PatientEngagementHIT

Patient Satisfaction

How Health Orgs Address Wait Times to Raise Patient Satisfaction

April 18, 2018 - There are few greater frustrations for patients than waiting an inordinate amount of time to see their provider. In fact, long wait times are one of the top issues negatively impacting patient satisfaction scores. A 2018 patient survey from online provider review website Vitals found that 30 percent of patients face long wait times at their provider offices. Twenty percent of patients said...


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How Do Patients Use Online Provider Reviews for Care Decisions?

by Sara Heath

Online provider reviews are playing an important role in patient decisions about care access, according to a recent survey from Software Advice. These reviews, usually found on websites such as Yelp or Healthgrades, are a well-known refuge for...

How Do mHealth, Mobile Health Devices Impact Patient Satisfaction?

by Sara Heath

Mobile health devices and mHealth initiatives are strongly correlated with higher patient satisfaction scores, according to a recent survey conducted by Vanson Bourne on behalf of Jamf. The survey of over 600 health IT professionals in Europe...

Doctors’ Humor Helps Boost Patient-Provider Relationships

by Sara Heath

When it comes to building a positive patient-provider relationship, it’s true that laughter is the best medicine, found a recent study published in the Journal of the American Board of Family Medicine. Positive patient-provider relationships...

Can Peer Navigators Address the Social Determinants of Health?

by Sara Heath

Non-clinical laypeople can effectively connect patients with support programs to help address the social determinants of health, making that service more efficient for managed care organizations (MCOs), according to a recent study in the American...

Negative Online Reviews Don’t Equate to Low Patient Satisfaction

by Sara Heath

Doctors with negative online reviews don’t usually perform poorly on comprehensive patient satisfaction surveys, highlighting a disparity between online physician review websites and traditional patient experience measures, according to...

Does Patient Condition Influence Patient Experience Scores?

by Sara Heath

Patients with different conditions receive different types of care from their providers, which often leads to disparate patient satisfaction ratings. However, analyses of diverse patient groups show that most patients agree on the factors that...

Strategic Goals Need Alignment to Drive Quality Patient Experience

by Sara Heath

Healthcare organization improvement will require industry leaders to recognize the interdependence between clinical quality, patient safety, workforce engagement, and the patient experience, according to a new strategic insights report from Press...

Compassion, Doc Communication Create Positive Patient Experience

by Sara Heath

Patients overwhelmingly favor healthcare experiences that are compassionate and personal, highlighting that patient satisfaction extends beyond clinical quality, according to a new report from Healthgrades and Medical Group Management Association...

Long Appointment Wait Time a Detriment to High Patient Satisfaction

by Sara Heath

Long appointment wait times are emerging as major impediments to a quality patient experience, so much so that nearly one in five patients have switched providers when a wait time has become too long, according to the 9th Annual Vitals Wait Time...

How to Use Patient Outreach Technology in Patient-Centered Care

by Sara Heath

As medical practices seek to close gaps in care and reduce patient no-show rates, many may be turning to patient outreach technology to better connect with patients. But in an industry seeing technology emerge at lightning speed, some medical...

Can Asking Sexual Orientation Hurt Patient-Provider Communication?

by Sara Heath

Questions about patient sexual orientation or gender identity likely will not harm patient-provider communication, according to new research from the Mayo Clinic. Instead, these questions can better inform providers, enhance patient care, and...

Hospital Doc Review Sites Yield Higher Patient Satisfaction Scores

by Sara Heath

Clinicians often fare better on hospital-issued patient satisfaction surveys and online provider review websites, according to a recent study presented at the American Academy of Orthopedic Surgeons Annual Meeting in New Orleans. The study, published...

Solutions for Reducing Healthcare Appointment Wait Times for Patients

by Sara Heath

Long appointment wait times are an age-old problem in healthcare. While some patients find themselves waiting extraordinary times in the office waiting room, others are waiting days, weeks, or even months to get their foot in the door. Long appointment...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

by Sara Heath

When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System (UAMS)....

FDA, NORD Partner to Understand Patient Experiences with Care

by Sara Heath

The FDA and the National Organization for Rare Diseases (NORD) will partner to create listening sessions during which FDA can learn about patient experiences with rare disease. The program will allow patients to share their perspectives on their...

Clinician EHR Demands Detract from Patient-Provider Relationship

by Sara Heath

Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family Medicine. EHRs have long received mixed...

Do TV Medical Dramas Skew Patient Perceptions of Quality Care?

by Sara Heath

Medical dramas on television are obscuring patient perceptions of quality care and expectations of a positive hospital experience, creating what some researchers are calling the “Grey’s Anatomy” effect, according to a new report...

Assessing CAHPS Surveys, Patient Satisfaction with Machine Learning

by Sara Heath

A machine learning approach to understanding CAHPS survey responses may help health plans and organizations make targeted approaches to improving patient satisfaction, according to a recent report from Decision Point. The report, “Impacting...

Patient Education for Radiology, Imaging Exams Insufficient

by Sara Heath

Patients and family caregivers are not receiving adequate patient education and preparation prior to an imaging exam, according to research from the Radiology Society of North American (RSNA). The research, published in the journal Radiology,...

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