PatientEngagementHIT

Patient Engagement Measures

Patients Concerned About Financial Responsibility, Health Costs

October 10, 2017 - Growing patient financial responsibility and health costs are key concerns for patients, with 90 percent expressing worry about affording their own treatments, according to the 2017 Physicians Foundation Patient Survey. The biennial survey of over 1,700 adult patients revealed that healthcare costs are becoming a major topic of conversation for patients. Eighty-nine percent of patients are...


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AHA Doubts Readiness of Hospital Quality Star Ratings Updates

by Sara Heath

CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice President...

Clinician Empathy a Key, Teachable Skill in Medical Education

by Sara Heath

Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University of Chicago....

What is the Patient Activation Measure in Patient-Centered Care?

by Sara Heath

Patient activation is a key concept in the push for patient-centered care, but is often conflated with the notion of driving patient engagement. However, patient activation is its own quantifiable concept supported by the patient activation measure...

How Race Affects Patient Activation Impact on Hospital Readmission

by Sara Heath

High patient health literacy leads to better patient activation and reduces the likelihood of preventable hospital readmissions, according to a group of researchers from Boston University. However, racial disparities exist, emphasizing a need...

How to Create, Conduct Community Health Needs Assessments

by Sara Heath

Healthcare organizations working toward addressing the social determinants of health are using community health needs assessments (CHNAs) to determine the best path forward. From uncovering community health and social woes to identifying viable...

How Health Centers Measure the Social Determinants of Health

by Sara Heath

Most health centers serving safety net patients measure the social determinants of health in a similar way, making the process uniform and conducive to wide-spread intervention, according to a study published in the Journal of the American Board...

Defining Avoidable Visits to Drive Affordable Patient ED Access

by Sara Heath

The criteria for an avoidable emergency department visit is far too broad, leading industry leaders to limit access to affordable patient ED access, according to a new study on ED utilization. The study also suggested that patients need more...

NQF: Add Patient Voice into Patient Reported Outcomes Measures

by Sara Heath

An analysis of online patient communities has shown that healthcare professionals usually don’t look at what matters most to patient satisfaction. This is a huge development for patient reported outcomes (PROs) measures, according to the...

Financial Incentives Encourage HIV Patients to Access Treatment

by Sara Heath

Patients become more likely to access treatment when there is money to be gained, according to research published in the Journal of the American Medical Association. These recent findings add to the growing literature indicating that financial...

How to Reconcile Quality Patient Experience, Patient Satisfaction

by Sara Heath

In some hospitals, patients can walk in to see a harpist playing in the lobby. Other hospitals let patients have the Sunday paper delivered right to their bedside. Although seemingly luxurious, these amenities have actually sparked a debate in...

Top 3 Facts About Patient Engagement Policy Requirements

by Sara Heath

Patient engagement may be a key factor in the shift toward consumer- and patient-centered care, but it also has an important place in the policy requirements that are driving the healthcare industry. From the CMS EHR Incentive Programs, MACRA,...

How to Effectively Use the CMS Hospital Quality Star Ratings

by Sara Heath

Nearly one year ago, CMS released its updated patient satisfaction and hospital quality star ratings. First deployed in 2014, this five-point scale was set to be a patient-facing tool to help healthcare consumers make decisions about where to...

Nurse Communication, Teamwork to Boost Care Experience Scores

by Sara Heath

Healthcare organizations must identify evidence-based strategies to support nurse communications and patient perceptions of caregiver teamwork to improve on patient care experience scores, concluded a new Press Ganey report obtained in an email....

Top 4 Challenges in Driving High Patient Satisfaction

by Sara Heath

Driving high patient satisfaction in healthcare is a challenging task. Patients are complex and unique, each with a different set of needs and preferences. Add to that the growing to-do list for today’s clinicians, and supporting patient...

Public Health Org Aims to Meet Social Determinants of Health

by Sara Heath

Former HHS Acting Assistant Secretary Karen DeSalvo, MD, MPH, MSC, will be co-chairing a new public health institute that will target and engage local health partners to help meet the social determinants of health. The de Beaumont Foundation...

3 Factors Swaying Patient Decisions for Treatment Facilities

by Sara Heath

In the age of healthcare consumerism, patients are increasingly activated in their own healthcare. This includes in making decisions for treatment facilities at which patients wish to receive their care. Patients are largely spending their own...

What is Different Between Patient Experience, Satisfaction?

by Sara Heath

Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they appear to be synonymous – a patient’s hospital experience should be satisfactory, one might assume – they...

Centralized Appointment Scheduling Aids Patient Experience

by Sara Heath

Centralized management tools are critical in healthcare, especially as the industry is increasingly marked by hospital mergers and healthcare acquisitions. Health system leaders can use centralized appointment scheduling to manage multiple patient...

Using Online Reviews to Compare Patient Satisfaction Measures

by Sara Heath

VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care. The study also found that Yelp reviews are an...

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