PatientEngagementHIT

Patient Satisfaction News

Is Yelp an Effective Patient Resource for Treatment Decisions?

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Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan Institute...

Using Shared Decision-Making to Spark Quality Patient Care

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Shared decision-making in healthcare is an effective strategy for incorporating patient preferences into treatment plans. Taking the time to educate patients about their conditions and treatment options, and then prompting them to contextualize...

Patient-Provider Communication Key to Wellness Improvement

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Patients and clinicians often perceive patient wellness differently, highlighting a need for clear patient-provider communication about patient wellness efforts, found a study published in the Journal of the American Board of Family Medicine....

Industry Groups Partner for Healthcare Shared Decision-Making

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The Crohn’s & Colitis Foundation and the American Gastroenterological Association (AGA) have partnered for a program geared toward driving shared decision-making in inflammatory bowel disease (IBD). Along with efforts from Pfizer, the...

Does Patient Trust in Clinicians Improve Patient Satisfaction?

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Patients who have more trust in their clinicians have better perceptions about the quality of the care they received and have higher patient satisfaction levels, according to a study published in the journal PLOS One. In the age of patient-centered...

Using At-Home Treatment to Drive Patient Satisfaction, Access

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At-home interactive voice recognition (IVR) therapies may be effective in improving chronic conditions without medication, driving various aspects of patient engagement (i.e. treatment access, feasibility, patient satisfaction), according to...

Seamless Appointment Scheduling Fuels Patient Satisfaction

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In the age of patient-centered care and strong patient care priorities, healthcare organizations must focus on creating a seamless and satisfying experience for patients. A positive patient experience starts with the appointment scheduling process,...

MGH, Healthwise Partner for Shared Decision-Making Program

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Massachusetts General Hospital (MGH) has partnered with non-profit Healthwise to create the Informed Medical Decisions Program (IMDP) to support shared decision-making in patient engagement. The IMDP has received $2 million initial funding from...

Building Successful Healthcare Patient Advisory Councils

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Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts truly serve the patient? For some healthcare...

Patient Support Groups Drive Medication Adherence, Empowerment

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Patient support groups are a helpful strategy for improving patient health literacy and empowerment, ultimately leading to better health decisions and improved medication adherence, according to research published in the American Journal of Managed...

How Hospital Administration Tech Drives Patient Satisfaction

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In an increasingly value-based healthcare industry, more healthcare organizations are seeing reimbursements tied to quality measures, such as patient satisfaction and experience. But making sure patient satisfaction data yields positive reimbursements...

CMS Primary Care Models Drive Modest Patient Experience Gains

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Primary care medical home models, such as the CMS Comprehensive Primary Care (CPC) initiative, have a modestly positive effect on patient experience scores, highlighting the value of these programs for improving patient care, according to a study...

Hospital Execs Keep Focus on Patient Engagement, Experience

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Better patient engagement and consumer satisfaction remain among the top priorities for C-suite hospital executives, according to the 2017 C-suite survey from Premier, Inc. The survey of 63 healthcare executives revealed that healthcare organizations...

Communication Aids Fuel Patient Education, Health Goal-Setting

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Patient-provider communication and education tools are helpful in nudging parents to identify and understand their child’s health needs when issues would otherwise go unacknowledged, shows a study published in the Journal of the American...

Physician Review Sites List Inconsistent Patient Satisfaction

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A new study shows that ratings on different physician review websites often paint inconsistent pictures of patient satisfaction. Researchers from the Hospital for Special Surgery (HSS) presented their findings at this week’s American Academy...

5 Patient-Centered Strategies to Improve Patient Safety

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Patient safety is a key aspect of patient-centered care and is tied to the patient experience and health outcomes. However, all too often healthcare professionals view patient safety and patient-centered care as two different issues. Clinicians...

Overcoming Engagement Barriers to Shared Decision-Making

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Despite industry calls for better shared decision-making, patient engagement barriers make that goal easier said than done. In a recent paper from the Baylor College of Medicine, author J.S. Blumenthal-Barby explains that shared decision-making...

Patient-Centered Care Models Enhance End-of-Life Cancer Care

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Patient-centered medical home, patient navigation, and palliative care models can all improve cancer patient experience and reduce healthcare spending at the end-of-life, shows a new study published in Health Affairs. End-of-life cancer care...

How Clinician Guidance Aids Patient-Provider Communication

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Clinicians need better guidance about patient-provider communication to help facilitate stronger shared decision-making, patient goal-setting, and clinician advice-giving, according to new research published in the Journal of the American Board...

How Healthcare Orgs Can Drive Family Engagement in Patient Care

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When patients are admitted to the hospital or diagnosed with a potentially life-changing illness, they are hardly ever alone. More often than not, patients have a network of family and friends behind them, and providers need to practice strong...

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