PatientEngagementHIT

Patient Satisfaction

ICU Culture Key to Nurse Motivation in Family Engagement

June 21, 2017 - ICUs need to develop a culture around strong family involvement in care to drive nurse motivation in family engagement, according to research published in AACN Advanced Critical Care. The healthcare industry is increasingly recognizing the role families and other loved ones play in improving care quality and the patient experience. The investigators conducted their research on the supposition...


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Patient Input Vital for Meaningful Value-Based Care Measures

by Sara Heath

As healthcare continues a value-based, patient-centered trajectory, industry experts must consider patient input in value-based care measures. While healthcare stakeholders know that patient input is a key determinant of quality healthcare, the...

Fewer Vitals Checks Boosts Patient Sleep, Hospital Experience

by Sara Heath

Hospitals can improve patient sleep quality and hospital experience by leaving patients undisturbed during resting hours and only checking vital signs when clinically necessary, according to research published in the journal Patient Experience....

Closing Language, Patient Safety Barriers with Interpreters

by Sara Heath

In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services –...

CMS Proposal Supports Nursing Home Patient Decision-Making

by Sara Heath

CMS has proposed revisions to long-term care facility requirements that would remove rules prohibiting arbitration clauses in facility agreements. The agency intends these revisions to ease provider burden, offer better transparency in the arbitration...

How to Protect Vulnerable Patients from ED Overcharges

by Sara Heath

Minority patients and those who do not have health insurance often face higher emergency department costs compared to other patients, opening the door for policy measures to protect vulnerable patients, according to researchers from Johns Hopkins...

Patients Say Primary Care Access Pushes Health Industry Growth

by Sara Heath

Patients agree that primary care access is key to improving the healthcare industry, and they want to see better support for patients and primary care physicians, according to a survey from Health is Primary, a campaign hosted by Family Medicine...

Is Administrative Data a Quality Patient Satisfaction Measure?

by Sara Heath

Administrative data about healthcare facility characteristics offers some insight into patient satisfaction, helping to inform specific practice improvements, according to a study published in the American Journal of Managed Care. Although many...

Using Onboarding Automation to Drive Specialty Care Access

by Sara Heath

As the healthcare market becomes increasingly competitive, many specialty practices are looking for the safest and most streamlined strategy to increase patient volume. For many facilities, that means turning to onboarding automation, ensuring...

Does Hospital Environment, Culture Affect Family Engagement?

by Sara Heath

Considerations about the hospital environment are an oft-forgotten variable factoring into a positive patient experience and meaningful patient and family engagement. After all, shouldn’t hospitals prioritize quality of care over how “pretty”...

Understanding Mental Barriers to Patient Medication Adherence

by Sara Heath

Clinicians looking to improve medication adherence amongst their chronic illness populations should look beyond the external barriers patients face. Clinicians must also be aware of the emotional and behavioral barriers patients face, according...

Facing Negative Patient Feedback Head-On Key for Success

by Sara Heath

Healthcare organizations are increasingly consulting patient feedback surveys and online reviews as a means to assess patient satisfaction with the care experience. In-office survey platforms that collect patient satisfaction data at the point...

3 Interdependent Variables Defining the Patient Experience

by Sara Heath

Healthcare professionals can define the patient experience by a series of interdependent categories, including facility organization, care outcomes, and healthcare design, according to a study published in the journal Patient Experience. “Today,...

Is Sitting the New Patient Communication Strategy for Nurses?

by Sara Heath

Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down when communicating with patients yield higher...

Lifelong Healthcare Planning Must Trump Advance Care Planning

by Sara Heath

Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session, highlighting...

Patients Prioritize Costs, Convenience when Selecting Docs

by Sara Heath

Healthcare costs and convenience are top of mind for patients when selecting their doctors, according to a report published by locum tenens provider Weatherby Healthcare. In a survey of nearly 500 adult patients, a research team found that 77...

Navy Value-Based Pilot Improves Patient Satisfaction, Outcomes

by Sara Heath

A value-based care strategy from the Navy Bureau of Medicine (BUMED) has proven effective in improving patient satisfaction, outcomes, and care coordination, according to a report published in the New England Journal of Medicine Catalyst. The...

Patients Prefer Email, Patient Portals for Lab Result Alerts

by Sara Heath

Most patients prefer receiving their laboratory results online via email or the patient portal, despite some data privacy and security concerns, according to a study published in the American Journal of Managed Care. In a survey of 200 patients...

Long-Term Care Plans, Engagement Improve Cancer Survivorship

by Sara Heath

Breast cancer survivors who receive written long-term care and engagement plans, and meet individually with self-care coaches experience better clinical outcomes, according to a recent study published in the Journal of Clinical Oncology. With...

Is Yelp an Effective Patient Resource for Treatment Decisions?

by Sara Heath

Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan Institute...

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