May 26, 2016 - While healthcare professionals often hear that patient portals are critical to boosting patient engagement and improving care quality, they may wonder if patients really value these tools. According to Susan Wolver, MD, associate professor of internal medicine at VCU Medical Center, the short answer to that question is yes, they do. “We actually just put out a survey within our...
May 16, 2016 - A change is happening in healthcare. Providers no longer think of their patients as singular appointments and are implementing better patient engagement strategies that target effective, efficient, and consistent patient access to care. At MedStar Health, a nonprofit community health system serving the Washington D.C. and Baltimore area, hospital leaders see this change as a shift in how they...
May 11, 2016 - It’s not enough for healthcare organizations to simply collect patient satisfaction data. Promoting data transparency and actually using that data will be the key to helping practices improve in the long-run. That’s because the healthcare industry is becoming far more concerned with patient experiences than with simple transactions of care. Healthcare consumers want information...
May 3, 2016 - Western Reserve Hospital used to be one of the many healthcare organizations struggling with heavy emergency department patient volume and a disjointed clinical workflow, all resulting in a lagging patient satisfaction score. All that improved, however, after the hospital implemented a suite of new health information technology. Through the use of various different healthcare devices, hospital...
What is patient satisfaction? Patient satisfaction is the extent to which patients are happy with their healthcare, both inside and outside of the doctor’s office. A measure of care quality, patient satisfaction gives providers insights into various aspects of medicine, including the effectiveness...
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