experience Surveys Key for Practice Improvement

by Sara Heath

Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare...

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

by Sara Heath

CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the...

Understanding Patient Relationship Codes in MACRA, QPP

by Sara Heath

In January 2018, the Centers for Medicare & Medicaid Services (CMS) announced optional reporting for patient relationship codes that would define the purposes for which a clinician treated a patient. Healthcare professionals should opt...

Hospital Patient Safety Efforts Reduce Hospital Conditions by 8%

by Sara Heath

Patient safety is improving nationwide, as hospital-acquired condition rates go down by 8 percent between 2014 and 2016, according to the latest numbers from the Agency for Healthcare Research and Quality (AHRQ). Between 2014 and 2016,...

NCQA Testing Patient-Centered Outcomes Measures in Value-Based Care

by Sara Heath

The National Committee for Quality Assurance (NCQA) is teaming up with four healthcare providers and payers across the country to test new patient-centered outcomes measures. The project, funded by the John A. Hartford Foundation and The...

How Do Healthcare Pros Feel About Online Provider Reviews?

by Sara Heath

In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare...

CMS Calls for Hospital Price Transparency Mandates in Proposed Rule

by Sara Heath

CMS has proposed updates to its payment programs that could require healthcare organizations to offer price transparency to patients, allowing patients to make well-informed treatment decisions in a time during which patients face high...

Leapfrog Ratings Mark Efforts to Improve Patient Safety Initiatives

by Sara Heath

The Leapfrog Group has published its Spring 2018 Hospital Safety Grades, finding that nearly one-third of hospitals across the country are achieving highest marks for patient safety initiatives. The biannual assessment of nearly 2,500...

How Do Patients Use Online Provider Reviews for Care Decisions?

by Sara Heath

Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known...

Negative Online Reviews Don’t Equate to Low Patient Satisfaction

by Sara Heath

Doctors with negative online reviews don’t usually perform poorly on comprehensive patient satisfaction surveys, highlighting a disparity between online physician review websites and traditional patient experience measures, according...

Does Patient Condition Influence Patient Experience Scores?

by Sara Heath

Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors...

Strategic Goals Need Alignment to Drive Quality Patient Experience

by Sara Heath

Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report...

Compassion, Doc Communication Create Positive Patient Experience

by Sara Heath

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management...

Understanding Consumerism in Healthcare, Patient Empowerment

by Sara Heath

Consumerism in healthcare is here to stay, but the industry needs some fixes to drive patient empowerment and assist patients who face growing financial responsibility, according to a policy brief from healthcare researchers at Rice...


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