PatientEngagementHIT

Patient Engagement Measures

How Do Patients Use Online Provider Reviews for Care Decisions?

April 16, 2018 - Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known refuge for patients wanting to share their healthcare experiences, good and bad. Online provider websites have garnered a somewhat negative reputation among providers...


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Negative Online Reviews Don’t Equate to Low Patient Satisfaction

by Sara Heath

Doctors with negative online reviews don’t usually perform poorly on comprehensive patient satisfaction surveys, highlighting a disparity between online physician review websites and traditional patient experience measures, according to...

Does Patient Condition Influence Patient Experience Scores?

by Sara Heath

Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors that...

Strategic Goals Need Alignment to Drive Quality Patient Experience

by Sara Heath

Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report from Press...

Compassion, Doc Communication Create Positive Patient Experience

by Sara Heath

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management Association...

Understanding Consumerism in Healthcare, Patient Empowerment

by Sara Heath

Consumerism in healthcare is here to stay, but the industry needs some fixes to drive patient empowerment and assist patients who face growing financial responsibility, according to a policy brief from healthcare researchers at Rice University....

Long Appointment Wait Time a Detriment to High Patient Satisfaction

by Sara Heath

Long appointment wait times are emerging as major impediments to a quality patient experience, so much so that nearly one in five patients have switched providers when a wait time has become too long, according to the 9th Annual Vitals Wait Time...

Maintaining Patient Access to Care During Natural Disasters

by Sara Heath

As communities across the country are hit with natural disasters, healthcare organizations must create contingency plans to help preserve patient access to care during disaster recovery. According to new research published in the Journal of the...

How Does Social Media Impact Perceived Provider Professionalism?

by Sara Heath

As social media continues to permeate the healthcare space, providers are increasingly creating their own professional profiles to connect with patients and offer better patient education. It is important that clinicians maintain provider professionalism...

Hospital Doc Review Sites Yield Higher Patient Satisfaction Scores

by Sara Heath

Clinicians often fare better on hospital-issued patient satisfaction surveys and online provider review websites, according to a recent study presented at the American Academy of Orthopedic Surgeons Annual Meeting in New Orleans. The study, published...

NQF Publishes Playbook on Shared Decision-Making in Healthcare

by Sara Heath

The National Quality Forum (NQF) is calling for healthcare experts and policymakers to integrate shared decision-making as a standard of care. Shared decision-making helps support better patient engagement and integrates the patient as a member...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System (UAMS)....

Why Value-Based Care Must Include Shared Decision-Making

by Sara Heath

Shared decision-making, or the practice of an informed patient participating in treatment decisions alongside her clinicians, may seem like a natural patient engagement strategy. After all, shared decision-making integrates the patient into the...

Do TV Medical Dramas Skew Patient Perceptions of Quality Care?

by Sara Heath

Medical dramas on television are obscuring patient perceptions of quality care and expectations of a positive hospital experience, creating what some researchers are calling the “Grey’s Anatomy” effect, according to a new report...

Assessing CAHPS Surveys, Patient Satisfaction with Machine Learning

by Sara Heath

A machine learning approach to understanding CAHPS survey responses may help health plans and organizations make targeted approaches to improving patient satisfaction, according to a recent report from Decision Point. The report, “Impacting...

How Family Engagement Programs Support Clinical Outcomes Measures

by Sara Heath

Intermountain Healthcare’s program to support family engagement in patient care has resulted in improved clinical outcomes measures such as preventable hospital readmissions, according to new data. The research, published in the journal...

Overcoming the Top Patient-Reported Outcomes Measures Challenges

by Sara Heath

Healthcare professionals are increasingly noting the value of patient-reported outcomes measures (PROMs) to supporting patient-centered healthcare. But when it comes to PROMs challenges abound, keeping some organizations from fully integrating...

How Do Online Provider Review and Quality Care Scores Align?

by Sara Heath

Online provider review scores do not always match up to traditional hospital quality rankings, likely because patients discuss customer service and patient satisfaction issues when leaving an online review, according to a report from Vanguard...

3 Things to Know to Conduct a Community Health Needs Assessment

by Sara Heath

As more non-profit hospitals gear up for a new year of addressing the social determinants of health, they have begun issuing notices for completing their community health needs assessments (CHNAs). From Illinois to New Jersey, healthcare organizations...

Assessing the Outcomes, Successes of Community Health Programs

by Sara Heath

Community health program leaders need to develop better measures to assess the success and efficacy of projects that address the social determinants of health, according to a study recently published in Health Affairs. Community health has been...

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