Patient Satisfaction News

Patient Experience Tanks as Patient Safety, Hospital Infections Grow

Hospital-acquired infections (HAIs) increased by as much as 60 percent from just before the pandemic until now, reflecting a lapse in patient safety and patient experience.

patient safety and hospital infections increase while patient experience gets worse

Source: Getty Images

By Sara Heath

- Patient safety events, like hospital-acquired infections, are still too common after hitting a five-year spike during the pandemic, and patient experience scores are taking as a result, according to The Leapfrog Group’s spring 2023 Hospital Safety Grades.

Overall, the report showed that rates of Methicillin-resistant Staphylococcus aureus (MRSA), central line-associated bloodstream infections (CLABSI), and catheter-associated urinary tract infections (CAUTI) are markedly higher now than they were prior to COVID-19’s outbreak.

The Leapfrog Group measured hospital-acquired infection (HAI) rates using the standardized infection ratio, which compares the actual number of HAIs at a facility compared to the predicted number.