Patient Trust in AI Chatbots, ChatGPT Has Room to Grow
Can ChatGPT really replace doctors? Probably not, at least for right now, as surveying shows that patient trust in chatbots and generative AI in healthcare is relatively low. The report from The...Patients Overburdened with Care Coordination Hurts Patient Experience
A new poll from the American Academy of Physician Associates (AAPA) shows that care coordination has become a second job for many patients, something AAPA experts said is becoming a major pitfall for...Patient Experience Tanks as Patient Safety, Hospital Infections Grow
Patient safety events, like hospital-acquired infections, are still too common after hitting a five-year spike during the pandemic, and patient experience scores are taking as a result, according to...CMS Cracks Down on Appointment Wait Times for Medicaid MCOs
The Centers for Medicare and Medicaid Services (CMS) want state Medicaid plans to improve patient care access, with the proposed Ensuring Access to Medicaid Services and Managed Care Access, Finance,...Patient Trust in Clinician, Public Health Expert Credibility an Uphill Battle
The healthcare industry has a big credibility and patient trust problem on its hands, with new data from Edelman showing that 34 percent of people think any average layperson could know just as much as...Diverse Medical Workforce Improves Outcomes, But Diversity Is Still Rare
Having more Black primary care physicians in a given area is linked with better survival-related outcomes for the Black people who live there, according to new JAMA Network Open data. These findings...CMS Nursing Home Care Compare Exposed for Underreported Quality Info
A new HHS Office of the Inspector General (OIG) report is putting CMS on blast for not accurately reporting on nursing home issues on the agency’s Care Compare sites, which healthcare consumers...Barriers to Patient-Reported Outcomes Measures for Gender-Affirming Care
Gender-affirming care offers a great use case for implementing patient-reported outcomes measures (PROMs), but PROMs for gender-affirming care need a bit of a tune-up before that can fully happen, per...GA Bill Seeks Better Patient-Provider Communication About Medical Errors
A new bill in Georgia aims to improve patient-provider communication about medical errors and patient safety. The CANDOR (Communication and Optimal Resolution) Act, based on the CANDOR program of the...Patients OK Test Results Via Patient Portal Even Without Doc Counsel
Nearly every patient would rather get their test results via the patient portal, even if their provider hadn’t reviewed those results yet, according to new data from OpenNotes. The report,...Challenging Patient Financial Responsibility Uncommon, But Fruitful
Most patients don’t challenge their medical bills, but new survey data from YouGov conducted on behalf of AKASA shows that negotiating patient financial responsibility could be a fruitful...Older Adults Face Lower Social Isolation, But Mental Health Woes Linger
Social isolation, a key social determinant of health (SDOH) affecting health outcomes, has begun to decline among older adults after three years of pandemic living. However, a survey revealed that one...Health Literacy Doesn’t Stand in the Way of Patient Data Access
Patient data access and open notes are nearly universally appreciated by patients, with a new survey from Brigham and Women’s Hospital, which was obtained via email, showing that concerns about...Online Reviews, Patient Experience Outweigh Loyalty in Provider Selection
Online reviews and positive patient experiences are now critical in provider selection, and patients are quick to switch if their standards are not met, according to Tebra’s “2023 Patient...What Influences Patient Trust in Public Health Agencies?
Public health agencies that communicated clearly, led with science, and provided protective resources were able to build patient trust more than those agencies that appeared to be politically...Are Not-for-Profit Hospice Providers Better for the Family Caregiver Experience?
Family caregivers looking for a good hospice experience might want to consider a not-for-profit hospice provider over a for-profit provider, with new data from the RAND Corporation showing that...Positive Patient-Provider Communication Elusive for Half of Women
Nearly half of young women have had a negative provider experience in the past two years, exposing serious lapses in patient-provider communication for this population, according to figures from the...Sponsored Article
