PatientEngagementHIT

Patient Satisfaction News

NQF Publishes Playbook on Shared Decision-Making in Healthcare

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The National Quality Forum (NQF) is calling for healthcare experts and policymakers to integrate shared decision-making as a standard of care. Shared decision-making helps support better patient engagement and integrates the patient as a member...

Why Hospital-Run Online Provider Reviews Trump Third-Party Sites

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When it comes to online provider reviews, ensuring the healthcare organization has full control of the content of those reviews is essential, according to Donna Hill, a marketing strategist at the University of Arkansas Medical System (UAMS)....

FDA, NORD Partner to Understand Patient Experiences with Care

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The FDA and the National Organization for Rare Diseases (NORD) will partner to create listening sessions during which FDA can learn about patient experiences with rare disease. The program will allow patients to share their perspectives on their...

Clinician EHR Demands Detract from Patient-Provider Relationship

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Family practice clinicians spend more time documenting on the EHR than they do directly with their patients, underscoring a lapse in the patient-provider relationship, shows a study published in Family Medicine. EHRs have long received mixed...

Why Value-Based Care Must Include Shared Decision-Making

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Shared decision-making, or the practice of an informed patient participating in treatment decisions alongside her clinicians, may seem like a natural patient engagement strategy. After all, shared decision-making integrates the patient into the...

Do TV Medical Dramas Skew Patient Perceptions of Quality Care?

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Medical dramas on television are obscuring patient perceptions of quality care and expectations of a positive hospital experience, creating what some researchers are calling the “Grey’s Anatomy” effect, according to a new report...

Assessing CAHPS Surveys, Patient Satisfaction with Machine Learning

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A machine learning approach to understanding CAHPS survey responses may help health plans and organizations make targeted approaches to improving patient satisfaction, according to a recent report from Decision Point. The report, “Impacting...

Patient Education for Radiology, Imaging Exams Insufficient

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Patients and family caregivers are not receiving adequate patient education and preparation prior to an imaging exam, according to research from the Radiology Society of North American (RSNA). The research, published in the journal Radiology,...

Healthcare Organizations Expect to Focus on Consumer Engagement

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Consumer engagement is the name of the game for health payers and healthcare industry stakeholders, according to a recent report commissioned by Change Healthcare and the Health Care Executive Group (HCEG). The 8th Annual Industry Pulse report...

Transparent Patient-Provider Communication Reduces EHR Errors

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The ability to acknowledge and be transparent about clinician EHR use is yet another skill clinicians need in their patient-provider communication toolbelts, according to a new study published in the Journal of Medical Internet Research. Health...

Overcoming the Top Patient-Reported Outcomes Measures Challenges

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Healthcare professionals are increasingly noting the value of patient-reported outcomes measures (PROMs) to supporting patient-centered healthcare. But when it comes to PROMs challenges abound, keeping some organizations from fully integrating...

Chronic Care Diagnoses Need Better Patient-Provider Communication

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When diagnosing a patient with a chronic illness, the way a clinician communicates with the patient matters. But a new study published in the Annals of Family Medicine shows that there are several areas in which patient-provider communication...

Closing Mental Health Care Disparities by Targeting Cultural Needs

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A culturally-sensitive care intervention that addresses the social determinants of health can reduce the care disparities that often arise between sociocultural groups accessing mental health treatment, according to a group of researchers from...

Patients Favor Compassion, Clinician Empathy Over Low Doc Costs

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Patients would overwhelmingly select a doctor who displays compassion and clinician empathy over one who is less expensive, according to a recent survey from HealthTap obtained via email. The survey, which questioned both patients and providers...

Patient Engagement Strategies Lack Patient Voice, Consumer Input

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Healthcare organizations are increasingly recognizing the imperative for patient-centered care in value-based payment models, but very few are adequately incorporating the patient voice into their strategies, according to a recent report from...

Patient-Provider Communication Vital for Appointment Agenda-Setting

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Patient-provider communication and collaboration can lead to better appointment agenda-setting, according to a recent study published in the Journal of the American Board of Family Medicine. Appointment preparation has become an important topic...

How Cultural, Language Barriers Impact Positive Patient Experience

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Cultural and language barriers keep patients and providers from building strong relationships, posing considerable obstacles to a positive patient experience, according to research published in the Journal of Medical Internet Research. In a changing...

How Do Online Provider Review and Quality Care Scores Align?

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Online provider review scores do not always match up to traditional hospital quality rankings, likely because patients discuss customer service and patient satisfaction issues when leaving an online review, according to a report from Vanguard...

Using Online Provider Reviews to Solve Patient Satisfaction Issues

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In healthcare, creating and assessing patient satisfaction requires always listening to patient needs. But in the digital age, this effort is beginning to change shape, begging healthcare professionals to start considering online provider reviews...

PCPs Enhance Shared Decision-Making, Family Satisfaction in ICU

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Having a primary care provider (PCP) present to guide shared decision-making in the intensive care unit (ICU) is helpful in improving patient and family satisfaction and enhancing the ICU experience, according to recent data presented in the...

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