Patient Satisfaction News and Resources for Healthcare

Younger Patient Preferences Reveal Shift to Retail, Virtual Care

February 14, 2019 - Generational differences in patient preferences and satisfaction are marking a transition toward more non-traditional care models, such as retail clinics, virtual care, and other digital engagement tools, according to a recent Accenture survey. The survey of over 2,000 adult patients revealed significant differences in patient satisfaction patterns between baby boomer patients (defined...

What Is Non-Response Bias in Patient Satisfaction, CAHPS Surveys?

February 05, 2019 by Sara Heath

Patient satisfaction surveys and CAHPS scores are essential metrics that healthcare organizations use to understand their patients’ experiences of care and their next practice improvement moves. But surveying the whole patient...

More Nurse Practitioners Slated to Meet Patient Care Access Needs

January 30, 2019 by Sara Heath

Nurse practitioners are making their mark on patient care access as more NPs flood the healthcare jobs market, according to the 2018 National Nurse Practitioner Sample Survey from the American Association of Nurse Practitioners. The...

Utilizing Online Provider Reviews to Assess Patient Satisfaction

January 28, 2019 by Sara Heath

Online provider reviews and patient satisfaction surveying are not new concepts in healthcare. With consumer-centric care a stalwart in the industry, organizations are using these tools to better understand how to serve their patient...

VA Appointment Wait Times Shrink Shorter Than Private Sector

January 25, 2019 by Sara Heath

Appointment wait times at the Department of Veterans Affairs (VA) are getting better, despite a negative public reputation to the contrary, according to new data published in the Journal of the American Medical Association (JAMA). The...

Implementing Patient-Centered Quality Metrics in Medicaid Plans

January 22, 2019 by Sara Heath

As the healthcare industry continues to embrace value-based payment models that reimburse based on care quality and patient satisfaction, state Medicaid plans are beginning to follow suit. These programs, which cover nearly 72 million...

Patient Satisfaction of Telehealth Hinges on Convenience, Quality

January 18, 2019 by Sara Heath

Telehealth is a considerable driver of patient satisfaction, meeting patient expectations for convenient care access and care quality, according to new data from Massachusetts General Hospital. In fact, patient approval for telehealth may...

Provider Communication Drives Patient Trust in Aging Populations

January 07, 2019 by Sara Heath

As the Baby Boomer generation begins to consume healthcare at an increasingly higher volume, medical providers will need to determine strategies for engaging these patients and gaining patient trust. This will be especially important in...

Patient-Centered Care Key for Pain Management in Opioid Crisis

January 02, 2019 by Sara Heath

An individualized, patient-centered approach to pain management could help improve care outcomes and patient experience while still addressing the opioid crisis, according to a proposed report from the Pain Management Best Practices...

Using Nurse Leader Rounding to Improve Patient Experience

January 02, 2019 by Sara Heath

As healthcare professionals continue to weigh hospital amenities and a luxurious hospital and patient experience, nurse leaders from Lucile Packard Children’s Hospital Stanford, a part of Stanford Children’s Health, have...

Adaptability Key in Consumer-Centered Healthcare, Patient Experience

December 20, 2018 by Sara Heath

As hospitals and health systems face an uncertain future, they will need to be agile and ready to deliver the consumer-centered care that yields positive patient satisfaction and engagement, according to a recent report from NRC...

Patient Experience Drives Patient Loyalty Over Standard Marketing

December 18, 2018 by Sara Heath

Positive patient experiences trump traditional marketing tools when it comes to building patient loyalty, according to the latest from healthcare consulting firm Press Ganey. In fact, patients are five times more likely to select a...

As Health IT Evolves, Patient-Provider Trust Remains Essential

December 10, 2018 by Sara Heath

When the stethoscope was invented in 1816, it was a revolutionary change in medicine. What was once an extremely detailed and intimate conversation between patient and provider suddenly had a new instrument separating them. But although...

Using Patient-Provider Communication for Antibiotic Stewardship

December 05, 2018 by Sara Heath

As the healthcare industry continues to explore the meaning of quality in healthcare, an examination of antibiotic stewardship may come to the forefront. But as antibiotic prescriptions are shown to correlate with patient satisfaction,...

4 Core Principles of Patient-Centered Care, Family Engagement

December 03, 2018 by Sara Heath

Treating patients with respect and incorporating them in all aspects of the healthcare industry will help foster a culture of patient- and family-centered care, according to a position paper published by the American College of...

CMS Program to Support Patient Safety in Nursing Home Care

November 26, 2018 by Sara Heath

CMS is ramping up its efforts to improve patient safety and care quality in nursing home settings. Through the Civil Money Penalty Reinvestment Program (CMPRP), the agency aims to give nursing home employees and caregivers the tools...

Overcoming Challenges of Online Appointment Scheduling Adoption

November 26, 2018 by Sara Heath

Online appointment scheduling software has emerged as a prominent patient engagement technology that improves practice efficiency and patient experiences. Critical to installing these tools is a clear idea of organizational needs,...

Lacking Protocols Hit VHA Clinic Environment, Patient Experience

November 20, 2018 by Sara Heath

The Veterans Health Administration (VHA) does not have adequate measures to assess the physical environment of its facilities, according to a new report from the Government Accountability Office (GAO). This in turn can have negative...

Can Yelp Online Patient Reviews Inform Practice Improvements?

November 16, 2018 by Sara Heath

When it comes to acute care needs, not all care sites are viewed equally, according to new data from the University of Pennsylvania Perelman School of Medicine. Urgent care centers and emergency departments (EDs) both yield patient...

Understanding Population Needs to Target Patient Engagement

October 31, 2018 by Sara Heath

Patient engagement is not a one-size-fits-all endeavor. Instead, organizations should consider the different needs and preferences of their populations to target their patient engagement initiatives, according to a new report from Deloitte...

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