PatientEngagementHIT

Patient Satisfaction

Assessing CAHPS Surveys, Patient Satisfaction with Machine Learning

February 19, 2018 - A machine learning approach to understanding CAHPS survey responses may help health plans and organizations make targeted approaches to improving patient satisfaction, according to a recent report from Decision Point. The report, “Impacting Perceptions of Healthcare Access & Satisfaction,” is a patient engagement playbook that guides insurance plans through using machine learning...


More Articles

Patient Education for Radiology, Imaging Exams Insufficient

by Sara Heath

Patients and family caregivers are not receiving adequate patient education and preparation prior to an imaging exam, according to research from the Radiology Society of North American (RSNA). The research, published in the journal Radiology,...

NCQA Seeks Public Comment on Proposed HEDIS CAHPS Survey Changes

by Sara Heath

The National Committee for Quality Assurance (NCQA) is seeking public comments on its proposed changes to the Healthcare Effectiveness Data and Information Sets (HEDIS) scores, including amendments to the HEDIS Health Plan CAHPS surveys. NCQA...

Healthcare Organizations Expect to Focus on Consumer Engagement

by Sara Heath

Consumer engagement is the name of the game for health payers and healthcare industry stakeholders, according to a recent report commissioned by Change Healthcare and the Health Care Executive Group (HCEG). The 8th Annual Industry Pulse report...

Transparent Patient-Provider Communication Reduces EHR Errors

by Sara Heath

The ability to acknowledge and be transparent about clinician EHR use is yet another skill clinicians need in their patient-provider communication toolbelts, according to a new study published in the Journal of Medical Internet Research. Health...

Closing Mental Health Care Disparities by Targeting Cultural Needs

by Sara Heath

A culturally-sensitive care intervention that addresses the social determinants of health can reduce the care disparities that often arise between sociocultural groups accessing mental health treatment, according to a group of researchers from...

Patients Favor Compassion, Clinician Empathy Over Low Doc Costs

by Sara Heath

Patients would overwhelmingly select a doctor who displays compassion and clinician empathy over one who is less expensive, according to a recent survey from HealthTap obtained via email. The survey, which questioned both patients and providers...

Patient Engagement Strategies Lack Patient Voice, Consumer Input

by Sara Heath

Healthcare organizations are increasingly recognizing the imperative for patient-centered care in value-based payment models, but very few are adequately incorporating the patient voice into their strategies, according to a recent report from...

How Cultural, Language Barriers Impact Positive Patient Experience

by Sara Heath

Cultural and language barriers keep patients and providers from building strong relationships, posing considerable obstacles to a positive patient experience, according to research published in the Journal of Medical Internet Research. In a changing...

How Do Online Provider Review and Quality Care Scores Align?

by Sara Heath

Online provider review scores do not always match up to traditional hospital quality rankings, likely because patients discuss customer service and patient satisfaction issues when leaving an online review, according to a report from Vanguard...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

by Sara Heath

In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider reviews...

PCPs Enhance Shared Decision-Making, Family Satisfaction in ICU

by Sara Heath

Having a primary care provider (PCP) present to guide shared decision-making in the intensive care unit (ICU) is helpful in improving patient and family satisfaction and enhancing the ICU experience, according to recent data presented in the...

Supporting Patient Treatment Decisions with Compare Websites

by Sara Heath

Michigan patients can now view quality care and outcomes data on a single website to help inform patient treatment decisions thanks to efforts from the Michigan Health & Hospital Association (MHA). The organization has recently launched VerifyMICare.org,...

How Communication, Relationships Impact Patient Satisfaction

by Sara Heath

The patient-provider relationship built within the office setting may have a bigger impact on patient satisfaction scores than patient-provider communication outside of the office setting, says a new report out of the Regenstrief Institute obtained...

Patients Favor Clinical Benefits During Med, Treatment Decisions

by Sara Heath

Patients prefer medications with proven clinical benefits over brand loyalty when making treatment decisions, according to a recent Accenture survey. “Product Launch: The Patient Has Spoken,” surveyed 8,000 patients in the US, UK,...

VA Delivers Positive Patient Experience with End-of-Life Care

by Sara Heath

The patient experience for end-of-life care may be better for veterans treated by the VA rather than for patients covered by fee-for-service Medicare, according to a group of researchers from Stanford Medicine. The study, published recently in...

Opioid Use Associated with Higher Patient Satisfaction Scores

by Sara Heath

Patients using prescription opioids to manage their pain are 32 percent more likely to report high patient satisfaction scores, according to recent research out of Dartmouth-Hitchcock Medical Center. The association between opioid use and patient...

Training Courses Useful for Supporting Patient-Centered EHR Use

by Sara Heath

A patient-centered EHR use training course may be effective in improving patient-provider relationships in the digital health age, according to a study published in the Journal of Medical Internet Research. The EHR has become a mainstay in healthcare,...

Exploring Open Access Scheduling in Patient Access to Care

by Sara Heath

The elusive same-day appointment is top-of-mind for healthcare organizations who are looking to increase convenience and patient access to care. Using open access scheduling processes, facilities and clinics can ensure most, if not all, patients...

Is Patient Experience Data Sufficient for Quality Improvement?

by Sara Heath

EDITOR'S NOTE: This article has been updated with a statement from Press Ganey. Hospital emergency departments are working with insufficient patient experience data that does not accurately portray all patient sentiments, according to a recent...

X

Sign up for our free newsletter:

Our privacy policy

no, thanks

Continue to site...