PatientEngagementHIT

Patient Satisfaction

Provider, Patient Views Differ on Healthcare Cost, Tech Use

November 21, 2017 - Providers don’t always have a good grip on patient views, especially with regard to healthcare cost and technology use, according to a recent survey from Conduent Healthcare. The survey of nearly 500 patients and 150 providers across the country showed that providers are not on the same page as patients when it comes to healthcare concerns, especially healthcare costs. Provider respondents...


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Care Coordination Across Provider Networks Creates Patient Trust

by Sara Heath

Supporting strong care coordination and teamwork amongst providers is a core aspect of improving the patient experience. Patients want their providers to be on the same page during a hospital stay because it makes patients feel safer and more...

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Patients and providers are on the same page about what constitutes a quality healthcare experience, both stating that a strong patient-provider relationship is key, according to findings from the latest Council of Accountable Physician Practices...

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A one-day training session could be the key to improving patient-provider communication across a hospital or healthcare facility, according to research published in the journal Patient Experience. Patient-provider communication has emerged as...

Creating Positive Patient Experiences in Specialty Care Settings

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Ensuring a positive patient experience is a high priority for healthcare organizations, and for a good reason. A satisfied customer is more likely to return following a good hospital experience, and that is critical for a healthy hospital revenue...

How to Integrate the Patient Voice into Healthcare Decision-Making

by Sara Heath

Adding the patient voice into healthcare decision-making is a critical aspect of practice improvement. With the healthcare industry becoming increasingly more patient-centric, more organizations are focusing on improving the patient experience....

How Do Provider Profiles Influence Patient Care Access Decisions?

by Sara Heath

Do patients make care access decisions based on provider credentials, or on appointment availability? The answer may depend on what kind of provider profile and reviews patients consult, according to one new survey. The review of 1,100 patients...

3 Tips for Nurses to Improve Patient Satisfaction, Experience

by Sara Heath

In an increasingly consumer-driven healthcare landscape, improving patient satisfaction and creating a positive hospital experience are critical goals. Nurses play a huge role in achieving those outcomes. As the main touchpoint for patients,...

Creating Positive Patient Experience in the Emergency Department

by Sara Heath

Understanding patient values and expectations is key to ensuring a positive patient experience in the emergency department, according to a new research from patient experience consulting firm Press Ganey. Performance Insights: Redesigning Healthcare...

Patient Healthcare Costs Up 30%, Spurs Patient Billing Changes

by Sara Heath

Patients and providers alike are looking for patient-centered billing solutions that will help mitigate the effects of increasing patient healthcare costs, according to a recent report from Black Book. The report covered separate surveys of patients...

4 Key Tips to Receive a 5 Star Online Provider Rating

by Sara Heath

Nearly one-quarter (23 percent) of primary care providers have received a one-star rating on Vitals, displaying major patient satisfaction pitfalls in this area of medicine, according to a report from the online provider rating website. Although...

Cancer Care Groups Partner for Better Patient Navigator Services

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The Academy of Oncology Nurse & Patient Navigators (AONN+) and the American Cancer Society (ACS) have formed a strategic national partnership to create comprehensive access to quality patient navigator services. The National Alliance Partnership...

Patient-Provider Communications Suffer from Language Gap Issues

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There is a significant language gap between patients and providers, making it hard for patients with limited English proficiency to have meaningful patient-provider communications, according to a recent survey assessment from Doximity. The survey...

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Healthcare professionals are looking for strategies to streamline bill pay processes as patient financial responsibility continues to increase in the industry. Digital bill pay can help organizations improve the consumer bill pay experience....

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Improving patient satisfaction in the hospital setting can take as little as five minutes, according to researchers from the University of Virginia Health System. Using five minutes to discuss patient well-being and symptoms is enough to improve...

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Communication-and-resolution programs (CRPs) are essential for preserving positive patient experiences following hospital-related injuries or adverse patient safety events. However, not all hospitals are meeting patient expectations in this area,...

Patients Concerned About Financial Responsibility, Health Costs

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Growing patient financial responsibility and health costs are key concerns for patients, with 90 percent expressing worry about affording their own treatments, according to the 2017 Physicians Foundation Patient Survey. The biennial survey of...

Patient, Provider Views Diverge on Consumer Centric Care Priority

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Consumer centric care and patient engagement are top priorities for over 70 percent of payers and healthcare providers, and yet those efforts are not apparent to patients, according to a survey conducted by OCR International on behalf of Change...

Access Falters Amidst Good Patient Primary Care Relationships

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Despite reported positive patient and primary care provider relationships, patients still experience barriers accessing care but see the upsides of urgent and retail care clinic offerings, according to a survey from Mercy Health System of Southeastern...

AHA Doubts Readiness of Hospital Quality Star Ratings Updates

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CMS should not move forward with updating its 2017 Hospital Quality Star Ratings and should scrap the whole system from the Hospital Compare website, according to the American Hospital Association. In a letter from AHA’s Senior Vice President...

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