PatientEngagementHIT

Patient Satisfaction

As Health IT Evolves, Patient-Provider Trust Remains Essential

December 10, 2018 - When the stethoscope was invented in 1816, it was a revolutionary change in medicine. What was once an extremely detailed and intimate conversation between patient and provider suddenly had a new instrument separating them. But although this tool could have posed a threat to patient-provider trust turned out to be a boon for diagnostics and care quality. “The paradigm that came...


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Using Patient-Provider Communication for Antibiotic Stewardship

by Sara Heath

As the healthcare industry continues to explore the meaning of quality in healthcare, an examination of antibiotic stewardship may come to the forefront. But as antibiotic prescriptions are shown to correlate with patient satisfaction,...

4 Core Principles of Patient-Centered Care, Family Engagement

by Sara Heath

Treating patients with respect and incorporating them in all aspects of the healthcare industry will help foster a culture of patient- and family-centered care, according to a position paper published by the American College of...

CMS Program to Support Patient Safety in Nursing Home Care

by Sara Heath

CMS is ramping up its efforts to improve patient safety and care quality in nursing home settings. Through the Civil Money Penalty Reinvestment Program (CMPRP), the agency aims to give nursing home employees and caregivers the tools...

Overcoming Challenges of Online Appointment Scheduling Adoption

by Sara Heath

Online appointment scheduling software has emerged as a prominent patient engagement technology that improves practice efficiency and patient experiences. Critical to installing these tools is a clear idea of organizational needs,...

Lacking Protocols Hit VHA Clinic Environment, Patient Experience

by Sara Heath

The Veterans Health Administration (VHA) does not have adequate measures to assess the physical environment of its facilities, according to a new report from the Government Accountability Office (GAO). This in turn can have negative...

Can Yelp Online Patient Reviews Inform Practice Improvements?

by Sara Heath

When it comes to acute care needs, not all care sites are viewed equally, according to new data from the University of Pennsylvania Perelman School of Medicine. Urgent care centers and emergency departments (EDs) both yield patient...

Understanding Population Needs to Target Patient Engagement

by Sara Heath

Patient engagement is not a one-size-fits-all endeavor. Instead, organizations should consider the different needs and preferences of their populations to target their patient engagement initiatives, according to a new report from Deloitte...

How Does Physician Burnout Impact Patient Care Access?

by Sara Heath

Physician burnout is reaching new heights. And as more doctors look to make their next moves in a career that leaves them stressed and unsatisfied, the industry faces threats to patient care access. The physician burnout epidemic has...

Understanding Physician Empathy, How It Impacts Patient Care

by Sara Heath

As the healthcare industry continues its focus on better patient experiences and higher satisfaction, physicians work to improve their patient-provider communication skills. Paramount to these skills is physician empathy, a somewhat...

How to Create Patient Satisfaction During the Bill Pay Process

by Sara Heath

As the healthcare industry continues to be marked by high patient financial responsibility and out-of-pocket costs, practice leaders strive to ensure the bill pay process yields high patient satisfaction. After all, a positive experience...

Patient-Provider Communication Falls Short of Patient Expectation

by Sara Heath

Although patient-provider communication is an essential aspect of the primary care visit, expectations aren’t quite reality, according to data from Samueli Integrative Health Programs, a non-profit healthcare advocacy group. A...

How Does Medication Prescribing Impact Patient Satisfaction Levels?

by Sara Heath

A new study published in JAMA Internal Medicine found that providers are overprescribing antibiotics for minor respiratory tract infections potentially in an effort to increase patient satisfaction scores. The study, which looked at...

Seven Outcomes of Successful Patient Engagement Strategies

by Wolters Kluwer

This is the last article of a three-part series centered on the steps required to make a patient engagement initiative successful. The first article, Three Steps to Jumpstart Effective Patient Engagement Initiatives, focused on getting...

Could Patient-Provider Relationships Reduce Provider Burnout?

by Sara Heath

Focusing on patient-provider relationships and strategies to address the social determinants of health could help reduce provider burnout, but current care models do not always allow for that, according to the Physicians Foundation’s...

Key Steps for Tackling Provider Shortages, Patient Care Access Gaps

by Sara Heath

The United States is staring down a significant provider shortage, raising questions about how to ensure seamless patient care access in a rapidly changing environment. As of 2016, the healthcare industry lacked 20,000 primary care...

Nursing School Research Boosts Patient Access to Mental Healthcare

by Sara Heath

A $2.5 million grant to the University of Arizona College of Nursing aims to provide patient access to the right kind of care for their unique needs. Specifically, the money will fund projects aimed at testing two approaches to mental...

What Role Do Call Centers Play in Patient Communications?

by Sara Heath

Call centers are beginning to fulfill growing and more diverse functions in healthcare organizations, delivering on both internal and patient communication needs, according to a recent Spok survey. The survey of about 400 healthcare...

RAND Tool Lists Hospital Rankings Based on Patient Preference

by Sara Heath

Hospital rating tools should allow patients to rank organizations based off the quality metrics that are important to patients themselves, according to researchers from the RAND Corporation. Such functionality is essential for integrating...

Patients Interested in Telehealth Tech, But Improvements Are Key

by Sara Heath

Although the patient interest in telehealth and other virtual health tools is there, healthcare organizations will need to improve their integration and deliver of these tools in order to garner meaningful adoption, according to a new...

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