Patient Satisfaction News and Resources for Healthcare

Real-Time Patient Experience Surveys Key for Practice Improvement

June 20, 2018 - Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare organizations are increasingly recognizing the importance of measuring patient experience and improving on those metrics. With more riding on higher satisfaction...

Health Payers See High Patient Satisfaction Despite Cost Concerns

June 15, 2018 by Sara Heath

Despite high patient satisfaction with health payers, most healthcare consumers associate high healthcare costs with the insurance market, according to a recent survey from Survata on behalf of HealthEdge. The survey of nearly 2,500 patients...

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

June 14, 2018 by Sara Heath

CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the agency has...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

June 13, 2018 by Sara Heath

Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on providers...

Does EHR Use Detract From Patient-Provider Communication?

June 06, 2018 by Sara Heath

EHRs may be doing more harm than good during the clinical encounter, as providers continue to assert that the tool takes away limited time for patient-provider communication during the clinical encounter, according to a survey from Stanford Medicine....

AHA Launches Strategy for Patient-Centered Care for Aging Patients

June 04, 2018 by Sara Heath

A patient-centered strategy that accommodates specific patient needs and patient preferences will help health systems adjust to an increasing adult patient population over age 65, according to a new report from the American Hospital Association’s...

How Do Healthcare Pros Feel About Online Provider Reviews?

May 29, 2018 by Sara Heath

In an increasingly consumer-centric healthcare landscape, online provider reviews have become an important gauge to understand patient satisfaction with the healthcare experience. But as more reviews continue to crop up on non-healthcare websites,...

The 4 Steps to Managing Online Provider Reviews in Healthcare

May 23, 2018 by Sara Heath

Online provider reviews have sparked debate across the medical industry as consumer culture in healthcare has prompted more patients to leave online comments. These comments are often to the chagrin of providers, who say feedback doesn’t...

Strong Online Presence Fuels Patient Retention, Patient Satisfaction

May 22, 2018 by Sara Heath

A strong online presence is becoming increasingly important for a quality patient experience and sparks patient retention and consumer loyalty, as 80 percent of patients use the internet to make decisions about their care, according to a recent...

How One Doc Uses Cartoons to Address Social Determinants of Health

May 16, 2018 by Sara Heath

On social media and in the healthcare space, Anita Ravi, MD, is largely known for her patient advocacy and cartoon work depicting the social determinants of health (SDOH) for vulnerable patients and how providers must address those factors to...

Raising Patient Satisfaction Scores as a Component of Quality Care

May 14, 2018 by Sara Heath

At Nemours Children’s Health, improving patient satisfaction scores hasn’t been some long, tedious endeavor. Instead, it’s felt something like a game, engaging the competitive side of each of the health system’s doctors....

How NQF Frames Shared Decision-Making as a Standard of Care

May 07, 2018 by Sara Heath

Shared decision-making has emerged as a key patient engagement strategy for healthcare professionals working to integrate their patients into the overall care team. The practice, which elicits patient preferences for key treatments for certain...

Palliative Care Improves Patient Experience, Cuts Hospital Costs

May 02, 2018 by Sara Heath

Healthcare organizations that deliver timely, patient-centered palliative care can not only improve the patient experience, but also yield lower hospital costs, according to new research from the Icahn School of Medicine at Mount Sinai and Trinity...

Patient Engagement Technology, EHRs Influence Patient Satisfaction

April 23, 2018 by Sara Heath

Use of patient engagement technology, access to full medical records via EHRs, and other digital communication tools are a significant determinants of high patient satisfaction, according to a recent survey from Black Book. Specifically, the...

Appointment Agenda-Setting Tool Boosts Patient Satisfaction

April 19, 2018 by Sara Heath

A one-page questionnaire about patients’ preferred talking points may be an effective strategy for appointment agenda-setting and patient satisfaction, according to research out of Duke University School of Medicine. The questionnaire,...

How Health Orgs Address Wait Times to Raise Patient Satisfaction

April 18, 2018 by Sara Heath

There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey from online...

How Do Patients Use Online Provider Reviews for Care Decisions?

April 16, 2018 by Sara Heath

Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known refuge for...

How Do mHealth, Mobile Health Devices Impact Patient Satisfaction?

April 12, 2018 by Sara Heath

Mobile health devices and mHealth initiatives are strongly correlated with higher patient satisfaction scores, according to a recent survey conducted by Vanson Bourne on behalf of Jamf. The survey of over 600 health IT professionals in Europe...

Doctors’ Humor Helps Boost Patient-Provider Relationships

April 10, 2018 by Sara Heath

When it comes to building a positive patient-provider relationship, it’s true that laughter is the best medicine, found a recent study published in the Journal of the American Board of Family Medicine. Positive patient-provider relationships...

Can Peer Navigators Address the Social Determinants of Health?

April 06, 2018 by Sara Heath

Non-clinical laypeople can effectively connect patients with support programs to help address the social determinants of health, making that service more efficient for managed care organizations (MCOs), according to a recent study in the American...

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