PatientEngagementHIT

Patient Satisfaction News

Three Keys to Implementing Successful Patient Engagement Strategies

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This is the second of a three-part series centered on the steps required to make a patient engagement initiative successful. The first article, Three Steps to Jumpstart Effective Patient Engagement Initiatives, focused on jumpstarting an...

Could Patient-Provider Relationships Reduce Provider Burnout?

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Focusing on patient-provider relationships and strategies to address the social determinants of health could help reduce provider burnout, but current care models do not always allow for that, according to the Physicians Foundation’s...

RAND Tool Lists Hospital Rankings Based on Patient Preference

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Hospital rating tools should allow patients to rank organizations based off the quality metrics that are important to patients themselves, according to researchers from the RAND Corporation. Such functionality is essential for integrating...

How Patient Loyalty Supports Value-Based Care, Patient Wellness

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Building strong patient loyalty has become a key goal in an increasingly competitive healthcare industry. In order to survive amongst the numerous healthcare options on the market, healthcare organizations need to become patients’...

How Technology Can Enhance Family Communication, Satisfaction

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When Ashley Hodge, MBA, CCP, FPP, saw first-hand the distress many family members experience when their child undergoes surgery, she knew she had to make family communication a part of Nationwide Children’s Hospital’s patient...

Why Quality Measures Must Reflect Patient Values, Care Experience

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Delivering quality care and creating high-value hospital encounters is essential to a positive patient experience. Understanding how to measure value will help target organization efforts. But how does the medical industry ensure quality...

AMA: Title X Rule Harms Patient-Provider Relationship, Care Access

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Proposed changes to the Title X Family Planning program could harm the patient-provider relationship by introducing government interference into the exam room, according to the American Medical Association. Specifically, the proposed...

One in Five Patients Use CMS Star Ratings for Healthcare Decisions

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Only about one-fifth of Medicare Advantage beneficiaries are familiar with the CMS star ratings that rank payer coverage, according to a recent HealthMine survey. This finding runs counter to the agency’s intentions for the star...

How Telehealth Training Programs Drive Positive Patient Experience

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With the growing popularity of remote patient care, telehealth training may be the new frontier. As more provider deliver care using telehealth, they need to learn how to reframe their patient-provider communication skills to drive patient...

Best Practices for Patient-Centered Appointment Agenda-Setting

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A new study from the Mayo Clinic showed that doctors only spend about 11 seconds listening to a patient during appointment agenda-setting before interrupting the patient with their own viewpoint. These results point to a need to improve...

Understanding the Power Hierarchy in Patient-Provider Relationships

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The ideal patient-provider relationship will always include a mutual respect between both parties that then leads to a healthcare partnership. A true patient-provider partnership can lead to better care outcomes and deliver on value-based...

Consumer-Centric Healthcare Lags Amid Value-Based Care Priorities

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Healthcare organizations aren’t making much progress in becoming more consumer-centric, even as industry forces are calling for better patient engagement and activation in healthcare, according to a recent report from healthcare...

UNMC Grant to Support Nurse Education, Patient Care Management

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The University of Nebraska Medical Center (UNMC) has received a four-year, $2.6 million grant from the US Healthcare Resources & Services Administration (HRSA) to help support the role of nurses in patient care...

What Are the Top Patient Engagement Measures in Value-Based Care?

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With more providers turning to patient engagement to drive success in their value-based care models, they are working to tie those initiatives to actionable results. To meet that need, providers are tapping a variety of patient engagement...

Real-Time Patient Experience Surveys Key for Practice Improvement

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Point-of-care patient experience surveying tools might be the answer to many patient experience officers’ needs, although the technology currently has limited adoption, according to a new Chilmark Insight Report. Healthcare...

Health Payers See High Patient Satisfaction Despite Cost Concerns

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Despite high patient satisfaction with health payers, most healthcare consumers associate high healthcare costs with the insurance market, according to a recent survey from Survata on behalf of HealthEdge. The survey of nearly 2,500...

CMS Hits Pause on Patient Satisfaction Star Ratings Updates

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CMS has announced it will delay updates to the patient satisfaction and Hospital Quality Star Ratings updates, which were slated to go live on the Hospital Compare website come July. This is the second time in recent months that the...

Patient Rounding Tech Gains Popularity, Boosts Patient Satisfaction

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Patient rounding tools are on the rise, as healthcare organizations go digital while looking for strategies to streamline hospital management and improve patient satisfaction, according to a recent KLAS report. Patient rounding calls on...

HUD Addresses Housing Quality, Social Determinants of Health

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The Department of Housing and Urban Development (HUD) has reached an agreement with the New York City Housing Authority (NYCHA) that aims to make housing and living conditions healthier for residents, addressing a key social determinant of...

Hospital Patient Safety Efforts Reduce Hospital Conditions by 8%

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Patient safety is improving nationwide, as hospital-acquired condition rates go down by 8 percent between 2014 and 2016, according to the latest numbers from the Agency for Healthcare Research and Quality (AHRQ). Between 2014 and 2016,...

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