PatientEngagementHIT

Patient Engagement Strategies

CMS Cancels Shared Decision-Making Models Due to Planning Issues

by Sara Heath

CMS has announced that it will not pilot the Shared Decision Making (SDM) and the Direct Decision Support (DDS) Models, two initiatives aimed at supporting shared decision-making and patient engagement in healthcare. The agency cited...

What is Non-Emergency Medical Transportation, Patient Access?

by Sara Heath

During patient wellness efforts and chronic care management plans, consistent and reliable patient access to care is essential. Non-emergency medical transportation is a core solution to patient care access among populations facing...

Patient Education, Scheduling Fixes Shrink Patient No-Show Rates

by Sara Heath

A federally-qualified health center (FQHC) reduced patient no-show rates by 14 percent by implementing a four-pronged intervention that prioritized patient education, practice communication, and better appointment scheduling...

Patient Engagement Strategies Lack Patient Voice, Consumer Input

by Sara Heath

Healthcare organizations are increasingly recognizing the imperative for patient-centered care in value-based payment models, but very few are adequately incorporating the patient voice into their strategies, according to a recent report...

How to Incorporate Family Caregivers in Chronic Care Management

by Sara Heath

During chronic care management and other health episodes, the role of the family caregiver is increasingly recognized and incorporated into care plans. Many healthcare organizations are tapping family members to inform their treatment...

Patient-Provider Communication Vital for Appointment Agenda-Setting

by Sara Heath

Patient-provider communication and collaboration can lead to better appointment agenda-setting, according to a recent study published in the Journal of the American Board of Family Medicine. Appointment preparation has become an important...

Health Org Offers Patient Education Tools for Brain Tumor Therapy

by Sara Heath

The National Brain Tumor Society (NBTS) has created a set of patient education tools and initiatives to help equip brain tumor patients and their family caregivers with the information necessary to make informed healthcare...

How Concierge Medicine Affects Patient Care, Financial Responsibility

by Sara Heath

In an industry facing constant evolution, healthcare has proven competent at healthcare delivery innovation. Among retail clinics, microhospitals, and other alternative care sites comes concierge medicine, a form of healthcare delivery...

Efficient Prior Authorization Key for Patient Access to Treatment

by Sara Heath

A group of healthcare industry leadership groups have banded together to improve the prior authorization process, in turn supporting streamlined patient access to treatment. The coalition – which includes the likes of the AMA, AHA,...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

by Sara Heath

In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider...

Pilot Program Introduces Nurse Navigators to Fill Gaps in Care

by Sara Heath

Horizon Blue Cross Blue Shield of New Jersey and Regional Cancer Care Associates (RCCA) are launching a joint pilot program connecting cancer patients with nurse navigators to fill gaps in care. When a patient is undergoing...

Proposed Bill to Protect 340B Program, Patient Access to Treatment

by Sara Heath

Louisiana Senator Bill Cassidy (R-LA), MD, has introduced legislation that would close hospital loopholes in the 340B Program, which helps low-income and uninsured patients access treatment and medications with fewer financial...

Simple Patient Education Tools Key for Correct Opioid Disposal

by Sara Heath

Straightforward and actionable patient education tools increase the likelihood that a patient will dispose of her left-over pain medications properly, according to a new study published in Journal of the American College of...

PCPs Enhance Shared Decision-Making, Family Satisfaction in ICU

by Sara Heath

Having a primary care provider (PCP) present to guide shared decision-making in the intensive care unit (ICU) is helpful in improving patient and family satisfaction and enhancing the ICU experience, according to recent data presented in...

Executive Order Calls to Aid Veteran Access to Mental Healthcare

by Sara Heath

President Trump has signed an executive ordered aimed at expanding veteran access to mental healthcare during transitions from military service to civilian life. The order, titled “Supporting Our Veterans During Their Transition...

3 Things to Know to Conduct a Community Health Needs Assessment

by Sara Heath

As more non-profit hospitals gear up for a new year of addressing the social determinants of health, they have begun issuing notices for completing their community health needs assessments (CHNAs). From Illinois to New Jersey, healthcare...

How Communication, Relationships Impact Patient Satisfaction

by Sara Heath

The patient-provider relationship built within the office setting may have a bigger impact on patient satisfaction scores than patient-provider communication outside of the office setting, says a new report out of the Regenstrief Institute...

Patients Favor Clinical Benefits During Med, Treatment Decisions

by Sara Heath

Patients prefer medications with proven clinical benefits over brand loyalty when making treatment decisions, according to a recent Accenture survey. “Product Launch: The Patient Has Spoken,” surveyed 8,000 patients in the US,...

Assessing the Outcomes, Successes of Community Health Programs

by Sara Heath

Community health program leaders need to develop better measures to assess the success and efficacy of projects that address the social determinants of health, according to a study recently published in Health Affairs. Community health...

Opioid Use Associated with Higher Patient Satisfaction Scores

by Sara Heath

Patients using prescription opioids to manage their pain are 32 percent more likely to report high patient satisfaction scores, according to recent research out of Dartmouth-Hitchcock Medical Center. The association between opioid use and...

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