PatientEngagementHIT

Patient Satisfaction

One in Five Patients Use CMS Star Ratings for Healthcare Decisions

August 2, 2018 - Only about one-fifth of Medicare Advantage beneficiaries are familiar with the CMS star ratings that rank payer coverage, according to a recent HealthMine survey. This finding runs counter to the agency’s intentions for the star ratings to drive patient empowerment in making informed healthcare decisions. In a survey of just under 800 Medicare Advantage members, HealthMine...


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Best Practices for Patient-Centered Appointment Agenda-Setting

by Sara Heath

A new study from the Mayo Clinic showed that doctors only spend about 11 seconds listening to a patient during appointment agenda-setting before interrupting the patient with their own viewpoint. These results point to a need to improve...

Patient Experience, Technology Top the List of CIO Priorities

by Sara Heath

Patient engagement technology and improving the patient experience is top priority for CIOs, as more organizations aim to set themselves apart in the competitive healthcare industry, according to a recent report from Impact Advisors and...

Understanding the Power Hierarchy in Patient-Provider Relationships

by Sara Heath

The ideal patient-provider relationship will always include a mutual respect between both parties that then leads to a healthcare partnership. A true patient-provider partnership can lead to better care outcomes and deliver on value-based...

What Do Patients, Consumers Want in Digital Health Tools?

by Sara Heath

As patients continue to assume the role of healthcare consumer, healthcare providers and payers are beginning to leverage healthcare technology that helps connect patients to their care. Those innovations, when utilized correctly, help...

UNMC Grant to Support Nurse Education, Patient Care Management

by Sara Heath

The University of Nebraska Medical Center (UNMC) has received a four-year, $2.6 million grant from the US Healthcare Resources & Services Administration (HRSA) to help support the role of nurses in patient care...

FDA Calls for Patient Access to Painkillers Amidst Opioid Epidemic

by Sara Heath

Tackling the nationwide opioid crisis requires a nuanced approach that recognizes safe prescribing protocols while still ensuring patient access to painkillers they genuinely need, according to FDA Commissioner Scott Gottlieb. In a...

Top Challenges Impacting Patient Access to Healthcare

by Sara Heath

Patient access to healthcare sets the baseline for all patient encounters with the healthcare industry. When a patient cannot access her clinician, it is impossible to receive medical care, build relationships with her providers, and...

60% of Orgs Use Tools to Monitor Patient Wait Times, Appointments

by Sara Heath

Most healthcare organizations are using wait lists to keep track of growing patient wait times, highlighting some effort to understand the issue, according to a recent MGMA Stat Poll. The survey of 1,300 organization leaders found that 61...

Consumer-Centered Healthcare Improves, Focus on Innovation Key

by Sara Heath

Healthcare organizations are making strides toward more consumer-centered healthcare, putting special focus on better patient access to care and positive hospital experiences. However, more progress is necessary to true evolve into a...

Patients, Providers Cite Health IT as Patient Experience Driver

by Sara Heath

The future of healthcare is digital, with more healthcare organizations recognizing the role health IT can play in improving patient engagement and the patient experience, according to a recent Ernst & Young digital health survey. The...

Real-Time Patient Experience Surveys Key for Practice Improvement

by Sara Heath

Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare...

Health Payers See High Patient Satisfaction Despite Cost Concerns

by Sara Heath

Despite high patient satisfaction with health payers, most healthcare consumers associate high healthcare costs with the insurance market, according to a recent survey from Survata on behalf of HealthEdge. The survey of nearly 2,500...

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

by Sara Heath

CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

by Sara Heath

Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on...

Does EHR Use Detract From Patient-Provider Communication?

by Sara Heath

EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical encounter, according to a survey from...

AHA Launches Strategy for Patient-Centered Care for Aging Patients

by Sara Heath

A patient-centered strategy that accommodates specific patient needs and patient preferences will help health systems adjust to an increasing adult patient population over age 65, according to a new report from the American Hospital...

How Do Healthcare Pros Feel About Online Provider Reviews?

by Sara Heath

In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare...

The 4 Steps to Managing Online Provider Reviews in Healthcare

by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback...

Strong Online Presence Fuels Patient Retention, Patient Satisfaction

by Sara Heath

A strong online presence is becoming increasingly important for a quality patient experience and sparks patient retention and consumer loyalty, as 80 percent of patients use the internet to make decisions about their care, according to a...

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