Strong nurse communication skills is arguably one of the most important factors leading to a good patient experience. After all, nurses spend more time with patients than many other clinicians, and the...
A good patient-provider relationship has long been understood as the foundation of a high patient satisfaction score, but new evidence suggests these relationships can have greater impacts. A study in...
The healthcare industry is quickly tipping to more digital formats, with telehealth care access becoming all the more common for patients with low-acuity health needs. But as more patients and...
When it comes to nurse engagement, efforts must go a lot further than just driving good job satisfaction. In fact, nurse excellence isn’t entirely about the nurses at all, although they are...
When Alpa Vyas first asked patients at Stanford Health Care what they would like in a smart hospital room, she was almost certain they’d want to see a digitized care itinerary.
“You can imagine if you’re an inpatient and...
Intentional preparation, intent listening, agreeing on priorities, creating a connection, and understanding emotional cues are the recipe for success in patient-provider relationships and...
It’s been 20 years since the Institute of Medicine — known now as the National Academy of Medicine — published the groundbreaking report, To Err is Human. And in that time, the...
The Leapfrog Group has released its fall 2019 patient safety grades, finding this year that patient safety reports have sparked organizational improvements driving toward a culture of zero harm,...
The medical industry is increasingly focusing on creating a better patient experience and driving patient satisfaction scores. But while many efforts must center on improving interpersonal...
A new report published in the New England Journal of Medicine Catalyst has sparked a war of words about hospital ratings systems and whether they accurately portray hospital quality.
The article,...
In an effort to develop patient-provider relationships characterized by patient trust, clinicians must lean into their strong interpersonal skills and deliver care with empathy.
Evidence shows that...
As healthcare professionals are working to support a positive patient experience in an industry increasingly embracing value-based care, they are leaning on team-based care for support.
Team-based...
As the medical industry continues to emphasize patient satisfaction and positive care experiences, organization leaders must understand the role different clinicians play in achieving that end. For the...
Long wait times for dermatology appointments is impeding the patient experience, causing patients worry and putting patients at risk for worsening conditions, according to a new report from the Greater...
Just as hospitals and clinics place high priority on understanding the patient experience of care, as do healthcare payers looking to offer high-quality and satisfactory plans to beneficiaries.
While...
Five-star ratings aren’t just helpful for vacationers looking for a hotel or hungry families trying out a new restaurant. These symbols of quality are also essential in an increasingly consumer-centric healthcare industry, especially...
Improving employee engagement can boost patient satisfaction and other elements of the patient experience, according to research from the Partnership for Public Service and Boston Consulting...
Treating patients with respect and incorporating them in all aspects of the healthcare industry will help foster a culture of patient- and family-centered care, according to a position paper published...
Although touted as important indicators of quality patient care, patient satisfaction measures aren’t an accurate portrayal of positive outcomes and effective treatment, say Justin B. Cohen, MD,...
