PatientEngagementHIT

Patient Satisfaction

Hospitals May Not be Using Patient Preference Data Sufficiently

by Sara Heath

Although 66 percent of healthcare organizations agree that consumerism is vital in healthcare, only 16 percent integrate feedback on patient preferences into their practices, shows a recent survey from Kaufman, Hall & Associates in partnership...

Retail Price Transparency Tips Can Boost Patient-Centered Care

by Sara Heath

Hospitals should consider taking price transparency cues from the retail industry if they wish to thrive in a consumer-driven healthcare environment, suggests a report from PwC.  As out-of-pocket costs continue to rise for patients, healthcare...

How Hospital Marketing Improves Patient Engagement, Outreach

by Sara Heath

At Wake Forest Baptist Health, improving patient engagement and outreach starts with taking a personalized, digital approach to hospital marketing. As consumerism become a central focus in the healthcare industry, and patients increasing use...

Patient-Provider Interaction Top Priority for Health Consumers

by Sara Heath

Patient-provider interactions are top-of-mind for healthcare consumers, while use of digital tools isn’t as important, according to the Deloitte 2016 Consumer Priorities in Healthcare Survey. The survey of nearly 1,800 patients asked respondents...

Providers Struggle with Patient Price Transparency, Responsibility

by Sara Heath

Sixty-three percent of healthcare providers are having trouble providing sufficient price transparency for patients facing a growing financial responsibility, according to a survey by Porter Research and Navicure. The survey of nearly 300 healthcare...

Demonstrating Value Key to Consumer-Centered Healthcare

by Sara Heath

With patients bearing more financial responsibility, consumer-centered healthcare and a positive patient financial experience will become more important for healthcare organizations, says a whitepaper from the Healthcare Financial Management...

Could Low Provider Morale Affect Patient Healthcare Access?

by Sara Heath

Low job satisfaction and physician morale may be negatively affecting patient healthcare access, shows a Physician Foundation survey report. The survey, administered to nearly 17,000 primary care and specialty physicians, shows that 53.9 percent...

Ridesharing Services May Drive More Patient Healthcare Access

by Sara Heath

Ridesharing services could play a big role in improving patient healthcare access by making it easier for patients to get to their doctor’s appointments. As more individuals gain healthcare coverage through the Affordable Care Act and subsequent...

4 Fixes to Improve Hospital Environment, Patient Satisfaction

by Sara Heath

When approaching the issue of patient satisfaction, healthcare leaders often focus on the patient-provider relationship. However, improvements in hospital environments may also have a great impact on the patient experience and satisfaction with...

What Keeps Patients from Adopting Patient Portals, Health IT?

by Sara Heath

Despite the fact that patient portals often receive industry praise, the technology also suffers from a number of user frustrations and critiques, according to a survey by EHR review firm Software Advice.  The poll shows that patients...

Palliative Care Helps Patient Satisfaction during Major Illness

by Sara Heath

While patient satisfaction is important in all areas of healthcare, the stakes get higher when patients present with serious and life-threatening illnesses. This is where palliative care comes into play. Palliative care is all-encompassing care...

How to Include Patient Preferences in Shared Decision-Making

by Sara Heath

When Dartmouth Hitchcock Medical Center’s Corey Siegel, MD, wanted to engage in shared decision-making with his ulcerative colitis patients, it was difficult to know where to begin. The treatment process for the condition is complicated,...

Patient Advocates Defend CMS Hospital Star Ratings Release

by Sara Heath

The National Partnership for Women & Families has spoken up in defense of the newly-released CMS hospital star ratings, calling it a “huge step forward” for patient empowerment. In a public statement, the National Partnership...

Do Health IT Tools for Patient Engagement Improve Satisfaction?

by Sara Heath

Health IT tools for patient engagement have captured the interest of a majority of patients looking to enhance their care experience, says a recent poll from Care Cloud.   The survey, which queried patients about their technology use, shows...

CMS Hospital Star Ratings Release Met with Provider Dismay

by Sara Heath

The latest batch of CMS Hospital Star Ratings are now available, but healthcare providers are not entirely satisfied with the effort to increase data transparency and assist patient decision-making. In a CMS blog post, Kate Goodrich, MD, MHS,...

How CMS Hospital Star Ratings Impact Patient Satisfaction

by Sara Heath

In an effort to increase patient satisfaction transparency and boost consumer empowerment in making treatment decisions, the Centers for Medicare & Medicaid Services created the hospital star ratings system as a part of their Hospital Compare...

Health IT Communication Tools Key for Quality Patient Experience

by Sara Heath

For Yale New Haven Health System (YNHHS), a well-connected health IT infrastructure with a focus on communication and patient engagement tools has pulled double duty: not only does it help clinicians deliver a high quality patient experience,...

Do Group Doctor’s Visits Boost Patient Satisfaction, Education?

by Sara Heath

To boost patient-centered care and patient education, it’s the more the merrier, a new study says. A recent article published in the American Journal of Managed Care indicates the benefits of shared medical appointments, saying that they...

HHS Proposes Patient Satisfaction Changes for Pain Management

by Sara Heath

The Department of Health & Human Services (HHS) has proposed revisions to the HCAHPS survey, changing the way in which providers measure patient satisfaction with pain management. According to an HHS press release, the agency has proposed...

Proposed House Bill Supports Advance Care Planning Counseling

by Sara Heath

A new House bill, introduced earlier this week, will work to improve patient satisfaction with end-of-life care through better federal support for advance care planning, a press release says. The Personalize Your Care Act of 2016, sponsored by...

Continue to site...