Racial discrimination and implicit bias in medicine is affecting Black and Hispanic patients at rates three- and two-times more often than White people, and it’s coming to serve as a serious care...
For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about...
Calling all doctors with a passion for fashion: the latest peer-reviewed survey data shows your patient-provider relationships might be stronger when you wear a white coat. The survey showed patients...
A new study revealing unequal opioid and pain medication prescription access between White and Black patients is calling into question the prevalence of implicit bias in medicine.
The research,...
Ambulatory service centers (ASCs) received higher reported patient satisfaction scores compared to hospital outpatient departments (HOPDs) and hospitals providing pediatric care, according to The...
For Zeke Triana, the head of Facilities, Planning, Design, and Construction at Cedars-Sinai in California, planning the organization’s hospital room design was personal. With his own experience...
There is a new compliance mandate in healthcare, one that despite all of its good intentions for patients is leaving some providers worried about the healthcare experience. Requirements for open notes and patient access to clinical notes,...
The digital front door isn’t just unlocked; it’s opening wide, and healthcare organizations that want to remain competitive need to figure out how to make it an entrance to a wholly...
A total of 59 percent of adult patients think implicit bias in medicine and discrimination is a problem in the US healthcare industry, and another 49 percent of their doctors agree, according to...
Patient experience consulting and surveying firm Press Ganey got a big leg up after the Centers for Medicare & Medicaid Services (CMS) approved it to administer the Primary Care First Patient...
A new artificial intelligence (AI) approach has the potential to improve health outcomes by analyzing patient satisfaction surveys and anticipating patient needs, according to Penn State...
The Centers for Medicare & Medicaid Services (CMS) has unveiled its latest updates of the Hospital Star Ratings, its first report since the agency restructured the methodology for assigning...
One in ten Black patients reported feeling discrimination during a healthcare encounter, a rate that is three times that of White people and twice that of Hispanic people. The data, published by Robert...
At Children’s Wisconsin, parents of newborns have a lifeline. Through a targeted customer relationship management strategy, the healthcare organization has been able to direct key patient...
Positive patient experiences are at the heart of care delivery, which means that organizations should make care as simplified and patient-centered as possible. As the healthcare system continues to...
In just the year since the first coronavirus death was recorded in the United States, the healthcare industry has seen remarkable change. Now, as promising vaccines reveal a light at the end of the COVID-19 tunnel, medical experts are...
Twenty-one percent of patients said their healthcare experiences have been marked by some sort of discrimination, with just about three-quarters of those discriminatory experiences having something to...
Driving family and patient engagement in hospital patient safety efforts, like reducing falls, can have positive results, according to a study published in JAMA Network Open.
Specifically, a...
Patient experience scores tend to be at their highest when patients visit a physician who is the same race as they are, underscoring one way race plays a factor in patient experience, according to...
Patients with limited to no English language proficiency face all the same care access barriers their English-speaking counterparts do, but they must also contend with the added layer of language...
