PatientEngagementHIT

Patient Engagement Strategies

What is the Difference Between Urgent Care, Retail Health Clinics?

September 19, 2017 - Urgent care and retail health clinics have been instrumental in supplementing patient healthcare access. These alternative treatment facilities allow patients to receive care outside of their primary care clinic’s restrictive office schedule and without having to step into an emergency department. Both retail health clinics and urgent care clinics are gaining popularity. Urgent care...


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Charitable mHealth Apps Increase Patient Engagement, Tool Use

by Sara Heath

Not every mHealth app is well-suited to increase patient engagement for every patient population, but one new tool out of the University of Southern California (USC) has proven effective for the charitable-minded. The tool, detailed in a recent...

How to Support Patient Engagement in Pediatric Transitions of Care

by Sara Heath

When working with young chronic illness patients, Cory Nourie, the transition of care officer at Nemours Children’s Health, always asks patients to describe how they are feeling and the symptoms they experience. What might look like a strategy...

Kaiser Permanente Slated to Open 31 New Retail Health Clinics

by Sara Heath

Kaiser Permanente is set to expand patient access to care by opening up 31 retail health clinics across Southern California. Branded as “Target clinic, care provided by Kaiser Permanente,” these facilities will allow patients to access...

3 Best Practices for Shared Decision-Making in Healthcare

by Sara Heath

Delivering meaningful patient engagement requires that patients play a key and active role in their own healthcare. As a part of that effort, healthcare professionals are increasingly looking to integrate shared decision-making into patient engagement...

NYC Orgs Partner for Patient Self-Management, Health Coaching

by Sara Heath

New York City-based hospital Mount Sinai St. Luke’s has partnered with a local health coaching group to support health coaching and patient self-management. The one-year pilot partnership between Mount Sinai St. Luke’s and City Health...

Solving Homelessness to Overcome Population Health Challenges

by Sara Heath

Nearly two years ago, the CEO of the University of Illinois Hospital & Health Sciences System (UI Health) invested $250,000 to help homeless individuals obtain permanent housing. From the onset, the move had no direct financial benefit for...

Clinician Empathy a Key, Teachable Skill in Medical Education

by Sara Heath

Clinician empathy is a core part of patient-provider relationships that many industry experts claim gets lost during the medical education process. That may not in fact be the case, according to a group of researchers from the University of Chicago....

What is the Patient Activation Measure in Patient-Centered Care?

by Sara Heath

Patient activation is a key concept in the push for patient-centered care, but is often conflated with the notion of driving patient engagement. However, patient activation is its own quantifiable concept supported by the patient activation measure...

How Race Affects Patient Activation Impact on Hospital Readmission

by Sara Heath

High patient health literacy leads to better patient activation and reduces the likelihood of preventable hospital readmissions, according to a group of researchers from Boston University. However, racial disparities exist, emphasizing a need...

How to Create, Conduct Community Health Needs Assessments

by Sara Heath

Healthcare organizations working toward addressing the social determinants of health are using community health needs assessments (CHNAs) to determine the best path forward. From uncovering community health and social woes to identifying viable...

Nurse Staffing Key to Patient Satisfaction with Pain Management

by Sara Heath

Having adequate nurse staffing is integral to pain management and patient satisfaction, according to a group of researchers from the Connell School of Nursing at Boston College. The study, published in the journal Pain Management Nursing, assessed...

Knowledge Gaps in Pharma Services Limit Patient Engagement

by Sara Heath

Knowledge gaps about pharmaceutical patient services are keeping healthcare providers from recommending useful services to patients and also limit patient engagement with these services, according to an Accenture survey. The survey of over 350...

Streamlined VA Enrollment Can Spur Better Patient Care Access

by Sara Heath

The VA needs more streamlined protocol surrounding patient enrollment into VHA coverage, according to a recent GAO report. Currently, the VA exceeds the 5-day processing timeline for enrollment, which hinders patient access to care. The enrollment...

How Health Centers Measure the Social Determinants of Health

by Sara Heath

Most health centers serving safety net patients measure the social determinants of health in a similar way, making the process uniform and conducive to wide-spread intervention, according to a study published in the Journal of the American Board...

Defining Avoidable Visits to Drive Affordable Patient ED Access

by Sara Heath

The criteria for an avoidable emergency department visit is far too broad, leading industry leaders to limit access to affordable patient ED access, according to a new study on ED utilization. The study also suggested that patients need more...

Better Practice Operations Vital to Improve Patient Satisfaction

by Sara Heath

Clinician office wait times are down by five minutes from last year, highlighting a focus on better practice operations, patient flow, and patient satisfaction, according to the Medical Group Management Association (MGMA). The annual MGMA DataDive...

Ridesharing Deal Eliminates Barriers to Patient Care Access

by Sara Heath

Sutter Physician Services has partnered with ridesharing service Lyft to help patients get to their doctor’s appointments, eliminating some barriers to patient care access. Nearly 3.6 million patients miss their medical appointments each...

Patient Access to Preventive Care Key for Cancer Care Equity

by Sara Heath

Better care coordination and patient access to preventive care will help drive cancer care equity, according to a report from the American Cancer Society (ACS) and the Council of Accountable Physician Practices (CAPP). The 2017 State of Cancer...

4 Steps to Reduce ED Overcrowding, Boost Patient Care Access

by Sara Heath

Researchers from the Oregon Health & Science University (OHSU) have developed a set of guidelines for reducing emergency department overcrowding and wait times, helping to improve the patient experience and eliminate delayed patient care...

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