Primers

What Does The Weathering Hypothesis Mean to Healthcare?

by Sara Heath

It is nearly impossible for healthcare to address its equity problem without acknowledging the role of the weathering hypothesis, a concept stating that experiences with racism and discrimination can have adverse health consequences. With...

Food Security: Key Dimensions of the Social Determinant of Health

by Sara Heath

Food security is perhaps one of the most commonly discussed social determinants of health, with the medical and public health industries standing poised to address it. According to Healthy People 2030, food insecurity is “a...

What Does Supportive Care Medicine Mean for Patient-Centered Care?

by Sara Heath

With the rise of patient-centered care philosophies, healthcare organizations have learned that they need to do more than order tests and administer treatments. Creating a valuable patient experience means serving the whole person, giving...

Healthcare CRM: Top Uses Cases for Customer Relationship Management

by Sara Heath

Healthcare CRM is taking the industry by storm, with medical organizations tapping customer relationship management platforms to support many of their population health needs. These tools rose to prominence in the 1980s for consumer...

Understanding Education as a Social Determinant of Health

by Sara Heath

Education is a critical social determinant of health, largely because of its outsized impact on income and therefore other SDOH. There’s some clear-cut evidence underscoring the impact education has on overall health and well-being....

What Are Political Determinants of Health & Do They Differ from SDOH?

by Sara Heath

Social determinants of health have become almost something of a catchall term when it comes to the non-clinical factors that impact overall well-being. But drilling that concept down further, some healthcare industry leaders are starting...

What Are HCAHPS Scores, Why Are They Important to Patient Satisfaction?

by Sara Heath

Healthcare is fully embracing the concept of consumerism, and with that comes the need for consumer and patient satisfaction—and reliable ways to measure that experience. Enter HCAHPS, or the Hospital Consumer Assessment of...

Navigating Social Media’s Public Health, Medical Misinformation Problem

by Sara Heath

Healthcare has hit the internet age, with a growing presence on social media becoming all too familiar as the need for public health information gets greater. But within that growth has emerged a new problem: the broad accessibility of...

Understanding Adverse Childhood Experiences, Pediatric SDOH

by Sara Heath

As part of their pursuit of understanding and addressing social determinants of health, medical professionals should also consider adverse childhood experiences (ACEs). According to data from the National Survey of Children’s...

Understanding Proxy Access for the Patient Portal, Privacy Questions

by Sara Heath

A medical encounter rarely only involves the patient; with the rise in family engagement, most patients have at least some loved ones involved in their care, making proxy access a key feature of the patient portal. The patient portal is...

Understanding Neighborhood, Redlining as Social Determinants of Health

by Sara Heath

Neighborhood is yet another in a long list of social determinants of health garnering industry attention. Neighborhood is an expansive social determinant of health that ultimately intersects with numerous other social factors, making it a...

What Is Trauma-Informed Care & How to Deliver It

by Sara Heath

In the healthcare industry’s effort to support health equity, another principle has come to the forefront: trauma-informed care. Trauma-informed care is important for achieving health equity because it helps traditionally...

Understanding Environment, Climate as Social Determinants of Health

by Sara Heath

As the medical industry continues to understand how social determinants of health impact overall wellness, the topics of environment and climate change have come into view. SDOH specifically refer to the environments in which individuals...

Top Health IT Components of Medicine’s Digital Front Door

by Sara Heath

The list of health IT systems included as part of healthcare’s digital front door is growing—fast. For those catching onto the buzzword, it has become clear that unlocking that digital front door requires a curated suite of...

What Is Patient Loyalty, Does It Affect Healthcare Consumerism?

by Sara Heath

Medical professionals are increasingly working to build patient loyalty, in part because of the rapid rise in healthcare consumerism. After all, consumerism in healthcare recognizes the purchasing power patients have now that...

Distinguishing Patient Experience, Patient-Reported Outcomes, and PGHD

by Sara Heath

In the era of patient-centered care, it is critical for medical institutions to collect key insights from the patient. Those insights usually include patient experience data, patient-reported outcomes (PROs), and patient-generated health...

Understanding Trauma-Informed Care, Communication

by Sara Heath

As the medical industry begins to appreciate the diversity of the patient populations it serves—and how that diversity influences care management and outcomes—clinicians now face an...

Breaking Down the Basics of Patient Navigation, Care Coordination

by Sara Heath

Healthcare is more than what happens to a patient inside the four walls of a hospital or clinic; it’s what happens at home, the social services the patient does and does not access, and the...

What Are Omnichannel Patient Engagement Technologies?

by Sara Heath

Add yet another phrase to the list of healthcare buzzwords: omnichannel patient engagement technologies. The rise of the health IT sector, combined with a growing appetite from patients for more...

4 SDOH Driving Health Disparities in Patient Portal Use

by Sara Heath

As patient portal use and access become more commonplace in healthcare, it would be prudent for health IT leaders and clinicians alike to understand the health disparities that can also emerge with...