Patient Satisfaction News

Discrimination in Healthcare Affects Patient Experience, Outcomes

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More data is out demonstrating the role racism and discrimination play in healthcare, with the latest from KFF showing that Black, Hispanic, American Indian/Alaska Native (AI/AN), and Asian people are...

Racism Key Social Determinant of Health Linked to 38% Risk of Stroke

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Women who have experienced racism have a 38 percent higher risk of stroke than women who have not, according to a new JAMA Network Open study, giving further credence to the weathering hypothesis in...

Adopting Patient-Centered Care Stymied by Limited Patient-Centered Metrics

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Hospitals and health systems nationwide still don’t have the patient-centered systems in place to meet the moment on healthcare consumerism, but it isn’t because they don’t...

HHS Honors Community Health Centers for Clinical Quality Improvement

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The Department of Health and Human Services (HHS) and the Health Resources and Services Administration (HRSA) have awarded this year’s round of Gold Health Center Quality Leader digital badges to...

As Patient Safety Improves, Patient Experience Scores Go Down

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America’s hospitals are starting to rebound after a pandemic-imposed downturn in patient safety performance, particularly in terms of hospital-acquired infections, according to the latest fall...

Healthgrades: US Could Dodge Mortality If Hospital Quality Were Top-Notch

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If all hospitals performed the same as Healthgrades’ top-ranking specialty hospitals, the US healthcare industry could see serious improvements in patient safety measures, including avoided...

A Third of Folks with Disabilities Face Healthcare Discrimination

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Four in 10 people with disabilities report unfair treatment in healthcare settings, the workplace, and in accessing public benefits, according to Robert Wood Johnson Foundation and Urban Institute data...

Digital Patient Experience Hinges on Online Appointment Scheduling

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Healthcare providers and payers should continue to set their sights on a digital patient experience, with new data from Wakefield Research fielded on behalf of health IT company Kyruus showing that...

Emotional Well-Being Screening Needed for Family Caregivers

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Fewer than one in five oncology practices screen family caregivers for signs of emotional distress despite the significant burden these informal caregivers carry during a loved one’s cancer...

Patients Skeptical of Nursing Home Care Quality, Patient Experience

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When it comes to care quality and patient experience, American nursing homes barely pass. In a new poll from West Health and Gallup, patient respondents gave nursing homes just a D+ for the quality of...

OIG: Failure to Post Home Health Falls Taints Care Compare Quality

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Inaccurate reporting of home healthcare falls may be tainting the quality of information shared via Care Compare, the online platform the Centers for Medicare and Medicaid Services intends to help...

Best Practices for Improving Patient-Provider Communication

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Patient-provider communication is at the forefront of the healthcare experience. Good communication has far-reaching impacts ranging from poor patient satisfaction to a misunderstanding of treatments...

What’s The Best Way to Discuss Value-Based Care with Patients?

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There might be a right and a wrong way to discuss value-based care with patients, with new data from advocacy group United States of Care showing that terms like “quality-focused care” are...

HCAHPS, Patient Experience Scores Tank During COVID-19 Due to Staffing

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A new RAND Corporation analysis of nearly 4 million HCAHPS surveys showed that hospital patient experience tanked during the COVID-19 pandemic, researchers wrote in JAMA Health Forum. Compared to...

What Do Orgs Want in Patient Safety & Compliance Technology?

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Functionality is the name of the game for patient safety and compliance technology vendors, with healthcare organizations foremost prioritizing technology functionality when making purchasing...

1 in 5 Women Have Bad Patient Experience in Maternity Care

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The maternal health crisis encompasses more than just the nation’s growing maternal mortality rate. New data from the Centers for Disease Control & Prevention shows that nearly one in five...

How Healthcare Can Overcome Shared Decision-Making Challenges

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A new position paper from the American Heart Association (AHA) is calling to address key challenges to shared decision-making in patient engagement. Particularly, the paper authors said healthcare...

Discrimination in Pediatrics Raises Questions About Weathering

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Reports of racism and healthcare discrimination in pediatric clinics are setting off alarm bells for Urban Institute researchers who are concerned about the impacts on care access, long-term clinical...

Online Reviews Show Patients Seek Strong Patient-Provider Communication

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A recent analysis of Yelp reviews shows that strong patient-provider communication is key to a good online provider review. The study, which looked at plastic surgeons in particular, also showed that...

16% of Orgs Get Top-Marks in CMS Hospital Star Ratings for July 2023

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The Centers for Medicare and Medicaid Services (CMS) has updated the CMS Hospital Star Ratings, outlining which hospitals perform well in categories like patient safety, patient experience, and overall...