On the one-year anniversary of the Cancer Moonshot’s renewal, President Joe Biden has announced plans to support patient navigation, community health, and the cancer patient experience.
The...
Poor access to language interpreter services isn’t just harmful to the patient with limited English proficiency at the center of care; it also makes things more difficult for the clinicians...
With the rise of patient-centered care philosophies, healthcare organizations have learned that they need to do more than order tests and administer treatments. Creating a valuable patient experience means serving the whole person, giving...
Patient experience in small and midsized clinics is falling short of expectations, with about two-thirds of patients saying in a survey that they feel rushed and unheard during appointments, while half...
Nearly a quarter of the inpatient hospital visits in Massachusetts in 2018 had at least one adverse patient safety event, with quarter of those patient safety issues being preventable, according to new...
Reputation is everything in an increasingly consumer-centered healthcare industry, and new data in JAMA Network Open has illuminated one critical area for providers: reputation among their peers....
Healthcare has trust issues—patient trust issues, that is. After a whirlwind three years, the medical industry is staring down a population that is exhausted by pandemic precautions, coming to terms with decades of mistreatment of...
The patient experience is still being impacted by implicit bias, despite industry calls to promote health equity, according to the results of a MITRE-Harris Poll Survey on Patient Experience.
Overall,...
The lack of data integration is starting to wear on the overall patient experience, with new survey data showing that 83 percent of patients have to provide the same health histories they have in the...
Unconscious, implicit bias towards Black patients may be the central factor influencing racial disparities in provider recommendations for certain treatment options, such as the removal of brain...
A meager 4 percent of Americans think the healthcare industry is prepared to manage a growing senior population, with communication about senior care options and patient trust in senior clinical...
Six in 10 patients had a bad healthcare experience in the past year, leaving the door open for organizations to get a bad reputation or even lose market share, according to the latest The Beryl...
More than half of patients are going without care access because the online appointment scheduling systems they rely on are not fulfilling their needs and expectations, according to surveying from...
Patient engagement technologies, like patient portals, contribute to an overall better patient experience because they enable patient data access and digital patient-provider communication, according...
The human in touch in healthcare—helping people work around care access barriers, empathic communication, and clear healthcare communication—could all help stem the tide of healthcare...
Healthcare and patient navigation problems are an even bigger issue than a bad clinical experience, a key finding from a new Accenture report as healthcare organizations dial into improving patient...
Cultural competency is needed to address the healthcare discrimination and stigma felt by Hispanic folks with HIV, according to the latest Centers for Disease Control & Prevention Morbidity and...
Adult patients with public insurance coverage, like Medicare or Medicaid, and uninsured individuals are more than twice as likely to report facing implicit bias in health and otherwise unfair treatment...
Healthcare is fully embracing the concept of consumerism, and with that comes the need for consumer and patient satisfaction—and reliable ways to measure that experience. Enter HCAHPS, or the Hospital Consumer Assessment of...
The average patient appointment wait time is up 8 percent since 2017 and 24 percent since 2004, with the latest data from Merritt Hawkins showing it takes around 26 days for a new patient to get an...
