PatientEngagementHIT

Patient Satisfaction News

CMS Hospital Star Ratings Release Met with Provider Dismay

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The latest batch of CMS Hospital Star Ratings are now available, but healthcare providers are not entirely satisfied with the effort to increase data transparency and assist patient decision-making. In a CMS blog post, Kate Goodrich, MD, MHS,...

How CMS Hospital Star Ratings Impact Patient Satisfaction

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In an effort to increase patient satisfaction transparency and boost consumer empowerment in making treatment decisions, the Centers for Medicare & Medicaid Services created the hospital star ratings system as a part of their Hospital Compare...

Health IT Communication Tools Key for Quality Patient Experience

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For Yale New Haven Health System (YNHHS), a well-connected health IT infrastructure with a focus on communication and patient engagement tools has pulled double duty: not only does it help clinicians deliver a high quality patient experience,...

Do Group Doctor’s Visits Boost Patient Satisfaction, Education?

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To boost patient-centered care and patient education, it’s the more the merrier, a new study says. A recent article published in the American Journal of Managed Care indicates the benefits of shared medical appointments, saying that they...

HHS Proposes Patient Satisfaction Changes for Pain Management

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The Department of Health & Human Services (HHS) has proposed revisions to the HCAHPS survey, changing the way in which providers measure patient satisfaction with pain management. According to an HHS press release, the agency has proposed...

Proposed House Bill Supports Advance Care Planning Counseling

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A new House bill, introduced earlier this week, will work to improve patient satisfaction with end-of-life care through better federal support for advance care planning, a press release says. The Personalize Your Care Act of 2016, sponsored by...

How Patient Portals Can Improve Advance Care Planning Talks

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Using a patient-centered framework to input advance care planning (ACP) preferences into a patient portal may be the key to ensuring patient satisfaction at the end of life, research shows. In a study published in the American Journal of Managed...

How Do Patient Engagement Strategies Cut Healthcare Costs?

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Although patient engagement strategies are excellent for improving wellness and satisfaction, they also have a peripheral benefit: cutting healthcare costs and improving the hospital revenue cycle. By keeping patients connected with and engaged...

3 Steps to Building Better Patient Satisfaction, Engagement

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Stronger patient-provider communication and education initiatives are key to boosting patient satisfaction and shared decision-making, shows a recent study conducted by FAIR Health. The study, which surveyed a sample of 1,000 adults regarding...

AHRQ Patient-Centered Toolkit to Boost Provider Communication

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The Agency for Healthcare Research and Quality has created a new patient-centered toolkit helping to support patient-provider communication following adverse hospital events. The federal agency this week announced the release of the Communication...

How Does Physician Behavior Affect Patient Decision-Making?

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Doctors need to determine a way by which they can incorporate goal-setting conversations into primary care as a way to boost shared patient decision-making, shows a study recently published in the Annals of Family Medicine. The study took two...

How MedStar Health Balances Consumer and Patient Engagement

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A change is happening in healthcare. Providers no longer think of their patients as singular appointments and are implementing better patient engagement strategies that target effective, efficient, and consistent patient access to care. At MedStar...

Patient Engagement, Education Lacking in Cancer Care Plans

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Patient engagement and patient education are severely lacking in cancer care, often leaving patients emotionally and physically distressed, says CancerCare’s 2016 Patient Access and Engagement Report. The report includes a series of six...

Patient Satisfaction Data Transparency Aids Hospital Performance

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It’s not enough for healthcare organizations to simply collect patient satisfaction data. Promoting data transparency and actually using that data will be the key to helping practices improve in the long-run. That’s because the healthcare...

Including Family Caregivers in Patient Engagement Strategies

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Seldom do patients approach their healthcare alone, but rather seek support from a network of caregivers, family, and friends. As such, providers need to understand how these individuals fit into patient engagement strategies. Below, PatientEngagementHIT.com...

Patient Satisfaction Becomes Critical Concern for Hospitals

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Patient satisfaction is ranked as a top issue at healthcare organizations, according to Vocera’s Rise of the Healthcare Chief Experience Officer: 2016 report. The report, which details the growth of patient experience and satisfaction in...

How Health IT Improves Hospital Patient Satisfaction Scores

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Western Reserve Hospital used to be one of the many healthcare organizations struggling with heavy emergency department patient volume and a disjointed clinical workflow, all resulting in a lagging patient satisfaction score. All that improved,...

New VA Program Boosts Patient Access to Care, Satisfaction

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The Department of Veterans Affairs (VA) is improving patient access to care, primary care delivery, and customer service through its care transformation program, MyVA. Earlier this week, VA’s Secretary Robert A. McDonald detailed the path...

Strategies for Integrating EHR Use into Patient Engagement

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The rise of EHR use and health technology has posed some challenges in boosting patient engagement and patient-centered care, but providers are increasingly rising to these challenges and developing strategies to overcome them. In a recent study...

Why Some Providers Struggle with Advanced Care Planning Talks

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Although an overwhelming majority of healthcare providers agree that advanced care planning is critical for adequate and ethical patient care, only a small number of them are actually engaging patients in these kinds of conversations. In a new...

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