PatientEngagementHIT

Patient Satisfaction News

Is Sitting the New Patient Communication Strategy for Nurses?

April 26, 2017 - Nurses can add an easy-to-implement patient communication strategy to their tool belts, according to a recent study. Research published in the Patient Experience Journal shows that nurses who sit down when communicating with patients yield higher patient satisfaction scores. The research team developed the strategy, called the Commit to Sit initiative, by looking at evidence-based communication...


Articles

Lifelong Healthcare Planning Must Trump Advance Care Planning

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Medicare began reimbursing clinicians in January 2016 for delivering advance care planning services that identified patient end-of-life healthcare needs and preferences. Reimbursement rates reached as high as $86 per half hour session, highlighting...

6 Steps to Improving the Patient, Family Engagement Process

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As patient and family engagement continue to be key measures of quality care and a humanistic imperative for clinicians, most practices will need to undergo a practice culture shift. Healthcare professionals detail the importance of driving culture...

Patients Prioritize Costs, Convenience when Selecting Docs

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Healthcare costs and convenience are top of mind for patients when selecting their doctors, according to a report published by locum tenens provider Weatherby Healthcare. In a survey of nearly 500 adult patients, a research team found that 77...

Navy Value-Based Pilot Improves Patient Satisfaction, Outcomes

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A value-based care strategy from the Navy Bureau of Medicine (BUMED) has proven effective in improving patient satisfaction, outcomes, and care coordination, according to a report published in the New England Journal of Medicine Catalyst. The...

Long-Term Care Plans, Engagement Improve Cancer Survivorship

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Breast cancer survivors who receive written long-term care and engagement plans, and meet individually with self-care coaches experience better clinical outcomes, according to a recent study published in the Journal of Clinical Oncology. With...

Is Yelp an Effective Patient Resource for Treatment Decisions?

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Positive Yelp reviews are correlated with key clinical quality metrics, suggesting that the platform is an effective and accessible resource for patients making treatment decisions, according to a new report conducted by the Manhattan Institute...

Using Shared Decision-Making to Spark Quality Patient Care

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Shared decision-making in healthcare is an effective strategy for incorporating patient preferences into treatment plans. Taking the time to educate patients about their conditions and treatment options, and then prompting them to contextualize...

Patient-Provider Communication Key to Wellness Improvement

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Patients and clinicians often perceive patient wellness differently, highlighting a need for clear patient-provider communication about patient wellness efforts, found a study published in the Journal of the American Board of Family Medicine....

Industry Groups Partner for Healthcare Shared Decision-Making

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The Crohn’s & Colitis Foundation and the American Gastroenterological Association (AGA) have partnered for a program geared toward driving shared decision-making in inflammatory bowel disease (IBD). Along with efforts from Pfizer, the...

Does Patient Trust in Clinicians Improve Patient Satisfaction?

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Patients who have more trust in their clinicians have better perceptions about the quality of the care they received and have higher patient satisfaction levels, according to a study published in the journal PLOS One. In the age of patient-centered...

Using At-Home Treatment to Drive Patient Satisfaction, Access

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At-home interactive voice recognition (IVR) therapies may be effective in improving chronic conditions without medication, driving various aspects of patient engagement (i.e. treatment access, feasibility, patient satisfaction), according to...

Seamless Appointment Scheduling Fuels Patient Satisfaction

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In the age of patient-centered care and strong patient care priorities, healthcare organizations must focus on creating a seamless and satisfying experience for patients. A positive patient experience starts with the appointment scheduling process,...

MGH, Healthwise Partner for Shared Decision-Making Program

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Massachusetts General Hospital (MGH) has partnered with non-profit Healthwise to create the Informed Medical Decisions Program (IMDP) to support shared decision-making in patient engagement. The IMDP has received $2 million initial funding from...

Building Successful Healthcare Patient Advisory Councils

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Patient-centered care is a key component of current health system goals. But amidst patient portals, mHealth engagement apps, and patient satisfaction surveys, how can providers make sure these efforts truly serve the patient? For some healthcare...

Patient Support Groups Drive Medication Adherence, Empowerment

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Patient support groups are a helpful strategy for improving patient health literacy and empowerment, ultimately leading to better health decisions and improved medication adherence, according to research published in the American Journal of Managed...

How Hospital Administration Tech Drives Patient Satisfaction

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In an increasingly value-based healthcare industry, more healthcare organizations are seeing reimbursements tied to quality measures, such as patient satisfaction and experience. But making sure patient satisfaction data yields positive reimbursements...

CMS Primary Care Models Drive Modest Patient Experience Gains

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Primary care medical home models, such as the CMS Comprehensive Primary Care (CPC) initiative, have a modestly positive effect on patient experience scores, highlighting the value of these programs for improving patient care, according to a study...

Hospital Execs Keep Focus on Patient Engagement, Experience

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Better patient engagement and consumer satisfaction remain among the top priorities for C-suite hospital executives, according to the 2017 C-suite survey from Premier, Inc. The survey of 63 healthcare executives revealed that healthcare organizations...

Communication Aids Fuel Patient Education, Health Goal-Setting

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Patient-provider communication and education tools are helpful in nudging parents to identify and understand their child’s health needs when issues would otherwise go unacknowledged, shows a study published in the Journal of the American...

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