Refining Online Provider Search Optimizes Provider, Patient Engagement
Imagine the patient experience nightmare that would occur if a patient showed up to an appointment at the wrong address because it was listed incorrectly online. That shouldn’t be a problem at CHRISTUS Health, a Texas-based health...Top Patient Experience Benefits for Home Healthcare
With an aging senior population, the US medical industry is increasingly focused on home healthcare as a means to not only cut costs but also improve the patient experience. Medicare defines home healthcare as, “a wide range of...New Palliative Care Patient-Reported Outcomes Measures Launch
The American Academy of Hospice and Palliative Medicine (AAHPM) has finalized two patient-reported outcomes measures set to improve the quality of care delivered to folks in hospice care, the...How Digital Patient Intake, Registration Boost Patient Experience
It’s easy for a patient to become overwhelmed visiting the clinic or hospital. Even the patient intake process is rife with chaos and complexity, asking patients to manage a litany of forms and permissions that can, at best, be a lot...Nursing Homes Underreport Patient Safety Events, Pressure Ulcers
Nursing homes are vastly underreporting patient safety events, like the occurrence of moderate pressure ulcers, to the Centers for Medicare and Medicaid Services, a practice that could impact the...Understanding Patient Rights to Medical Interpreters, Language Access
Offering patient access to medical interpreters can help healthcare organizations achieve multiple goals, ranging from delivering culturally competent care all the way to legal or regulatory compliance. Medical interpreters bridge the gap...Three-Quarters of Patients Note Patient Experience Pros and Cons
Doctor’s offices have about four chances to meet patient experience expectations before a healthcare consumer picks a new provider to visit, with around three-quarters of patients mentally...Language Barriers Limit Patient-Reported Outcomes in Cancer Care
Patients with limited English proficiency (LEP) are excluded from patient-reported outcome (PRO) measures due to language barriers. Leaving them out reduces the opportunity for better cancer treatment...Are the Updated CMS Hospital Star Ratings Reliable Measures?
The new CMS Hospital Star Ratings methodology, introduced in 2020, is leaving smaller, rural, and critical access hospitals in a lurch, as the new methodology makes for more unpredictable star ratings,...US Saw Decade of Patient Safety Improvement Before COVID-19
Adverse patient safety events went down in the decade before the COVID-19 pandemic broke out across the United States, marking a key improvement in the overall patient experience that can be replicable...Fewer Than 2% of Hospitals Excelling at Health Equity, Value
Fewer than 2 percent of the nearly 3,600 hospitals included in this year’s Lown Institute Hospital Index for Social Responsibility ranked among the best for health equity, value, and outcomes,...Docs Spend More Time with Patients, but Racial Disparities Still Present
Between 1978 and 2018, the amount of time patients spend each year with an outpatient physician has increased by around 20 minutes, but data still reveal troubling findings of racial disparities in...Patient Engagement Technology Not Aligned with Patient Expectations
Patients are demanding more digital health tools that allow them to manage their care, yet this is the area patient engagement technology vendors most fall the shortest of patient expectations,...One-Quarter of Adults Report Racial Discrimination in Healthcare
Two years after the medical industry joined the rest of the nation in a racial reckoning, patients are still reporting a healthcare experience characterized by racial discrimination, according to data...Are Patient Portals the Future of Patient-Provider Relationships?
It’s time for healthcare professionals to begin reconsidering patient portals as not only tools for patient data access, but also as tools for building the patient-provider relationship. As digital health and patient engagement...Ambulatory Service Centers Yield More Positive Patient Experiences
The Leapfrog Group published the first part of its Outpatient Surgical Care report, finding that ambulatory service centers (ASCs) generated more favorable patient experience scores compared to...How AdventHealth Achieves Optimal Patient Safety, Healthcare Quality
For AdventHealth, one of the biggest faith-based health systems in the country, patient safety isn’t just a tick-the-box metric; it’s essential to overall quality and patient experience. In fact, patient safety fits...Sponsored Article
Managing Population Health and Closing Gaps in Care
Patients have long desired a more personalized healthcare experience. They want to be able to participate in their own health journey, engage in convenient care options and communicate with their...Sponsored Article
