PatientEngagementHIT

Patient Engagement Technologies

Provider, Patient Views Differ on Healthcare Cost, Tech Use

November 21, 2017 - Providers don’t always have a good grip on patient views, especially with regard to healthcare cost and technology use, according to a recent survey from Conduent Healthcare. The survey of nearly 500 patients and 150 providers across the country showed that providers are not on the same page as patients when it comes to healthcare concerns, especially healthcare costs. Provider respondents...


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Care Coordination Across Provider Networks Creates Patient Trust

by Sara Heath

Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and more...

Is OurNotes the Next Step for OpenNotes, Patient Data Access?

by Sara Heath

Many across the healthcare industry are familiar with OpenNotes, the nationwide movement to grant patient data access to view clinician notes. Now, the researchers behind OpenNotes have developed OurNotes, a similar philosophy that also allows...

VA Unveils Online Appointment Scheduling for Patient Access

by Sara Heath

VA announced the official launch of its online appointment scheduling system, aiding patients in accessing the primary or specialty care appointment that best suits their schedules. The online appointment scheduling system is only available at...

How to Integrate the Patient Voice into Healthcare Decision-Making

by Sara Heath

Adding the patient voice into healthcare decision-making is a critical aspect of practice improvement. With the healthcare industry becoming increasingly more patient-centric, more organizations are focusing on improving the patient experience....

How Can Mental Health Apps Drive Patient-Provider Communication?

by Sara Heath

Advocate Health Care will be rolling out a new study testing the efficacy of a patient-provider communication technology that aids patients living with depression. Developed in partnership with pharma companies Takeda Pharmaceuticals and Lundbeck...

FDA: Medical Device Orgs Must Offer Patient Access to Health Data

by Sara Heath

FDA has issued final guidance to authorized medical device manufacturers, clarifying that it is acceptable for those manufacturers to open patient access to health data for those patients who request access. The guidance states that medical device...

How Motivation Tactics Spark Meaningful Patient Portal Adoption

by Sara Heath

Although most hospitals and providers offer patient portal access, there is still more to be done. Meaningful patient portal adoption is lagging as more providers look to their patient portals asking how to proceed. Ninety-five percent of hospitals...

How to Test Digital Health Literacy in Older Adult Patients

by Sara Heath

Administering digital health literacy assessments via the telephone presents an opportunity to understand older patient internet use and online health information seeking, according to a recent study in the Journal of Medical Internet Research....

How Can Mobile Patient Portals Boost Patient Portal Use Rates?

by Sara Heath

Although nearly 90 percent of hospitals and providers offer patient portal access, true patient portal adoption lingers at around 15 percent, according to Government Accountability Office data. Mobilizing the patient portal allows patients to...

FDA Drafts Provisions to Boost Patient Access to Medical Devices

by Sara Heath

The FDA plans to improve patient access to medical devices by streamlining the agency’s regulatory actions, FDA Commissioner Scott Gottlieb, MD, announced. In a public statement, Gottlieb reiterated the agency’s commitment to improving...

Patient Healthcare Costs Up 30%, Spurs Patient Billing Changes

by Sara Heath

Patients and providers alike are looking for patient-centered billing solutions that will help mitigate the effects of increasing patient healthcare costs, according to a recent report from Black Book. The report covered separate surveys of patients...

What are Facilitators and Barriers to Older Patient Portal Use?

by Sara Heath

Patients over the age of 65 have security and usability concerns that limit patient portal use, but having a doctor or family member help them with the tool can be a portal facilitator, according to a study in the Journal of Medical Internet...

How Patient Outreach Technology Can Support ACO Success

by Sara Heath

When Triad HealthCare Network (THN) became a Medicare Shared Savings Program accountable care organization (ACO) in 2012, the network’s director of accountable care operations, Elissa Langley, knew she and her team would need extensive...

How Digital Bill Pay Aids Patient Financial Responsibility

by Sara Heath

Healthcare professionals are looking for strategies to streamline bill pay processes as patient financial responsibility continues to increase in the industry. Digital bill pay can help organizations improve the consumer bill pay experience....

Determining the Next Steps Following Patient Portal Adoption

by Sara Heath

Following two major regulatory pushes and widespread patient portal adoption in healthcare organizations nationwide, one question remains to be answered: What’s next? In the wake of meaningful use requirements and patient engagement parameters...

Patient Access to Health Data, Patient Portal Use Increases

by Sara Heath

Patient access to health data is becoming a lot easier, but according to experts from AHIMA there is still some work to be done. In a survey presented at AHIMA’s 89th Annual Convention & Exhibit, researchers discussed the growing prevalence...

eClinicalWorks Patient Portal Integrates OpenNotes Data Access

by Sara Heath

EHR and patient portal vendor eClinicalWorks now supports OpenNotes on its patient-facing technology, offering patients the ability to view their clinician notes on the portal. The move will allow the nearly 130,000 clinicians using the eClinicalWorks...

Patient, Provider Views Diverge on Consumer Centric Care Priority

by Sara Heath

Consumer centric care and patient engagement are top priorities for over 70 percent of payers and healthcare providers, and yet those efforts are not apparent to patients, according to a survey conducted by OCR International on behalf of Change...

What Do Patients Want in Self-Management mHealth Apps?

by Sara Heath

Patients, providers, and caregivers all must weed through the most valuable self-management mHealth apps as chronic disease management continues to go digital. Not all mHealth apps are created equal, and patients have opinions about which will...

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