A new RAND Corporation analysis of nearly 4 million HCAHPS surveys showed that hospital patient experience tanked during the COVID-19 pandemic, researchers wrote in JAMA Health Forum.
Compared to...
Functionality is the name of the game for patient safety and compliance technology vendors, with healthcare organizations foremost prioritizing technology functionality when making purchasing...
The maternal health crisis encompasses more than just the nation’s growing maternal mortality rate. New data from the Centers for Disease Control & Prevention shows that nearly one in five...
Reducing adverse patient safety events is mission-critical for every healthcare organization. But if an effort to reduce patient harm is not a part of that mission, it could result in a serious lapse in patient experience.
Patient safety...
A new position paper from the American Heart Association (AHA) is calling to address key challenges to shared decision-making in patient engagement.
Particularly, the paper authors said healthcare...
Mike Seim, MD, the senior vice president and chief quality officer at WellSpan Health, can hardly remember the last time some of the system’s hospitals had central line-associated bloodstream infections or catheter-associated UTIs....
Reports of racism and healthcare discrimination in pediatric clinics are setting off alarm bells for Urban Institute researchers who are concerned about the impacts on care access, long-term clinical...
A recent analysis of Yelp reviews shows that strong patient-provider communication is key to a good online provider review.
The study, which looked at plastic surgeons in particular, also showed that...
For more than 30 years, the U.S. News & World Report Best Hospitals rankings have sought to help patients make the best decisions about where they can access care.
But for the 2023-2024 ratings year, the publication’s team of...
The Centers for Medicare and Medicaid Services (CMS) has updated the CMS Hospital Star Ratings, outlining which hospitals perform well in categories like patient safety, patient experience, and overall...
Implicit bias and racism in patient-provider communication are hampering shared decision-making, a new qualitative study in JAMA Network Open reported.
The study, which detailed responses from...
It’s not every day that a health system can boast of achieving 112 percent of its goal for anything, but that’s where Michigan Medicine finds itself with its implicit bias trainings.
In just a year, the health system has...
University of Pennsylvania Health System, part of Penn Medicine, takes a step away from US News Hospital Rankings, arguing that these reports fail to use healthcare quality metrics that reflect the...
Cost might be the most important issue when making patient care access decisions, but factors like convenience and location aren’t far behind, according to the Healthcare Patient Consumer Survey...
For a certain patient population, the appointment scheduling process needs to look a bit like booking a flight. They know where they want to go, which service they need, and which clinician they want to see. And it makes no sense for those...
Three researchers from UC Riverside think using emojis could enhance patient-provider communication, especially among underrepresented patient populations.
Writing in JAMA Network Open commentary, the...
Nearly one in five trans adults said they’ve been refused care by a healthcare provider, according to a new KFF report, a sign of the everyday discrimination and healthcare access challenges...
Does it matter what an AI chatbot’s avatar looks like? It might, according to researchers from the University of Colorado School of Medicine, who raise questions about patient experience,...
A new study out of the UCLA David Geffen School of Medicine found that doctors of osteopathy (DOs) perform just as well as medical doctors (MDs) in various measures of clinical outcomes and patient...
Healthcare organizations aren’t on the same page as patients when it comes to the digital transformation and patient experience. While patients want more technology enabling patient access to...
